Queen Charlotte's & Chelsea Hospital
Du Cane Road, London, W12 0HSContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled What a terrible experience!
Rated 1 star out of 5
by Anonymous - Posted on 10 October 2022
Waited 6hours to see a dr - when I asked what was happening, staff were rude and patronising forcing me to self discharge and led me to tears. I've never had such a bad exp.
Visited Maternity services on October 2022
Review titled Queen Charlotte's & Chelsea Hospital
Replied on 11 October 2022
Dear Sender Many thanks for taking the time to contact PALS at Imperial College Healthcare via the NHS Choices website. I am very sorry to read of your experience in Queen Charlotte's Hospital. I will be happy to forward your concerns to senior management in Queen Charlotte's Hospital but I am going to need more information before I can escalate. If you would like to contact me with your name and date of birth and also where in Queen Charlotte's Hospital this happened I will escalate this to senior management. My email address is john.ward22@nhs.net. l look forward to hearing from you. Many thanks John
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Review titled Best maternity services
Rated 5 stars out of 5
by Julia - Posted on 06 March 2023
I have been a patient of Queens Charlotte hospital throughout my pregnancy until the delivery and the care provided and staff in all of the departments I have been were amazing. My pregnancy was with some complications and they didn;t let any risks - I had as many appointments as I needed (and wanted) to have. All doctors and midwives were super nice, professional and encouraged to come and check myself/baby in case of any concern. They also arranged counselling for me in the case of a difficult decision (whether to do a procedure or not). The hospital is very busy and I happened to wait for triage at maternity services for hours (same for my elective C-section), but once they are with you, they provide the best care with the really great attitude. Midwives and doctors working long night shifts never showed their tiredness and have been extremely supportive, friendly and professional (maybe some payrise for NHS?)
Visited Maternity services on October 2022
Review titled Queen Charlotte's & Chelsea Hospital
Replied on 07 March 2023
Imperial College Healthcare NHS Trust is delighted to hear your feedback regarding your care and treatment received by the Maternity Team. Patient Advice and Liaison Service (PALS) have passed on your comments to the relevant service managers. Thank you for taking the time to post your response. We appreciate and value your comments.
Information supplied by Imperial College Healthcare NHS Trust