Royal Berkshire Hospital
Craven Road, Reading, Berkshire, RG1 5ANContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Disappointed with service!
Rated 2 stars out of 5
by Anonymous - Posted on 12 September 2024
I had a few pregnancy complications. I called the triage number and was told I need to come in to be seen. After work I came in and waited over 4 hours and still wasn't seen by the doctor. I was told by a member staff it's one hour wait. After the one hour wait I told the receptionist I still haven't been seen and they mentioned they are not sure how long it will take for the doctor to see you. I am very disappointed with this service I won't recommend!
Visited Maternity services on September 2024
Royal Berkshire Hospital has not yet replied.
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Review titled pawned off
Rated 1 star out of 5
by Anonymous - Posted on 10 September 2024
Refered to fracture clinic after Xray and examination in a minor injuries unit. Xray was unclear do to lack of ability to straighten arm or get a good angle but showed signs of break (both scan and physical exam). Refered to get a better scan. Got a call from fracture clinic telling me they are not going to see me. Just move it about to keep it from going stiff, which nearly caused me to pass out in my examination. I will just have to chalk it up to cutting costs as scans cost money.
Visited Don't know on September 2024
Royal Berkshire Hospital has not yet replied.
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Review titled The Eye Department
Rated 5 stars out of 5
by Anonymous - Posted on 22 August 2024
It is so helpful the way they have laid out colour coded chairs so that every visit we have ever been to, has run like clockwork, so impressive. On this last occasion there was a delay with Doctors due to an operation running overtime but the Nurses made sure everyone was aware & comfortable & just so caring. Thank You All So Much.
Visited Don't know on August 2024
Royal Berkshire Hospital has not yet replied.
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Review titled Not cared for
by Anonymous - Posted on 05 August 2024
I want to say this first that the nurses that are a part of this clinic are lovely and this review is reflective of my treatment by the doctors and consultants with whom I met. I have never before been treated so poorly by doctors in my entire life. I just went in for an in person appointment to last 8 mins and be told there was nothing that can be done, they won't be putting me forth for any testing or looking into why I am having trouble getting pregnant and miscarrying. I spent an hour getting here, had to take off time from work for what could have simply been a phone call. This just highlights how little these doctors care about their patients as it was clear even in that small amount of time, that the few questions I asked appeared to be an inconvenience to the doctor. Additionally, it seems that unless you fit into a specific box as indicted by NHS, they don’t want to help you. Quite frankly this whole experience has propelled us to consider moving away from England so that we can actually receive care from NHS Scotland or go private so that we can not be an inconvenience to our doctors. The fact that I had to go out and do my own research and find out what was told to me was incorrect is just another example of how poor this care has been. I was passed off to another doctor who I met with for my 8 min meeting today, waste of time, because the last doctor was clearly over how upset I was when I had a miscarriage and then when upset when we found out we wouldn’t qualify for NHS funded IVF which he said would be our only chance to conceive. Essentially telling me because I was actively miscarrying we would no longer qualify for that. He passed us off because he could no longer be bothered to deal with me. I did not ask for a second opinion. I was crying on the phone upset and in pain and he just sighed and asked if there was anything else. These doctors do not care about your care and they make it abundantly clear. The general lack of care and compassion for the doctors, only the doctors, at this clinic has been the nail in the coffin of our journey to conceive. Not once have I felt anyone had my best interest in mind or actually cared about what we are going through. Now we are forced to either move or go private in order to find a doctor who will actually give our situation attention and try to help us not treat us like an inconvenience.
Visited Fertility services on August 2024
Review titled Royal Berkshire Hospital
Replied on 06 August 2024
Dear patient, We are sorry to hear that your appointment and the care you received was not as good as you expected it to be. Thank you for taking the time to explain the situation. Please contact our Patient Advice and Liaison Service (PALS), so that we can talk with you about this further and look into what happened: Email: pals@royalberkshire.nhs.uk Tel: 0118 322 8338 Best wishes, Patent Experience Team
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Review titled Great staff
Rated 5 stars out of 5
by mrs anne hughes - Posted on 23 August 2024
I attended outpatients eye clinic this week on Wednesday afternoon. The staff were caring and kind all the time I was there. Thank you
Visited Eye - accident and emergency services on August 2024
Royal Berkshire Hospital has not yet replied.
