Queen Elizabeth Hospital Birmingham
Mindelsohn Way, Edgbaston, Birmingham, B15 2WBContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Very good care
Rated 5 stars out of 5
by Tony Collins - Posted on 14 August 2024
My wife underwent spinal surgery by on 25 April 2024. While I was waiting on the bridge between the old and new hospitals an employee stopped to ask if I was OK. She clearly had observed that something was wrong and stopped to find out. After I had explained that I was waiting for my wife to transfer from theatre/recovery to the short stay ward she took me to the entrance to recovery where her boss, who had joined us, went to find out what was happening. Reassured by the information she gathered she then asked her colleague to take me to the restaurant and get me a drink before taking me to the short stay ward. This was an example of someone going caring above and beyond. Thankfully my wife is making a good recovery.
Visited Orthopaedics on August 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 22 August 2024
Dear Tony Thank you so much for taking the time to provide feedback about your wife's surgery at the Queen Elizabeth Hospital Birmingham and the care staff members showed you whilst you were waiting. We'd be interested in hearing about this in more detail and potentially gathering a patient/relative story to use in staff training and other meetings as an example of best practice, if this is something you're interested in please contact patientexperience@uhb.nhs.uk and we can arrange to discuss further. And if you would like to provide any more written information or further feedback about you and your wife's experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Neuropathy test
Rated 3 stars out of 5
by Diane - Posted on 19 August 2024
The nurse was lovely and pleasant, explained the procedure, the surgeon however, was a little brusk I thought seemed in a hurry to do the test, and didn't smile once, as a retired nurse, I've worked with a lot of doctors, sadly surgeons are still as surly as they always were. A smile costs nothing!!
Visited Neurology on August 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 22 August 2024
Dear Diane Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. Whilst we are sorry to hear that the surgeon was a little brisk with you when you came in for your Neuropathy test we are pleased that you were happy with the nurse. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Individual nurse who took notes from patient amazing
Rated 5 stars out of 5
by Michael Deeley - Posted on 30 August 2024
I'd like to praise the kind nurse who took my details before my endoscopy and looked after me throughout. She was very skilled as well as being a good communicator. However the removal of blood samples by other members of staff was less than satisfactory & it would have been better if the doctor had supervised them better.
Visited Gastrointestinal and Liver services on August 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 04 September 2024
Dear Michael Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. Whilst we are sorry to hear that there were issues with the removal of blood samples by certain members of staff and we are keen to hear more details about what exactly happened, we are also pleased to hear that the nurse who looked after during your endoscopy was so skilled and such a great communicator. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Fantastic personal care
Rated 5 stars out of 5
by Phillip Roland payne - Posted on 06 August 2024
I was admitted to the QE on the 5th of august for an operation on my lower spine to have titanium support plates and screws after the operation I was put on bournville ward and I must say I’m not going to pick out an individual nurse as that wouldn’t be fair but the after care I was given was just top quality all staff members just couldn’t do enough for the patients with such a calm and professional attitude I’ve never left a review on any site before but on this occasion I just felt compelled to do so. So a big shout out to all the nurses on bourneville ward for their care thank you so much 👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻
Visited Neurosurgery on August 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 22 August 2024
Dear Phillip Thank you so much for taking the time to provide feedback about your spinal surgery at the Queen Elizabeth Hospital Birmingham and the care staff members showed you on Bournville Ward - in particular the nurses. We'd be interested in hearing about this in more detail and potentially gathering a patient story to use in staff training and other meetings as an example of best practice, if this is something you're interested in please contact patientexperience@uhb.nhs.uk and we can arrange to discuss further. And if you would like to provide any more written information or further feedback about you and your wife's experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Excellent Care
Rated 5 stars out of 5
by Ann McCulloch - Posted on 24 July 2024
I attended the renal infusion suite on 23rd July. I arrived 30 minutes before my appointment as I hadn't accounted for the fact that schools were closed and therefore my journey was shorter than usual. However, I was seen earlier than my appointment time and taken directly to the infusion suite and dealt with straight away. The suite itself is comfortable, clean and welcoming. I received a warm and friendly welcome from the nurses running the ward. I was made comfortable and dealt with promptly and efficiently. Although extremely busy the nurses there whilst administering the infusion itself and regularly checking each patient, had time for a friendly and reassuring chat. Each patient was provided with lunch and refreshments throughout the day. I am not sure when the nurses themselves had their own break if indeed they had a break at all as the patients were never left alone on the ward. I would like to thank the nurses who cared for me and praise the hospital for the outstanding care they provide.
Visited Nephrology on July 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 31 July 2024
Dear Ann Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham- apologies for the slightly delayed response. We are delighted to hear about the excellent care you received in the Renal Infusion Suite, in particular the speed that you were seen, the warm welcome you received, the reassuring staff and the provision of food and drinks when you needed them. We'd be interested in hearing about this in more detail and potentially gathering a patient/relative story to use in staff training and other meetings as an example of best practice, if this is something you're interested in please contact patientexperience@uhb.nhs.uk and we can arrange to discuss further. Or if you would just like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Amazing care and compassion
Rated 5 stars out of 5
by Fae ODonnell - Posted on 21 July 2024
Thankyou so much for all the amazing care you gave my brother in law in the last few days of his life. You were all truly amazing and showed us so much compassion.
