Princess Alexandra Hospital
Hamstel Road, Harlow, Essex, CM20 1QXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Disgusting Food
Rated 1 star out of 5
by Julie Hurst - Posted on 13 September 2024
It’s bad enough being on a Liquid diet, try only having the use of one hand and trying to open the sugar, salt sachets, unscrew lids etc. and after going to all that trouble being faced with a tray straight out of Oliver Twist. What can only be described as “inedible slop” identifying as “porridge”, some concoction of two fruits which is certainly baby food and custard. All in teeny tiny servings that would leave a baby wanting more. A patient needs sustenance to recover. So tell me how in 2024 the menu hasn’t improved to a point where you receive a healthy, hot, adult portioned meal! And when you receive something you simply can’t eat, you are told “too bad, there’s nothing else”, so you go hungry till breakfast time. The Public Hospital system is completely inadequate and must be overhauled. Seriously, you can’t even get Ice Chips anymore. Inmates are looked after better than patients, and it is a disgrace! What Same Sex Accomodation?? There was three woman and a man in my room.
Visited Gastrointestinal and Liver services on September 2024
Princess Alexandra Hospital has not yet replied.
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Review titled Great oracty
Rated 5 stars out of 5
by Kim Geeves - Posted on 12 September 2024
I fell and broke my wrist. The service I got was amazing. The staff were brilliant and very professional. The treatment I received was second to none the staff so calm and lovely putting me at ease.
Visited Accident and emergency services on September 2024
Princess Alexandra Hospital has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Kim Geeves - Posted on 12 September 2024
Went to the fracture clinic. Great service excellent staff, I was in and and out within 50 minutes and that was as with an x ray. The next day I received copy of the doctor’s note. Couldn’t fault it.
Visited Orthopaedics on September 2024
Princess Alexandra Hospital has not yet replied.
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Review titled Appalling waiting times children’s A&E
Rated 1 star out of 5
by Anonymous - Posted on 15 September 2024
My 3 year old was taken in by ambulance in the early morning and was not seen for 5 hours! There is no level of service and zero urgency amongst the staff. No toys for the kids, no vending machines for food or drink. This A&E is not fit for purpose. An absolute disgrace.
Visited Accident and emergency services on September 2024
Princess Alexandra Hospital has not yet replied.
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Review titled Outpatients Appointments Department
Rated 5 stars out of 5
by Lorraine Kent - Posted on 22 August 2024
Upon ringing the above dept. today, I had the usual long wait to get through. I managed to give my hospital number then due to my mobile signal, I got cut off. I was so grateful when the operator called me back!! Fr*nces*a was super professional, friendly and extremely helpful. Thank you so much.
Visited Don't know on August 2024
Princess Alexandra Hospital has not yet replied.
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Review titled Cancellations ..plural
Rated 2 stars out of 5
by Anonymous - Posted on 12 July 2024
I have had numerous follow up appointments cancelled and rearranged including two appointments on the actual day with less than an hours notice, the appointment is for a first follow up appointment for a procedure I had carried out two years ago! ..and to add insult to injury, I called the telephone number given to rearrange and after holding for over 15 minutes both calls were cut off, an extremely unsatisfactory service!
Visited Orthopaedics on July 2024
Princess Alexandra Hospital has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 28 July 2024
My sister was taken to princess Alexander a&e .all the staff of all departments excellent . very understanding.Done there jobs in a very professional manner.
Visited Accident and emergency services on July 2024
Princess Alexandra Hospital has not yet replied.
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Review titled Positive experience in Accident and Emergency
Rated 5 stars out of 5
by Pamela Smith - Posted on 22 July 2024
Following a fall in the street and injuring my hand I got a taxi to Accident and emergency. I was admitted quickly and after a slight wait was xrayed and then sent to see a nurse practitioner. All the staff were lovely and the process was very smooth. Thanks to all
Visited Accident and emergency services on July 2024
Princess Alexandra Hospital has not yet replied.
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Review titled Fantastic care
Rated 5 stars out of 5
by Lyndsey - Posted on 22 May 2024
I recently visited with my young child who has special needs. I was very worried how she would cope with the xrays and being examined, but I need not have all the staff were so incredible and I feel like the staff really done amazing at not only helping my daughters broken wrist, but making the experience as speedy and pleasant as possible. We were in and out within 2.5 hours which I think is amazing. I cant name names here but the childrens a&e, minor injuries and fractures were just wonderful. I cannot speak highly enough of their care and professionalism with my daughter and am extremely grateful. As a side note would be amazing for some more disabled parking spaces, parking was much more traumatic than the hospital visit. Thanks again wonderful staff members.
Visited Accident and emergency services on May 2024
Princess Alexandra Hospital has not yet replied.
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Review titled Children's a&e poor experience
Rated 2 stars out of 5
by Anonymous - Posted on 01 June 2024
We attended children's a&e and staff were helpful, efficient and organised. We found the individual who cared for our child to be more adequate than the doctor we waited several hours to see. Unfortunately, the doctor had a bad attitude and was condesending, rude and did not even know why our child was there. The doctor accused my toddler of 'not liking doctors' because he was crying. He had been very unwell all day, exhausted and was very unhappy. Anyone with children or just common sense will know that even a couple hours waiting in a confined space is a long time for a sick toddler. We also had our infant with us. However, the doctor was unhappy, and informed me that its only been a few hours and normally she make children wait 8 hours before she agrees to see them in a&e. This is really concerning, appalling and embrassing for the NHS. It is also an inappropriate comment to make to a parent of a patient. The doctor also rolled her eyes often and spoke in a sarcastic tone of voice. We had concerns that a separate issue may have been causing our sons illness, for which the doctor quite rudely said to go to the gp. After 2 minutes, the doctor left. We felt very let down and the doctor let down the staff who had done a great job. The department, and the NHS generally is full of posters that we must respect the staff, but the staff often use that to their advantage to treat patients poorly.
Visited Accident and emergency services on May 2024
Princess Alexandra Hospital has not yet replied.
Information supplied by The Princess Alexandra Hospital NHS Trust