Queen Elizabeth Hospital
Stadium Road, London, SE18 4QHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled X Ray Department
Rated 5 stars out of 5
by Maggie - Posted on 14 February 2023
I attended today for an X-ray. The staff were so helpful and efficient. I was out of the hospital in 20 minutes. I anticipated a long wait. Than you so much.
Visited Don't know on February 2023
Review titled Queen Elizabeth Hospital
Replied on 20 February 2023
“Thank you for your positive comments about the radiology service and staff. We always aim to put the patient’s wellbeing as a priority, and I am glad that you had such a positive experience. We will shared your comments with our team.” Regards Tracey Chung Quality Manager for Imaging
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Review titled phone not picked up
Rated 2 stars out of 5
by George Gilmore - Posted on 28 February 2023
tried to contact my sister who was taken to the hospital with heart problems, we tried lots of different phone numbers but nobody picked the phone up worse of all they just cut us off you can see why this hospital has such a bad reputation
Visited Don't know on February 2023
Review titled Queen Elizabeth Hospital
Replied on 03 March 2023
Dear George Thank you for your feedback, we are sorry to hear about your experience. Your comments have been documented. If you would like us to address this further please contact the PALS department on pals.qeht@nhs.net Kind Regards Patient Experience Team
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Review titled Amazing service
Rated 5 stars out of 5
by Sophie - Posted on 25 January 2023
I just wanted to say a big thank you to all the staff in the maternity unit. All of the midwife’s were reassuring and made me feel at ease including those in the day care unit. I had a c section and all the staff involved were amazing and the after care received was all very positive. Thank you again.
Visited Maternity services on January 2023
Review titled Queen Elizabeth Hospital
Replied on 03 March 2023
Dear Sophie Many congratulations on the birth of your baby. Thank you so much for your kind words and for sharing your feedback; it is much appreciated and has been shared with the different teams that looked after you throughout your maternity journey. It has made our day! With best wishes.’ I hope this is helpful but please let me know if you need anything else. Kind regards Sue Chatterley Head of Midwifery Queen Elizabeth Hospital
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Review titled Fantastic care during labour and delivery
Rated 4 stars out of 5
by Rajasree Variyar - Posted on 28 March 2023
I'd like to express my heartfelt thanks to the wonderful midwives and doctors who helped deliver my daughter on January 8th 2023. I was treated with care and compassion while in extreme pain, and the management of my slightly problematic delivery was carried out with great encouragement. I was made to feel safe and as comfortable as possible throughout the process. Thank you for delivering my daughter safely and in particular to the incredible midwives for treating me with such kindness, care and friendliness!
Visited Obstetrics And Gynaecology on January 2023
Review titled Queen Elizabeth Hospital
Replied on 25 April 2023
Dear Rajasree, Thank you for taking the time to provide feedback, we're glad your experience was so positive. Your comments have been forwarded to the managers in Maternity who have shared your feedback with their teams. kind regards The Patient Experience Team
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Review titled e a ward ct
Rated 2 stars out of 5
by andrew watson - Posted on 26 January 2023
my dad was came in by ambulance to e a after a ladder fall i am not happy with e a because he in a lot of pain my dad seen an e a doctor was told he could have some pain relive and needed a scan my dad had to have a ct scan in a lot of pain he could hardly move or walk my dad asked at ct scan about some pain relive they told him that he could go back to e a and have pain relive but it would be 3 to 4 hours wait to go back to have a ct scan so my dad had to fight through the pain when my dad go back to e a he did finally get some pain relive my dad was left in the e a assessment corridor for 16 hours before given a room to sleep in the next Moring i had to ring e a as they dint give him any breakfast they e a told my dad he had broken 3 ribs e a finally put him on a ward my dad said while in e a in the room they gave him to sleep the people of e a was complain about m dad crying in pain the ward doctor told my dad it was 4 ribs broken not 3 i would like to thank all the ward doctor and the staff in ward one who looked after my dad they was great so thank you i would also like to say that when he was sent to the discharge lounge he had to wait 2 hours 30 minuets for he tables to come home with i would all so like to thank the staff at ct scan as they was great with my dad
Visited Pain Management on January 2023
Review titled Queen Elizabeth Hospital
Replied on 03 February 2023