Visited Intensive Care on July 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 31 July 2024
Dear Fae Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham- apologies for the slightly delayed response. Firstly can we pass on our condolences for the loss of your brother. We are pleased to hear that he received such good care during the last few days of his life. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Appalled
Rated 1 star out of 5
by Sarah - Posted on 25 July 2024
I am appalled by the decline in quality at this hospital since our last visit. The wait times are incredibly long, the staff seem unprofessional, and there is a lack of accountability for their time. Despite being referred by our doctor seven hours ago, we have only just had a blood test. The nurse in same day emergency care told us it could be hours more before we are seen, and suggested we discharge ourselves if we can't wait. She was dismissive, claiming they are understaffed and that's just the way it is. There are only 8 patients in the room with 7 staff members, yet they are only treating 1 person per hour. The atmosphere has been chaotic, with fights breaking out in the waiting room and a complete lack of organization. The same patient was called in A&E four times, only he had already been taken through a whole hour before. In the future, I will only trust Redditch hospital with my family's care, as I have lost faith in this organisation. If you have a choice, choose anywhere but here QE Birmingham.
Visited Don't know on July 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 31 July 2024
Dear Sarah Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the slightly delayed response. We are really sorry to hear that you were so unhappy with the care you received in the Same Day Emergency Care department- in particular how long it took to get a blood test, the attitude of some of the staff you encountered and an overall feeling that the department was chaotic. If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Lack of Transparency a in Blood Test Procedures
Rated 2 stars out of 5
by GDubb - Posted on 24 July 2024
Summary My recent experience at the blood test clinic was marred by a lack of transparency and poor communication from the staff, particularly the receptionists. Despite arriving promptly, I found myself wasting over an hour due to unclear instructions and inadequate signage. Arrival and Initial Impressions Upon arrival, I was met with a confusing and chaotic environment. The reception area lacked clear and visible notice boards, which are crucial for guiding patients through the necessary steps. The instructions for obtaining a ticket and understanding the process were not prominently displayed, adding to the overall confusion. Interaction with Receptionists The receptionists, who are typically the first point of contact and source of information, were unfortunately not up to the task. Their communication was vague and unhelpful. Rather than providing clear and concise directions, they made assumptions that patients would inherently know what to do. This approach is highly ineffective, especially in a medical setting where clarity is paramount. The Waiting Game I spent over an hour waiting for my blood test, largely due to the lack of proper instructions. It became evident that many other patients were similarly confused, wandering around trying to decipher the process. The requirement to keep an eye on notice boards was not communicated effectively, and those boards that did exist were poorly positioned and difficult to read. Need for Improvement To improve the experience for patients, the clinic needs to address several key areas: Clear Signage: Notice boards should be prominently displayed and easily readable, providing step-by-step instructions for patients. Effective Communication: Receptionists must be trained to deliver clear, unambiguous instructions. They should guide patients through the process without making any assumptions. Systematic Process: Implementing a more systematic approach to managing patient flow can reduce confusion and waiting times. For instance, a clear ticketing system should be explained upon arrival. Conclusion The lack of transparency and poor communication at the blood test clinic resulted in a frustrating and time-consuming experience. Clear instructions and effective communication from the receptionists are essential to ensure a smooth and efficient process for all patients. Addressing these issues will significantly improve patient satisfaction and overall clinic efficiency.
Visited General Medicine on July 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 31 July 2024
Dear Patient Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a challenging experience in the blood test clinic - specifically the long wait to be seen, poor signage and vague and unhelpful communication from staff. If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern We'd also be interested in hearing about this in more detail and potentially gathering a patient/relative story to use in staff training and other meetings for learning and reflection. If this is something you're interested in please contact patientexperience@uhb.nhs.uk and we can arrange to discuss further. Best wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Excellent care
Rated 5 stars out of 5
by Christine Orton - Posted on 04 July 2024
I recently had a cardiac ablation and overnight stay in the hospital. The care I received throughout from everyone I met was professional, caring and reassuring. I am very grateful to all concerned.
Visited Cardiology on July 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 31 July 2024
Dear Christine Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham- apologies for the delayed response. We are pleased to hear that you're so happy with the care you received after an overnight stay for a cardiac ablation and that staff were so professional, caring and reassuring. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Superb service
Rated 5 stars out of 5
by Hazel Wood - Posted on 17 July 2024
I would like to thank the secretary who rearranged my appointment after cancelling because of Covid; the receptionist who greeted me; lovely nurse who took my details; super nurses and doctor in the flexible cystoscopy unit who did the procedure who explained everything and ensured I did not feel vulnerable. I would never have got better treatment if I had gone private. Thank you everyone.
Visited Urology on July 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 31 July 2024
Dear Hazel Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham- apologies for the slightly delayed response. We are really pleased to hear how happy you are with the care you received from staff in the flexible cystoscopy unit. If you would like to provide any more information or further feedback about your experience (including the names of staff if you want us to pass a message on to them) please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
Information supplied by University Hospitals Birmingham NHS Foundation Trust