Practice Plus Group Hospital, Shepton Mallet
Old Wells Road, Shepton Mallet, Somerset, BA4 4LPContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Outstanding Care.
Rated 5 stars out of 5
by Catherine Sturnham - Posted on 21 October 2024
This hospital far exceeded any expectations. The staff were lovely all of the way through and took extra time to try and calm my very significant nerves! The whole experience was as good as it could possibly have been. Thank you - all of you.
Visited Orthopaedics on October 2024
Practice Plus Group Hospital, Shepton Mallet has not yet replied.
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Review titled Great Experience.
Rated 5 stars out of 5
by Susan Lesley Mead - Posted on 13 July 2024
On arrival into a very pleasant atmosphere, the receptionest was most pleasant and helpful, as were all the staff on my visits. The meeting with the consultant was most helpful and informative. My whole experience was extremely good and would recommend this hospital to everyone.
Visited Ear, Nose & Throat on July 2024
Review titled Practice Plus Group Hospital, Shepton Mallet
Replied on 15 August 2024
Dear Susan, Thank you for your lovely feedback. I will make sure your comments are forwarded to all the hospital staff who I am sure will be pleased to hear you had an 'extremely good experience'. Jenny Apted Quality & Governance Manager RN
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Review titled Great staff
Rated 5 stars out of 5
by Colin freeland - Posted on 22 May 2024
had a ultrasound guided into both hips.Doctor and his assistant made me feel at ease and where very friendly. A credit to the hospital
Visited Orthopaedics on May 2024
Review titled Practice Plus Group Hospital, Shepton Mallet
Replied on 24 May 2024
Hello Colin, I am so pleased that your experience was enhanced by the attitudes of the team. I will ensure that they have a copy of the feedback. Thank you for thinking to make this positive comment. I wish you well following your ultrasound procedures. Kind regards Jenny Apted RN Quality & Governance Manager
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Review titled no where to park
Rated 2 stars out of 5
by ellie chorley - Posted on 28 May 2024
I arrived at the hospital and found there were no parking spaces and the car park was so restricted I spent several minutes doing turning around at a dead end. My appointment was cancelled and they hadn't contacted me until after I left home. How can I use a hospital without any parking?
Visited Orthopaedics on May 2024
Review titled Practice Plus Group Hospital, Shepton Mallet
Replied on 15 August 2024
Dear Ellie, This review has only just appeared for me to respond to so I am sorry as I am sure you were expecting a reply sooner. Unfortunately our car parking is limited but it is free of charge. If you phone ahead of arrival and you are running late we can for most cases move your appointment to help you. On the day that you had your appointment the surgeon was unwell. We did try to call you some days before but were unable to reach you. I do understand why this would have been frustrating but some events are out of our control. I see that you have recently had an appointment with us. I wish you well. If you have concerns or would like to talk this through with me I would be happy to receive a call. Jenny Apted Quality & Governance Manager RN
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Review titled Outstanding
Rated 5 stars out of 5
by Michael bond - Posted on 22 March 2024
I had a hip replacement on the 20th of March the care I received was amazing all the nurses and medical staff were brilliant and as for the hospital food 10 out of 10 thanks mike bond
Visited Orthopaedics on March 2024
Review titled Practice Plus Group Hospital, Shepton Mallet
Replied on 15 April 2024
Good afternoon Mike, Great to hear your experience was really positive. Thank you very much for taking time to write this review. I will ensure the teams ALL get to hear your praise. I wish you well with your continuing recovery from your total hip replacement. Kind regards Jenny Apted RN Quality and Governance Manager Jenny Apted
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Review titled Attentive care
Rated 5 stars out of 5
by Emma - Posted on 26 April 2024
Had foot surgery Surgeon was very informative and caring Anaesthetist excellent . Ward staff were attentive and great support from the physio. The post operative care was exceptional . Good hospital which runs superbly and very focused on patient care
Visited Orthopaedics on March 2024
Review titled Practice Plus Group Hospital, Shepton Mallet
Replied on 30 April 2024
Good afternoon Emma, Thank you so much for taking a moment to add this positive review. All feedback is shared with all the teams which we do through our meetings, emails and particularly our Quality and Governance meetings. Your review will be shared at our next meeting 20th May. Hearing what patients have to say about us is really important to us and helps to keep an eye on our standards of care, when we need to take action and to acknowledge when we have performed well. Thank you once again. Jenny Apted Quality & Governance Manager RN
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Review titled Amazing Practice
Rated 5 stars out of 5
by Pam Rowland - Posted on 21 May 2024
I had a hip replacement 2 weeks ago. I cannot speak highly enough about the care I received. Everyone, Receptionists, outpatients, consultant, x Ray dept, physio, cafe, and all nurses, qualified and unqualified, ward clerks, and all theatre staff. (Hope there is no one I've left out) were amazing. Nothing was too much trouble for them. Thankyou so much Pam
Visited Orthopaedics on March 2024
Review titled Practice Plus Group Hospital, Shepton Mallet
Replied on 24 May 2024
Hello Pam, Thank you so much for mentioning so many of the teams; they really do their best to provide the best service they can and it so gratifying to hear your gratitude towards them. I wish you well with your recovery. Kind regards Jenny Apted RN Quality & Governance Manager
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Review titled Wonderful Hospital - Great team
Rated 5 stars out of 5
by John Wenborn - Posted on 23 March 2024
I have recently had hand at PPG Shepton Mallet and received wonderful treatment from start to finish. All staff members were kind and professional. I was well looked after and have had a very successful outcome. Thank you to you all.
Visited Orthopaedics on February 2024
Review titled Practice Plus Group Hospital, Shepton Mallet
Replied on 15 April 2024
Good afternoon John, That is really lovely news to hear. Thank you so much for writing this positive feedback. All the teams will be delighted to hear your comments. Thank you Jenny Apted RN Quality and Governance Manager
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Review titled Extraordinary hospital
Rated 5 stars out of 5
by Celia Brown - Posted on 04 March 2024
I have had 2 orthopaedic operations here within the past 3years and on both occasions I have been blown away with the treatment I have received, it has been wonderful. I thank my amazing surgeon and his support team, the doctors, the nursing team, the catering team and last but not least the the domestic staff. I would also thank the un seen people that have answered my queries prior to my admissions. You have all been marvellous and I thank you all for helping me to live my life without pain again.
Visited Orthopaedics on February 2024
Review titled Practice Plus Group Hospital, Shepton Mallet
Replied on 19 March 2024
Dear Celia, We are so pleased that your first experience brought you back to us for a second operation. As you will have experienced our teams first hand, you will know that they are very patient focused. We are glad that you felt able to seek guidance from us prior to your admission, it is always best to check with us if you have concerns. Thank you so much for leaving your lovely feedback. Kind regards Jenny Apted RN Quality and Governance Manager
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Review titled Wonderful hospital and staff
Rated 5 stars out of 5
by Angela - Posted on 30 January 2024
Treatment for hip replacement from every quarter was outstanding and nothing was too much trouble. Thank you all so much and would highly recommend coming to this hospital
Visited Orthopaedics on January 2024
Review titled Practice Plus Group Hospital, Shepton Mallet
Replied on 19 March 2024
Dear Angela, Thank you very much for taking the time to leave a comment. Your recommendation is wonderful. I will ensure your lovely comments get fed back to all the teams involved. Kind regards Jenny Apted RN Quality and Governance Manager
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