Princess Royal University Hospital
Farnborough Common, Orpington, Kent, BR6 8NDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Endoscopy Great team
Rated 5 stars out of 5
by Julia Booth-Brockbanks - Posted on 19 October 2024
18 October 2034 I had a nasal endoscopy. I was very nervous and the procedure was uncomfortable. However the whole team from the nurse conducting the initial interview; and the fantastic team performing the scope and helping me with my nerves to the person giving me a cup of tea after the procedure, were absolutely charming and kind beyond words. Please congratulate them all
Visited Gastrointestinal and Liver services on October 2024
Princess Royal University Hospital has not yet replied.
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Review titled Lovely staff
Rated 5 stars out of 5
by Louise Quirk - Posted on 11 October 2024
I recently had an Endoscopy and the staff were very supportive, friendly and helpful. What was an unpleasant procedure was made much better by the lovely group of staff.
Visited Don't know on October 2024
Princess Royal University Hospital has not yet replied.
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Review titled Excellent staff
Rated 5 stars out of 5
by Anonymous - Posted on 31 October 2024
On Monday I had my gynaecologist surgery in the day unit. I suffer with anxiety and the nurses were so understanding and lovely. I felt so comfortable in their care and I couldn’t thank them enough. Especially R O N K E. The unit is so clean and tidy, and has amazing nurses.
Visited Gynaecology on October 2024
Princess Royal University Hospital has not yet replied.
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Review titled A&E -Excellent
Rated 5 stars out of 5
by Janet Perkins - Posted on 03 October 2024
I took my son to the A&E —once for his broken arm and again for myself today. Each time, the level of care has been outstanding. Tonight, Dr. was incredible and truly focused on patient well-being. I'm fortunate to live close to this hospital, and I'm grateful for the excellent care I've received during every visit.
Visited Accident and emergency services on October 2024
Princess Royal University Hospital has not yet replied.
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Review titled Day Surgery Unit
Rated 5 stars out of 5
by Kath Lucken - Posted on 14 September 2024
Excellent experience in the day unit. The nursing staff and Dr were so friendly, welcoming and efficient. Everything was explained beforehand and I felt completely at ease. After only experiencing A&E and the medical ward at this hospital I was not looking forward to this at all but this unit is so clean, welcoming and efficient. Thank you to ask the staff.
Visited Gastrointestinal and Liver services on September 2024
Princess Royal University Hospital has not yet replied.
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Review titled Wonderful support from nurses at the Day Surgery Unit
Rated 5 stars out of 5
by Anonymous - Posted on 10 September 2024
I had a really positive experience at the Day Surgery Unit (DSU) last week, despite this being in very difficult personal circumstances. The four nurses who played a part in looking after me during my time in the DSU were absolutely superb. I was on the ward for a long time and they were very attentive and reassuring throughout. A huge thanks to them for looking after me.
Visited Gynaecology on September 2024
Princess Royal University Hospital has not yet replied.
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Review titled I am still waiting for appointment letter from June 2024
Rated 3 stars out of 5
by Anonymous - Posted on 20 September 2024
Hospital sent appointment letter to an address I left since 2017. Found out what had transpired 4 weeks ago and despite several attempts to get through to XRay department still waiting on letter to arrive at my Bromley address cannot get anyone to speak with in XRay team.
Visited Orthopaedics on September 2024
Princess Royal University Hospital has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 15 August 2024
I would like to thank respiratory for excellent service this week, when it was noticed from a recent scan (as yet unreported by radiology) that I had pneumonia and needed urgent treatment. A speedy appointment was arranged, and I was able to start treatment right away. Without this prompt action my condition would not have been noticed, because I didn’t feel that bad.
Visited Don't know on August 2024
Princess Royal University Hospital has not yet replied.
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Review titled Mixed experience
Rated 4 stars out of 5
by Anonymous - Posted on 03 August 2024
Was at pruh with my partner for audiology appointment received by post and phone after an almost 6 month wait (after chasing!). It was quite clear after an hour that the staff didn't have a record of the appointment. After I enquired we were sitting in the wrong place. Once in the right place, the locum checked our appt letter and kindly and expertly attended to my partner. The medical staff (once attentive) were excellent, but the administration was poor and no meet and greet to ensure patients are heading to the right place cost us valuable time (the appointment letter just said to enter and sit in the waiting area with no need to check in).
Visited Ear, Nose & Throat on July 2024
Princess Royal University Hospital has not yet replied.
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Review titled Smoking
Rated 5 stars out of 5
by Mike Harding - Posted on 18 June 2024
Although there are plenty of ( no smoking) signs within the grounds and signs on the outside of A&E and all departments No one takes any notice even two security guards were standing next to two smokers
Visited Accident and emergency services on June 2024
Princess Royal University Hospital has not yet replied.
Information supplied by King's College Hospital NHS Foundation Trust