Ripley Hospital
Sandham Lane, Ripley, Derbyshire, DE5 3HEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fall on hand
Rated 5 stars out of 5
by Kathryn Abrey - Posted on 12 September 2024
Excellent service all-round, staff so friendly, looks after my husband how as dementia why I had a x-ray.
Visited Urgent Treatment Centre on September 2024
Ripley Hospital has not yet replied.
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Review titled Fast efficient and friendly service
Rated 5 stars out of 5
by Carol Kaczor - Posted on 24 August 2024
I had called 111 - I was having a bad reaction to antibiotics and felt very unwell- 111 got me an appointment within the hour I was seen very quickly and I was checked over with total professionalism, understanding ans care Fortunately I was ok and had to let the antibiotic out of my system, rest and fluids I cannot commend the staff highly enough - all a total credit to the NHS - thank you for being there for us
Visited Urgent Treatment Centre on August 2024
Ripley Hospital has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Claire Peach - Posted on 23 July 2024
Would like to thank all the staff for my experience at your walk in centre today. A special thanks to you know who. Who had to take my toe nail off and he made me feel right at ease. He was very professional but entertaining at the same time. Your lucky to have him
Visited Urgent Treatment Centre on July 2024
Ripley Hospital has not yet replied.
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Review titled Long waiting times
Rated 1 star out of 5
by Anonymous - Posted on 03 June 2024
After arriving with a referral from the GP the advice shown on the information wall suggested every patient was seen by triage in the first 15 minutes of arrival, an hour later triage was completed. A number of patients clearly in a lot of pain and distress had been waiting over 5 hours to be seen by a practitioner while others were in and out of the UTC within an hour of arrival. After a four hour wait we were still not seen by a practitioner and decided to leave and seek medical treatment elsewhere.
Visited Urgent Treatment Centre on June 2024
Ripley Hospital has not yet replied.
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Review titled Wonderful treatment
Rated 5 stars out of 5
by Thomas Edward Fennemore - Posted on 13 May 2024
From reception to treatment, all your staff were first class and treated me with courtesy, kindness and expertise. Huge thanks to you all.
Visited Urgent Treatment Centre on May 2024
Ripley Hospital has not yet replied.
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Review titled Poor Communication
Rated 3 stars out of 5
by Alan Cox - Posted on 06 March 2024
I am trying to contact Ripley Hospital X-Ray Department to arrange for an x-ray requested by my consultant at Derbyshire Royal Hospital. When I called the Ripley number there is a recorded message which is so quiet that I cannot hear it. Pressing 2 got me through to the ward who said that the problem was known about. Why has the problem not been fixed? I called again and pressed 3 which happened to be the correct number for the x-ray department. There was a message informing me that my call could not be answered and requesting that I try again later. After my fifth attempt in one hour I gave up. How on earth am I supposed to arrange an x-ray if there is no way to leave a message?
Visited Don't know on March 2024
Ripley Hospital has not yet replied.
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Review titled Fantastic service, we would be lost without you.
Rated 5 stars out of 5
by Anonymous - Posted on 23 February 2024
This is the second time in 2024 that Ripley Urgent Care have offered very much needed medical care to our children when the GP surgery has been unable to help us. One of this occasions resulted in a transfer to children's A&E such was the severity. The staff are efficient, kind and friendly as well as extremely knowledgeable and professional. I can sleep easy knowing that your service is there for the occasions when our first point of medical care is not available to us. You are absolutely invaluable, thank you.
Visited Urgent Treatment Centre on February 2024
Ripley Hospital has not yet replied.
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Review titled Seen so quickly and given great care
Rated 5 stars out of 5
by Lizzie - Posted on 03 February 2024
Attended the UTC this morning for an infection. I was seen so quickly, and was in and out within about half an hour with my antibiotics. Didn't even need to go to a pharmacy. The nurse I saw was absolutely fantastic. Thank you all!
Visited Urgent Treatment Centre on February 2024
Ripley Hospital has not yet replied.
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Review titled Great Hospital
Rated 5 stars out of 5
by Karen Slaney - Posted on 01 January 2024
Went to UTC was seen initially within ten minutes sent for an xray and seen by a doctor after the xray all within an hour.. received excellent care, informative and punctual .Well done Ripley why can't all UTC be like you.
Visited Urgent Treatment Centre on December 2023
Ripley Hospital has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Iain - Posted on 18 November 2023
After a few days of self care for a finger infection and being unable to get into the GP on Friday, I decided to go up to Ripley on the Saturday morning as I felt it couldn’t wait till the Monday. The process was simple and easy to get checked in, it was quiet that morning so I didn’t have to wait long to be seen but all the staff I saw were very helpful, even tho the computer didn’t behave! Will definitely come back if needed in the future.
Visited Urgent Treatment Centre on November 2023
Review titled Ripley Hospital
Replied on 04 December 2023
Hello, Thank you for your feedback regarding Ripley Hospital, Urgent Treatment Centre. I am pleased to read that you received great service and that you would use the service again if needed. I will pass your kind comments onto the relevant managers to share with the staff. Thank you.
Provided by Care opinion
Information supplied by Derbyshire Community Health Services NHS Foundation Trust