Emergency Department “Dear Mr Watson, I am very sorry to hear that your father had a bad experience whilst being cared for in ED. We aim to give our patients analgesia at the earliest opportunity, I can only apologise if this was delayed on this occasion. The Trust has been under immense pressure recently and we have had times where patients were cared for in an area that is less than ideal such as corridor and boarded beds, I apologise that this was the case for your father and want to reassure you that we are working very hard to combat our current pressures and bed capacity. Please let me know if I can help or you wish to discuss this any further.” Kind regards, Amanda Yates ED Matron Radiology Thank you for the positive feedback on the radiographers who performed the CT scan for your dad, we will pass this onto the CT team. We always try to make patients who are in pain as comfortable as possible for their scan, especially as radiographers are not able to prescribe pain medication, and we acknowledge that the scan can still be difficult for patients to endure. We hope that your dad is recovering well. Regards Tracey Chung Quality Manager for Imaging Ward 1 Discharge Lounge Mrs Coiley would like to thank you for your positive comments about ward 1. With regards to the discharge lounge Mrs Coiley explains that this is an area patients can wait whilst their medication is prepared from pharmacy. She is sorry that you experienced a delay. Thank you Ann-Marie Coiley Head of Nursing
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Review titled Courteous and thorough doctors
Rated 4 stars out of 5
by Anonymous - Posted on 27 December 2022
I would like to commend the medical team overseeing my fathers care. He has attended the hospital as an inpatient on the ward and also used the outpatient service. I was reassured and impressed by the infectious diseases doctors on each occasion I asked for an update (via phone / in person). Every medic was knowledgeable, able to communicate a clear treatment plan, discuss risks, their strategy when troubleshooting his condition and associated side-effects. Most importantly they spent time explaining and answering questions, demonstrating that they cared about him as an individual and respected the family concerns I raised. This must be a difficult profession, at a difficult time of year, but I had total confidence in my fathers care because of their kindness and thoroughness. It is noticed and appreciated- thank you.
Visited Infectious Diseases on December 2022
Review titled Queen Elizabeth Hospital
Replied on 25 April 2023
Dear Carer Thank you for taking the time to provide feedback, we're glad your experience was so positive. Your comments have been passed onto the relevant teams. kind regards The Patient Experience Team
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Review titled Thank you
Rated 5 stars out of 5
by Helen Joyce - Posted on 29 December 2022
My daughter attended a+e following a fall which subsequently needed 2 operations - she waited in the waiting room for upto 4 hours without pain control which was a very poor experience however once she got into the dept her care and treatment was the nhs at its best. Yes there was a long wait for a bed however level of care, compassion, kindness and communication was excellent despite the department being completely full and staff extremely busy and never standing still. Every member of staff introduced themselves and kept us fully informed regarding her results, treatment and bed wait. She was transferred to Day care Unit which obviously is an overflow area set up to deal with bed crisis however again staff were kind, caring and we were kept informed about waiting for surgery and transfer to a ward. Her main stay was on ward 16 which again gave her a high level of care and communication was excellent and frequent despite her surgery being cancelled multiple time both because of surgical reasons and no room on the theatre list. Big thank you to Nursing staff across all the areas but also a special mention for the Orthopeadic teams who were amazing coming to update early morning, late night and at routine ward round times to review and update. One dr took extra time to actually come back, pull up a chair and spend quality time sitting and explaining the procedure to reassure her as she was extremely anxious and upset, this action by the dr was hugely beneficial, effective and greatly appreciated. Discharge was well planned but a portering issue and pressure on transport due to the weather and volume of patients meant she didn't get home until around 02:30am - the driver was lovely, apologetic and assisted her into her room because of limited mobility and pain. Follow up in fracture clinic today was very well organised too. Check in and communication regarding clinic delay was good, staff friendly and kind. The registrar was informative and very clear about the treatment plan going forward. More visible water machines around the hospital would be beneficial. The hospital looks clean, meals and menus were ok to tide you over during your stay. Apart from the initial time of arrival and the excrutiating long wait for painkillers prior to getting into the a+e dept itself I rate the care and communication received as very good..Thank you very much.
