Princess Alexandra Hospital
Hamstel Road, Harlow, Essex, CM20 1QXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Terrible Experience
Rated 1 star out of 5
by Anonymous - Posted on 23 July 2023
As a disabled professional senior in chronic pain the waiting and testing time was unacceptable and unbearable. Absolutely a complete waste of my time. Very uncomfortable chairs and small over crowded waiting rooms. No refreshments offered to us despite waiting for more than 7/8 hours! Then I only had to eat at the end of the day with disgusting food. Very limited food choices whereby, there are a large multi ethic staff hence, halal/kosher food could be available all day and night. We were all sick and tired when we got home! A very non productive with no professionalism
Visited Ophthalmology on March 2023
Princess Alexandra Hospital has not yet replied.
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Review titled Such professional and reassuring, kind staff
Rated 5 stars out of 5
by Jean Baillie - Posted on 23 February 2023
As a regular attender of the ophthalmic clinic, I have always found the staff to be extremely helpful and professional. On this occasion, they went above and beyond following an accident outside the pavilion and take such good care of me with such compassion and reassurance. I cannot thank the staff enough.
Visited Ophthalmology on February 2023
Princess Alexandra Hospital has not yet replied.
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Review titled Very slow doctor review
Rated 2 stars out of 5
by Anonymous - Posted on 28 February 2023
It feels like the hospital is short of doctors in AE children's ward. How can it take over 4 hours to listen to a chest wirh only 3 other kids in the queue who have also not been see to. Feels like kids are left to suffer in silence with tired parents middle of the night and getting worse in process. Doctors should do triage within the hour of patient coming in. Where are they?
Visited Accident and emergency services on February 2023
Princess Alexandra Hospital has not yet replied.
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Review titled respiratory clinic
Rated 5 stars out of 5
by micky FRENCH - Posted on 02 March 2023
I am trying to chase an appointment for a few months now, today I have decided that I will wait on the phone as long as I have too because I am off work and can wait, after I have waited for 2 hours to speak with someone, the line was cut off, how disgusting is that, I was number 48 in the queue when I have called and when I was number 5 the line cut off, I am absolutely appalled by this services, there is no help and I just don't know what to do... so so frustrating and there is nothing that I can do.
Visited Respiratory Medicine on February 2023
Princess Alexandra Hospital has not yet replied.
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Review titled Maternity triage
by Vasilecx23 - Posted on 19 May 2023
I've been assisted during the pregnancy of my wife by this hospital and everything it was smoothly, the staf from MDAU and triage so welcoming and they look after my wife big time, any issues we have they was dealing with it straight away. They didn’t let you leave unwell home never, so we glad because we chose this hospital for our baby. Is true that a few midwives I did call (labour nurses), they didn’t know how to change a baby but you can tell them they do something wrong and other ones it will do it right to rectify the issue, apart from that it was great, thanks for everything and thanks for keep looking after us.
Visited February 2023
Provided by Care opinion
Review titled Princess Alexandra Hospital
Replied on 22 May 2023
Dear Vasilecx23, Thank you so much for taking the time to share your comments on your experience in Maternity Services at The Princess Alexandra Hospital. We know we do not always get it right, there is always room for improvement and so your description of the teams is heartening. I have shared this with the teams you mentioned through the Director of Midwifery. If ever in future you need to get in touch to resolve an issue, please call me or my team on 01279 82 72 11, email paht.pals@nhs.net or you can visit our drop in from 10am every weekday in the main hospital next to the pharmacy.
Provided by Care opinion
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Review titled Slightly disappointed
Rated 3 stars out of 5
by Moira King - Posted on 02 February 2023
Saw a lovely GP in the urgent care centre. He said that if I had any questions or problems about a medication he prescribed, I should call back. Have tried twice now, no reply.
Visited Urgent Treatment Centre on February 2023
Princess Alexandra Hospital has not yet replied.
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Review titled Amazing service!!!
Rated 5 stars out of 5
by Anonymous - Posted on 06 February 2023
I have attended the new location for bloods twice and it was so nice to see a happy, friendly receptionist who went above and beyond for every patient. The phlebotomist was gentle and the blood test was quick and I was in and out within the 20 minutes of free parking :) Definitely deserve more recognition as a whole team.
Visited Phlebotomy on January 2023
Princess Alexandra Hospital has not yet replied.
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Review titled Great care in day surgery
Rated 5 stars out of 5
by Bev Fennell - Posted on 14 January 2023
I had day surgery in Netteswell, I had great care from all the staff there. The waiting wasn't great but that's to be expected, so I was prepared with a book & my mobile. Staff were very busy but professional and polite, always responding to patient enquiries. It was a very clean & tidy enviromnent. Top marks for all the clinical staff. Thank you.
Visited Orthopaedics on January 2023
Princess Alexandra Hospital has not yet replied.
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Review titled Falls over at first hurdle.
Rated 2 stars out of 5
by Anonymous - Posted on 05 January 2023
I have been referred to the breast family history unit. The telephone given - 01279 973877 goes unanswered every day, all hours of the day and nobody calls back when leave voice messages. I need to talk to someone but it's impossible and leaves me utterly frustrated that something so simple at the start of my journey falls flat.
Visited Breast cancer services on January 2023
Review titled Princess Alexandra Hospital
Replied on 05 January 2023
Dear patient, Please call the patient advice and liaison service and we will get this resolved for you as soon as we possibly can. If you could add a note that this relates to a NHS website review that would help us find the details more quickly. Thank you Shahid Sardar Patient advice and liaison service 01279 82 72 11
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Review titled Excellent department
Rated 5 stars out of 5
by Christine Buffoni - Posted on 02 December 2022
My husband attended this Department for COPD severe episode and we found the whole experience totally professional with kind and friendly staff (Dr and nurses) whilst delivering prompt and effective treatment. Totally satisfied.
Visited Respiratory Medicine on December 2022
Princess Alexandra Hospital has not yet replied.
Information supplied by The Princess Alexandra Hospital NHS Trust