Purley War Memorial Hospital
856 Brighton Road, 856 Brighton Road, Purley, Surrey, CR8 2YLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fantastic
Rated 5 stars out of 5
by Jeanette - Posted on 27 June 2023
Went for routine breast screening today. The ladies were fantastic, so kind, on time, excellent service Totally put me at ease thank you
Visited Breast cancer services on June 2023
Purley War Memorial Hospital has not yet replied.
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Review titled Ramp into CT scan
Rated 3 stars out of 5
by Anonymous - Posted on 19 May 2023
The ramp is so steep. My disabled mum really struggled to get up it she felt like she was climbing a mountain
Visited Don't know on May 2023
Purley War Memorial Hospital has not yet replied.
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Review titled Positive experience
Rated 5 stars out of 5
by Barbara - Posted on 26 April 2023
I had a mammogram today at Purley. Experiences at other venues led me to dread this procedure. No need. The member of staff was welcoming, kind and gentle, taking every opportunity to reassure me. Excellent in every aspect.
Visited Breast cancer services on April 2023
Purley War Memorial Hospital has not yet replied.
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Review titled Child
Rated 1 star out of 5
by Anonymous - Posted on 14 February 2023
On July 14.02.2023 I visited the doctor in the morning. The doctor did not help my child. She said that everything is ok. My baby has had diarrhea for two weeks, won't eat or drink. I do not recommend this hospital
Visited Children's & Adolescent Services on February 2023
Purley War Memorial Hospital has not yet replied.
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Review titled Accessible toilet issue
Rated 4 stars out of 5
by Anonymous - Posted on 14 February 2023
Not sure if this is the right place to give this feedback, but your accessible toilet to the left inside of the entrance to the imaging/xray building is not accessible for those with mobility disabilities because the sink to the left of the toilet (there are two sinks?!) severely obstructs use of the toilet particularly for users who need the side rail. Your building maintenance team should remove this second sink to make the toilet accessible.
Visited Don't know on February 2023
Purley War Memorial Hospital has not yet replied.
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Review titled An extremely positive experience
Rated 5 stars out of 5
by GERALYN NICHOLLS - Posted on 11 December 2022
My partner was seen in the GP hub, after injuring himself slipping on ice. The Doctor was totally professional, and caring, with a sense of humour! I’m aware that people are only too happy to complain about the NHS, but the service received today was exemplary. The only complaint I have is about private parking companies, commissioned by the NHS, making a fortune out of other’s misfortunes.
Visited Don't know on December 2022
Purley War Memorial Hospital has not yet replied.
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Review titled The CT scanning hub
Rated 5 stars out of 5
by Helena McNicholas - Posted on 31 December 2022
All three ladies were extremely warm friendly and caring, having never been through this machine before I was nervous but the ladies put me at ease. I didnt even know this hospital or their hub service existed! Thank you ladies for your kindness.
Visited Don't know on December 2022
Purley War Memorial Hospital has not yet replied.
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Review titled The system is broken
Rated 1 star out of 5
by Anonymous - Posted on 09 December 2022
The NHS webpage for Purley Hospital Phlebotomy service quite clearly states that it is a walk in service with a ticket system in place. This is untrue .You have to make a phone call to book on 0208 401 3028.This number is based at Mayday hospital and no one at Purley hospital can assist / It is impossible to get an appointment (and there is no priority system) as the phone simply is not answered. No one seems to care about this and no one can provide any way out. The system is broken .The staff are great but what use are they when faux management practices make patient access impossible.
Visited Don't know on December 2022
Purley War Memorial Hospital has not yet replied.
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Review titled Amazing service
Rated 5 stars out of 5
by Anonymous - Posted on 14 November 2022
The man at reception was so lovely and explained how to book myself in. The doctor who saw in the the GP hub was so nice and thorough. She directed me appropriately All on a Sunday no less! Definitely recommend Purely War Memorial hospital!
Visited Children's & Adolescent Services on November 2022
Purley War Memorial Hospital has not yet replied.
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Review titled Staff Rude service poor
Rated 1 star out of 5
by Anonymous - Posted on 10 October 2022
The worst experience I ever had from the dermatology clinic I rang and informed that my appointment Iwill be 5mts late.The receptionist was so rude and said their number has been changed. How are the normal patients supposed to know without informing the number changed. She was insulting in the way by saying to me that NHS is FREE.what does she mean by that how could she say that to working people who regularly pay their tax. Doctors can make us wait for how much they like and this is the treatment you get from the staff and doctors .it was only a dematology clinic and not an emergency service . Please train staff to respect the public
Visited Dermatology on October 2022
Purley War Memorial Hospital has not yet replied.
Information supplied by Croydon Health Services NHS Trust