Visited Orthopaedics on December 2022
Review titled Queen Elizabeth Hospital
Replied on 03 January 2023
Emergency Department Feedback Thank you for the feedback. I am very sorry to hear that the patient was left without adequate pain control whilst waiting in ED as we aim to offer this from the initial assessment at triage. I will feed this back to all staff to raise awareness and would be happy to investigate further into individual practice if you wanted to provide further personal information. Thank you for highlighting this as we can use this to improve care for patients going forward. Kind regards, Amanda ED Matron Day Surgery Ward Feedback Thank you for you feedback I am glad to read that the staff showed you and your daughter care and compassion at this difficult time . The national pressure on hospital beds has caused areas to be commissioned as in patient overnight stay areas which were previously only used during the day . The Day Surgery Ward is one of these areas having a small number of overnight stay beds fully staffed .We are reassured that once your daughter arrived there she felt cared for and communicated well with and her needs recognised . KR Branita Head of Nursing Critical Care ,Theatres, Anaesthetics and Pain
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Review titled Such Wonderful Angels
Rated 5 stars out of 5
by Siobhan Edwards - Posted on 02 January 2023
The care our sister received by all the staff from nurses to doctors to auxiliary staff was nothing short of amazing. We have never experienced such kindness from people, caring for a loved one. They listened, we. Reactive and proactive and genuinely care. There’s too many names that we cannot mention but to all you wonderful hard working Angels Thank you for all you do. Always
Visited Endocrinology and Metabolic Medicine on December 2022
Review titled Queen Elizabeth Hospital
Replied on 25 April 2023
Dear Siobhan, Thank you for taking the time to provide feedback, we're glad your experience was so positive. Your kind words have been passed onto the relevant teams. kind regards The Patient Experience Team
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Review titled Poor
Rated 1 star out of 5
by Anonymous - Posted on 29 November 2022
was waiting 20 hours had to sit in a chair all night no sleep. took several hours to even give me antibiotics while waiting for a bed but they did nothing and told me i was going to get a bed soon and that i was one of the next on the list but 20 hours later still nothing
Visited Paediatric Surgery on November 2022
Review titled Queen Elizabeth Hospital
Replied on 08 December 2022
Thank you for your feedback, we are sorry to learn that you had a poor patient experience at the Queen Elizabeth Hospital. As this was anonymous feedback with no dates specified, we are unable to investigate further or provide individual feedback. However, we do encourage you to please contact our PALs team who will be able to advise on how to raise a concern or make a complaint. We welcome feedback to our service from all patients as it gives us an opportunity to reflect on our practice to make improvements. Patient safety and care is our utmost priority, particularly at this time where the Trust is facing extreme pressures in the Emergency Department and the wards. It is well publicised that there are significant challenges in the wider NHS and Social Care Sector that affect hospitals’ abilities to manage patient flow. We specifically are recording record numbers of patients with Queen Elizabeth Hospital, receiving the second highest numbers in London coming to our Emergency Department. This is a significant challenge to manage as we are half the size of tertiary centres such as KCH, GSTT, St Mary’s and UCLH. We are also seeing increased numbers of adults, children, and young adults with mental health needs in the ED who have long waits to be seen by partner agencies. It is really important to us that when managing such a volume of patients with a variety of needs that we do so safely, and welcome input from local patient feedback to help us plan and manage our services. We understand that after an experience such as the one described you might be angry and let down, and we are sorry for this. To be fully heard and allow us to make things right, we encourage all people who have had a poor experience to provide that feedback directly to the Trust either via PALS, or by a Friends and Family Test feedback form so we can learn from it. In addition to this we hold regular open meetings in Woolwich to learn from our community service users, or more formally you can apply to become one of our Patient Representatives who sit on our patient safety panels and who are able to contribute to the changes we continually make to improve the quality of our service. The Trust Patient Experience Strategy 2022-25 is to embed a culture that places the patient, carers and their relatives at the heart of what we do. To continuously learn from patient feedback and improve the patient experience by 2025 Please contact us directly via PALS if you would like a further response pals.qeht@nhs.net Kind regards Margaret Margaret Hagan Clinical Governance Manager
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Review titled Excellent department
Rated 5 stars out of 5
by Margaret - Posted on 05 November 2022
I attended the breast screening department today - what a wonderful caring group of people - from first arriving and throughout my appointment. Each stage of the process ran like clockwork - everything was carefully explained - all staff so patient and understanding of how you’re feeling - a big thank you
Visited Breast cancer services on November 2022
Review titled Queen Elizabeth Hospital
Replied on 21 December 2022
Dear Margaret We're glad you had such a positive experience in the breast screening department. Your feedback has been sent to the manager to share with the team. kind regards The Patient Experience Team
Information supplied by Lewisham and Greenwich NHS Trust