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Review titled Extremely efficient minor injury visit
Rated 5 stars out of 5
by Fiona Ellison - Posted on 09 August 2024
It's always odd attending your own place of work as a patient but I attended Minor Injury Unit today with a foot injury. Seen and assessed promptly by the nurse practitioner, X-ray done and results and support shoe sorted . Everything was fully explained, I could see the X-ray showing the fracture and I have all information required about how to access support and when if I have concerns. Thank you all .
Visited Accident and emergency services on August 2024
Review titled Royal Berkshire Hospital
Replied on 16 August 2024
Dear Fiona, Thank you for your feedback and we hope you're recovering well! We are so pleased you had a positive experience, despite your injury, and that the staff supported you well. We will feed back this to the staff and our colleagues across the Trust. Best wishes, Patient Experience Team
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Review titled Expert care and professionaism
Rated 5 stars out of 5
by Anonymous - Posted on 08 July 2024
My son sustained a dislocated left shoulder from a Mixed Martial Arts fight and on arrival at A&E was immediately seen and sent for an X-ray. The two nurses, who I would love to name but they know who they are, saw to my son throughout his care and were both component, nurturing and professional. Highly recommend this NHS service and the two individual nurses. Thank you.
Visited Accident and emergency services on July 2024
Review titled Royal Berkshire Hospital
Replied on 25 July 2024
Thank you so much for the positive feedback following your son's experience in our Emergency Department. We hope he is recovering well. We will pass on your feedback to the ED team and also share with our colleagues across the Trust. Best wishes, Patient Experience Team
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Review titled So Kind
Rated 5 stars out of 5
by Georgie Sullivan - Posted on 12 July 2024
Bee stings to my hands caused extreme swelling. Admitted under trauma & orthopaedics as an outlier to Sonning Ward fo IV antibiotics. The entire surgical and ward staff were so kind and thoughtful throughout my three night stay.
Visited Orthopaedics on July 2024
Review titled Royal Berkshire Hospital
Replied on 25 July 2024
Dear Georgie, Thank you so much for your kind feedback and we hope you're recovering well from your bee stings. We will share your feedback with the teams and also share with our colleagues across the Trust, as positive feedback is always a boost. Best wishes, Patient Experience Team
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Review titled Exceptional Care from Adsu
Rated 5 stars out of 5
by Kate - Posted on 31 July 2024
I want to express my deepest gratitude to the incredible team at the Royal Berkshire NHS Adult Day Surgery Unit in Reading for the exceptional care I received on July 29, 2024. From start to finish, the level of professionalism, compassion, and dedication was truly remarkable. A special thanks to nurses who went above and beyond to ensure I was comfortable and well-cared for throughout the day. Your kindness and attention to detail made a significant difference in my experience, and I am profoundly grateful for your support. I tried to mention your names specifically, but not able to unfortunately. I would also like to extend my heartfelt appreciation to the Anaesthetist. Your expertise and calming presence made a world of difference, and I can confidently say you are the best I have ever encountered. Additionally, a big thank you to the ENT surgeon team for their outstanding care and skill. Your dedication to your patients is evident, and I am incredibly thankful for the excellent treatment I received. Thank you to everyone at the Royal Berkshire NHS Adult Day Surgery Unit for making my visit a positive and reassuring experience. Your hard work and commitment to patient care are truly commendable.
Visited Ear, Nose & Throat on July 2024
Review titled Royal Berkshire Hospital
Replied on 06 August 2024
Dear Kate, Thank you so much for your kind words and positive feedback. We hope you're recovering well from your operation. We will pass on your feedback to the ADSU team members, and also share it with our other colleagues around the Trust, as it is a boost for all staff to see such positive feedback. Best wishes, Patient Experience Team
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Review titled 5 Star
Rated 5 stars out of 5
by CJ Fairbrother - Posted on 31 July 2024
Attended for an X ray. I was seen very promptly. The radiologist was extremely kind and spent time explaining the image required to me. I was talked through the procedure with care so I felt confident. amazing service, thank you.
Visited Diagnostic Imaging on July 2024
Review titled Royal Berkshire Hospital
Replied on 06 August 2024
Dear CJ Fairbrother, Thank you for your positive feedback. We are pleased that you had a good experience. We will share your feedback with the Radiology team and also with our colleagues across the Trust. Best wishes, Patient Experience Team
Information supplied by Royal Berkshire NHS Foundation Trust