Queen's Hospital
Rom Valley Way, Romford, Essex, RM7 0AGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled A disgrace
Rated 1 star out of 5
by Anonymous - Posted on 07 April 2023
This hospital is a disgrace,they have not got a clue what they are doing, about appointments they keep changing mine from surgery to gastrology when I should be seen a surgeon, from home I got referred from medifa to my doctors a referred me to the surgery and I appointment with surgery that if changed it again absolute disgraceful this hospital is a shamble's. I would not recommend my dog to go there.
Visited General Surgery on September 2022
Review titled Queen's Hospital
Replied on 12 May 2023
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to again contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience.
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Review titled Good care
Rated 5 stars out of 5
by Kathy Hull - Posted on 20 September 2022
I attended A&E a week ago because of an accident I had at home resulting in glass being in my eye. Triage staff were welcoming. Waited in Urgent Care for a good 5 hours but was then seen by a Dr who managed to remove the 2 pieces of glass, checked my eye then said to come back if it was still uncomfortable. I did ask to be referred to the eye clinic but was told it wasn't necessary. I felt disappointed as there was no follow up offered but trusted that all of the glass had been removed. My eye was still blurry and uncomfortable one week on so went back to urgent care on Monday 19th, Triage again were pleasant and welcoming, saw a different dr in urgent care, he took another look and suggested that I come to the eye clinic today which I did. Eye is fine apart from being inflamed which I was so pleased to hear. Just want to say a 'Big Thankyou' to Urgent Care and the eye clinic for the treatment, care and friendliness of the staff that took care of me
Visited General Medicine on September 2022
Review titled Queen's Hospital
Replied on 03 October 2022
Thank you for taking the time to make us aware of your feedback regarding your experience when attending both the Eye clinic and the UCC. The Urgent Treatment Centre is not managed by Barking Havering and Redbridge NHS Hospital Trust it is managed by Partnership of East London Co-operative (PELC). We work very closely with the PELC Management Team, and will ensure your kind words are passed to all of the team at Queens Hospital to let them know what a good job they are doing. If you would like to contact them directly, they can be contacted on 0208 911 1130 or by email, pelc.feedback@nhs.net. Once again, thank you for taking the time to make us aware of your feedback Kind Regards The Patient Advice and Liaison Service
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Review titled Kind and Caring
Rated 5 stars out of 5
by Terry Zielinski - Posted on 06 September 2022
Yesterday I had an appointment at Queen's Hospital for a Colonoscopy. It's not a dignified procedure and I imagine some people might find it quite invasive and upsetting. However I was so impressed by the brilliant team work of all involved with looking after me that that it was all very comfortable and easy. Everyone I encountered was so kind and respectful from beginning to end including the lovely cheerful receptionist who signed me in to the kind and caring nurse who brought me tea and biscuits at the end. The whole place was spotlessly clean and very welcoming in the way it has been decorated. All in all an appointment I was dreading wasn't bad at all due to the efficient, kind, caring and very professional staff.
Visited Don't know on September 2022
Review titled Queen's Hospital
Replied on 06 January 2023
Thank you so much for your kind words. It is wonderful to hear that you had such a positive experience when visiting our Clinical Diagnostic Unit. I will ensure your feedback is passed onto the team so that they all know what a fantastic job they are doing. Thank you for taking the time to leave your feedback as this is very important to us. Kind Regards Liam Edwards Divisional Director of Nursing for Surgery
Information supplied by Barking, Havering and Redbridge University Hospitals NHS Trust