Queen's Hospital
Rom Valley Way, Romford, Essex, RM7 0AGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Does anyone work here?
Rated 1 star out of 5
by Charlene - Posted on 05 August 2024
It seems there is no operators on duty at this hospital. Whenever I call the phone is ringing endlessly, nobody answers! I arranged transport with the hospital for my bed bound mother to be collected for her appointment. No one came to collect her, so she missed her appointment. Can’t get through to them to see what happened, or to reschedule.
Visited Don't know on August 2024
Review titled Queen's Hospital
Replied on 23 August 2024
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience.
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Review titled Unacceptable
Rated 2 stars out of 5
by Anonymous - Posted on 20 August 2024
My son was originally put on the waiting list to see a neurologist in May 2023 , we waited until January 2024 for an appointment , he had various tests and we heard nothing , I had to telephone stating we were still waiting for the results which were then sent to us . He finally got a follow up appointment for today 20th August and when we attended we were told that it had been cancelled and a letter had been sent . No letters emails or messsges were sent to us informing us of the cancellation . After spending this morning trying to get through to a secretary I’ve been informed that sorry you should have received a letter and we now have to wait a further 2 months for a new appointment . This really is an acceptable way to treat people and you have no choice but to accept it . Disgraceful .
Visited Neurology on August 2024
Queen's Hospital has not yet replied.
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Review titled a/e and sdec departments where shocking
Rated 1 star out of 5
by Kevin Bath - Posted on 08 August 2024
Experience was terrible was sent by Local GP with a referral letter to go to straight A/E the first Doctor who saw me in A/E said I had a suspected inner ear stroke wanted me to have a CAT scan after a 9hr wait in A/E to have a scan when I asked when I will have the scan the sister on duty told me no one requested it !!! So I discharged my self at 1.00 in the morning only to get a call at 9.30 that morning asking if I am still here after I filled all the discharge papers !!! Total chaos
Visited Accident and emergency services on August 2024
Review titled Queen's Hospital
Replied on 30 August 2024
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience. Kind Regards Ruth Green, Clinical Group Director of Nursing, Frailty, Acute Medicine and Emergency (FAME)
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Review titled Horrible wating time and horrible staff
Rated 1 star out of 5
by All - Posted on 29 August 2024
My brother went in coz he was extremely sick he was vomiting all night had diarrhea. He had pains near his heart and had a bad headache and said it felt like pressure on his head as well. We were there from about 7ish in the evening g and didn't get out till about 3:30 am just for them to had done a ecg and his blood pressure and they forgot to log him into the system. Then we were told after they finally logged him in it was gonna be another 12 hour wait for the blood test so God know how long it would have been for all the other test. He was told to leave and come back the next day he did and they just told him to leave coz it was just his head killing him same headache and same pressure as well and said its not that big of a deal.( the hospital was empty so don't know why we were waiting for so long)
Visited Accident and emergency services on August 2024
Queen's Hospital has not yet replied.
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Review titled Poor communication
Rated 2 stars out of 5
by Anonymous - Posted on 16 August 2024
Was moved from 3 different areas, it took 3 hours 30 minutes for my blood test results to come back. Was told I was being giving antibiotics, I was then given different antibiotics than originally mentioned due to not being in stock. I had been given painkillers, when asking for more after 4 hours, I was told no it’s okay the doctor is looking at your paperwork now he’ll give you some, he then give me exactly what I had asked for, but an hour later.
Visited Accident and emergency services on August 2024
Review titled Queen's Hospital
Replied on 23 August 2024
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience.
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Review titled Exceptional consideration and care
Rated 5 stars out of 5
by Tanya Barry - Posted on 16 August 2024
My mum was having a test yesterday that was quite invasive and she was so nervous when she went in. When she came out she was so impressed with the understanding and consideration that she was given she asked me to review it for her. Thank you
Visited Gastrointestinal and Liver services on August 2024
Review titled Queen's Hospital
Replied on 23 August 2024
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience. I will ensure that your feedback is passed onto the team so that they know what a fantastic job they are doing, we do try and put our patients first in everything we do. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards PALS & Complaints Team.
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Review titled Fracture clinic was incredibly helpful
Rated 5 stars out of 5
by Amelia - Posted on 25 July 2024
Pav was incredibly helpful. He helped me at the fracture plaster clinic and was supportive, friendly and had a great sense of humour. It's the first time I left the hospital with a smile on my face! Thanks Pav
Visited Don't know on July 2024
Queen's Hospital has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Juju - Posted on 03 August 2024
1st July 08.40 arrived at queen’s A&E department following a fall on the 30/6 fractured patella/knee cap, absolutely amazing service from X-ray , blood test, ct scan , given pain relief & was finally admitted to a ward for surgery at around 18.30 that evening, the kindness, care , expertise and compassion was brilliant , the staff are under so much pressure and receive such a lot of abuse it is sad to see. Spent 4 days on Amber B , surgery , physio all with such kindness and compassion, again wonderful. A massive thanks to all the health care professionals involved in my care, keep up the fantastic work your all trying so hard to do, what would we do without the NHS 👍🫶🏼
Visited Accident and emergency services on July 2024
Review titled Queen's Hospital
Replied on 30 August 2024
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience. I will ensure that your feedback is passed onto the team so that they know what a fantastic job they are doing, we do try and put our patients first in everything we do. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards Ruth Green, Clinical Group Director of Nursing, Frailty, Acute Medicine and Emergency (FAME)
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Review titled Thank you all queens Harold hill cranham clinics
Rated 5 stars out of 5
by Anonymous - Posted on 11 July 2024
Thank you for saving my toes and being so kind I’ve included the other clinics as I can’t find a way to feedback on the nelft website.
Visited Podiatry on June 2024
Review titled Queen's Hospital
Replied on 30 August 2024
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience. I will ensure that your feedback is passed onto the team so that they know what a fantastic job they are doing, we do try and put our patients first in everything we do. Thank you for taking the time to leave your feedback and as this is very important to us. If you wish to contact the other clinics their address is nelftpals@nelft.nhs.uk Kind Regards PALS and Complaints Teams BHRUT.
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Review titled Very late appointment
Rated 2 stars out of 5
by Anonymous - Posted on 24 June 2024
I had an appointment booked 9:15 and nobody came to see me for 2hrs, so what is the point to have an appointment if you can go to A&E and wait there the same time. Very disappointed, because I lost half of the day just sit there and wait while could be at work, because I had an appointment booked.
Visited General Surgery on June 2024
Review titled Queen's Hospital
Replied on 28 June 2024
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience. Kind Regards PALS & Complaints Team BHRUT
Information supplied by Barking, Havering and Redbridge University Hospitals NHS Trust