Prince Charles Eye Unit
St Leonards Road, Windsor, Berkshire, SL4 3DPContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Very good service
Rated 5 stars out of 5
by Anonymous - Posted on 04 September 2024
I always find the experience good. Just one small niggle. The person doing the scans needs to come to the door of the room, most of us patients have at least some sight loss and can’t always tell where a voice is coming from.
Visited Don't know on September 2024
Prince Charles Eye Unit has not yet replied.
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Review titled A big thank you for your amazing work
Rated 5 stars out of 5
by Guy - Posted on 17 September 2024
I visited the unit with, unknown to me, posterior vitreous detachment in my right eye. Within one and a half hours I had been assessed by a nurse, seen by a doctor and received laser treatment to correct the problem. I am so pleased with the level of care and attention I received. Thank you.
Visited Eye - accident and emergency services on September 2024
Prince Charles Eye Unit has not yet replied.
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Review titled Long wait
Rated 2 stars out of 5
by JaneSmyth - Posted on 02 August 2024
I waited overand hour after my appointment time. Nobody was seen in that time. The doctor was in the room with no patient and nobody explained why there was much a delay.
Visited Ophthalmology on August 2024
Review titled Prince Charles Eye Unit
Replied on 06 August 2024
Dear JaneSmyth, Thank you for your feedback and we are sorry that you're appointment time was delayed. We have fed back this comment to the heads of the unit and asked them to look into what happened. If you would like to find out more about their investigation, please contact our Patient Advice and Liaison Service (PALS): Email: pals@royalberkshire.nhs.uk Tel: 0118 322 8338 Best wishes, Patent Experience Team
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Review titled Excellent service
Rated 5 stars out of 5
by Diane - Posted on 04 July 2024
I had a problem with one of my eyes, which was causing me some concern. The nursing staff who I saw after a very short wait were so lovely and reassuring. After a thorough examination, diagnosis and course of treatment advised, I left the Eye Unit within 45minutes of arriving. Thankyou so much for all that you do. Being able to walk in and be treated was great and so very much appreciated.
Visited Eye - accident and emergency services on July 2024
Review titled Prince Charles Eye Unit
Replied on 25 July 2024
Dear Diane, Thank you for your lovely feedback. We are so pleased you had a good experience and hope you're recovering well. We will pass on your feedback to the team and share with our colleagues across the Trust. Best wishes, Patient Experience Team
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Review titled Excellent Treatment
Rated 5 stars out of 5
by Anonymous - Posted on 28 July 2024
Excellent service from the moment I stepped into the unit. Staff were fantastic and the treatment I received was excellent.
Visited Eye - accident and emergency services on July 2024
Review titled Prince Charles Eye Unit
Replied on 16 August 2024
Dear patient, Thank you for your kind words and positive feedback. We are so pleased that you had a good experience and will pass on your thanks to the staff. Best wishes, Patient Experience Team
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Review titled Efficient professional and caring staff
Rated 5 stars out of 5
by Anonymous - Posted on 19 July 2024
I attended the emergency eye clinic early today with persistent pain following the arrival of floaters in my right eye. The efficiency, professionalism and care shown from the moment of arrival to departure was exemplary. This is surely the NHS at its very best and it’s clearly made possible by the staff and medical professionals who work in the Prince Charles Eye Unit. Thank you!
Visited Eye - accident and emergency services on July 2024
Review titled Prince Charles Eye Unit
Replied on 25 July 2024
Dear patient, Thank you for your positive feedback; we are so glad you had a good experience. We hope you're recovering well. We will share your feedback with the team and our colleagues across the Trust. Best wishes, Patent Experience Team
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Review titled Eye operation
Rated 3 stars out of 5
by Anonymous - Posted on 13 June 2024
My husband had eye op where a mistake was made, 3 weeks ago, went back yesterday to be told he cant have new lense put in for at least 3 months.They say due to waiting list,I do not understand why he has to wait so long when the op went wrong, yes they said sorry 4/5 times,he is 87 yrs old and very unsteady due to very poor eye sight, very unhappy about this.
Visited Cataract Surgery on June 2024
Review titled Prince Charles Eye Unit
Replied on 24 June 2024
We would like to apologise that your husband didn't receive enough information about the waiting time for his next procedure. Please could you contact our Patient Advice and Liaison Service (PALS), so that we can look into this and also check on his situation: pals@royalberkshire.nhs.uk Best wishes, Patient Experience Team
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Review titled Great Service
Rated 5 stars out of 5
by Monica - Posted on 18 May 2024
I received a very good service. All staff were very professional. I was examined and received the medical attention I needed and in an overall quick time just 2hrs after walking in, with no previous appointment. I am thankful to all staff, they were great.
Visited Ophthalmology on May 2024
Review titled Prince Charles Eye Unit
Replied on 23 May 2024
Dear Monica, Thank you so much for your positive and kind feedback. We have passed it on to the teams and also shared it with our other staff. We hope you are recovering well. Best wishes, Patient Experience Team Naomi
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Review titled Great service
Rated 5 stars out of 5
by Andy Piggott - Posted on 19 April 2024
Arrived at hospital, parking easy (unexpected as near centre of Windsor). One hour later I had been processed by two nurse practitioners and an ophthalmic doctor. Result was reassurance about my condition and I was on my way home.
Visited Eye - accident and emergency services on April 2024
Review titled Prince Charles Eye Unit
Replied on 23 May 2024
Dear Andy, Thank you for your very positive account of your visit to the Prince Charles Eye Unit. We are glad you had a good visit! Best wishes, Patient Experience Team
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Review titled Amazing team.
Rated 5 stars out of 5
by Anonymous - Posted on 28 March 2024
I had to visit the eye A&E and was terribly nervous. I was treated with such kindness both by a lovely nurse and by the ophthalmologist. They were patient, kind and understanding and thoroughly examined my eye, painlessly, and giving me my diagnosis. I thoroughly recommend this unit.
Visited Eye - accident and emergency services on March 2024
Review titled Prince Charles Eye Unit
Replied on 30 May 2024
Dear Patient, Thank you so much for your very kind and positive feedback. We have passed this on to the Prince Charles Eye Unit team and also shared with our wider colleagues. Best wishes, Patient Experience Team
Information supplied by Royal Berkshire NHS Foundation Trust