Queen Elizabeth Hospital Birmingham
Mindelsohn Way, Edgbaston, Birmingham, B15 2WBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Queen Elizabeth Hospital Birmingham.
Reviews
-
Review titled Disgustingly Dirty Hospital
Rated 1 star out of 5
by Tina Welcome - Posted on 01 October 2024
I tried 3 different bathrooms here today, all had no paper hand towels. Hand blowers that didn't work and toilet paper all over the floors in the cubicle. The stench of wee was shocking. Floors in the Costa Coffee cafe covered in litter. I expected better,
Visited Don't know on October 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 04 October 2024
Dear Tina Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. We are really sorry to hear that you weren't happy with the level of cleanliness you encountered in the bathrooms. If you think it’s helpful we are keen to listen to your concerns in more detail (particularly the specific bathrooms you are referring to). If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
-
Review titled Amazing
Rated 5 stars out of 5
by Marie brierley - Posted on 02 October 2024
What an amazing hospital allthe staff from consultant nurses ect have gone above and beyond on the stoke unit my husbands dad passed away pain free wth dignity and so much compassion we were all there and treatedwith such kindness you have already helped the family with their grieving going forward forever greatful
Visited Stroke on September 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 04 October 2024
Dear Marie Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. Firstly can we offer sincere condolences for the loss of your father-in-law. However we are happy to hear that he was treated with such dignity, kindness and compassion on the stroke unit. If you would like to provide any more information or further feedback about you and your family's experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
-
Review titled Appalling
Rated 1 star out of 5
by Unknown - Posted on 03 September 2024
My mother was sent from her gp with an emergency letter to be treated asap. She was kept in triage for 4 and half hours until someone came to her to be met with angry nurse on charge because mum wasn’t put in a bed to be moved. The lack of empathy and respect is appalling. She was then discharged awaiting furture appointments instead of dealing with her there and then. This is the most shocking thing I’ve ever witnessed. NHS as gone to pot and I’m shocked at how my mother has been treated. Back home still not well and too scared to make a call to go through the same scenario. shame on you Birmingham QE hospital
Visited Podiatry on September 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 03 September 2024
Dear Relative Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. We are really sorry to hear that there were a number of serious issues with your mother's care If you haven't already please make contact with the Patient Advice and Liaison Service (PALS) to provide your details and explain what has happened. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
-
Review titled Appointments confusion
Rated 2 stars out of 5
by Sandie Harrison-Wilkes - Posted on 14 September 2024
I am getting all sorts of appointments through the NHS app, but once the date has passed it's still showing the same appointment as coming up?! Today is 14.9.24 so why am I still getting a reminder for an appointment for the 02.9.24?! Please remove dead or cancelled appointments as it's really confusing. Please look into this, as I have a lot 2ww appointments and I don't need the confusion!!
Visited Neurology on September 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 19 September 2024
Dear Patient Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham– apologies for the slightly delayed response. We are sorry to hear that there have been a number of issues with appointment communications and you are receiving reminders for appointments that have already occurred. If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
-
Review titled Disgusted
Rated 1 star out of 5
by Anonymous - Posted on 04 October 2024
I was advised in August of 2023 that I had a tumor and was referred to QE hospital ENT dept as experts that had the expertise required to carry out the surgery. I saw the consultant from QE in February 2024 who advised urgent surgery was required by April 2024 and as to date , October 2024 I have not recieved my surgery. They have not contacted me and the only contact I have is when I chase this. I am now resigned to the fact that I am irrelevant to them and doubt that they have the empathy to carry out this surgery required without causing me permanent disfigurement.
Visited Ear, Nose & Throat on September 2024
Queen Elizabeth Hospital Birmingham has not yet replied.
-
Review titled Sad state of affairs
by Anonymous - Posted on 27 August 2024
I was taken in to hospital as I attempted to end my life what really stood out to me was the fact they were putting people in cubicles with no beds just chairs 3 people to a room and because of were I was these people were all not mentally well I was put on a drip in the corner of the room with that bag hanging from a makeshift hook because they didn’t have a drip stand could not sleep as they was playing really loud music at 3 o’clock in the morning and nobody cared I should rightfully still be in there but I lied to the mental health team about how I feel just to get out because I couldn’t spend another night sitting on a chair it’s mentally exhausting
Visited Don't know on August 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 04 September 2024
Dear Patient Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham– apologies for the slightly delayed response. We are really sorry to hear that your experience in the Emergency Department was not a good one and that you witnessed a level of care that you did not think was appropriate. If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
-
Review titled care and compassion
Rated 5 stars out of 5
by Roberta - Posted on 20 August 2024
my father was treated in the heritage centre ward 2b east all the staff from health care assistants doctors nurses physio therapists and others all treated my father with care and compassion and were all hard working nothing was too much trouble for them so thank you all very much for being so hard working and caring to my father and me and my sisters
Visited Don't know on August 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 22 August 2024
Dear Roberta Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really pleased to hear that your father received such good, compassionate care on Ward East 2B and that staff also looked after you and your wider family. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
-
Review titled Great treatment - as always
Rated 5 stars out of 5
by Robert Preston - Posted on 01 September 2024
This is the 3rd operation I have had in ambulatory care and again I was more than satisfied. The surgeons doing my finger joint replacement operation had a great rapport, which helped to make me very relaxed and happy during the procedure. The anaesthetist team were also great and helped me understand what was going on and relax. The staff in Bay H were lovely and looked after me really well. Thank you all very much.
Visited Orthopaedics on August 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 04 September 2024
Dear Robert Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care you received during your finger joint replacement procedure and that all of the staff teams involved in your care were so excellent, reassuring and informative. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
-
Review titled Very professional
Rated 5 stars out of 5
by Philip Ryan - Posted on 21 August 2024
Had minor surgery at dermatology the team who performed it were welcoming made my experience good professional attitude in a relaxed environment I would highly recommend them for all the care I was given
Visited Dermatology on August 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 22 August 2024
Dear Philip Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care you received when you came in for minor surgery under the Dermatology team. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
-
Review titled Lifts queuing
Rated 1 star out of 5
by Steve - Posted on 26 August 2024
Only 2 of 5 lifts working to serve patients and visitors for 7x floors, causing very long waiting time. To allow for those who needed lifts more than me I walked up and down 4 floors several times.
Visited Neurosurgery on August 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 04 September 2024
Dear Steve Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham– apologies for slightly the delayed response. We are really sorry to hear that you encountered a number of lifts as being out of order and we flagged this with the estates team to investigate and remedial action was taken. If you encounter similar issues in future please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
Information supplied by University Hospitals Birmingham NHS Foundation Trust