Practice Plus Group Hospital, Plymouth
20 Brest Road, Derriford, Plymouth, Devon, PL6 5XPContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fantastic Practice
Rated 5 stars out of 5
by Rosemary Butler - Posted on 16 August 2024
I cannot thank all the staff enough, first class care from start to finish. I was met within a few minutes of arriving & the care & attention from there on in was first class. Our comfort was priority & we were looked after as if it was a 5 star hotel, with a successful operation on top. Thanks again
Visited Orthopaedics on July 2024
Review titled Practice Plus Group Hospital, Plymouth
Replied on 20 August 2024
Dear Rosemary Thank you for such a wonderful review of your experience at our Hospital. We are delighted that you found our hospital and the care you received 5 star. Our staff do our utmost to ensure that patients receive excellence in healthcare. We wish you well in your recovery and getting back on your feet. Practice Plus Group
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Review titled Fantastic Hospital
Rated 5 stars out of 5
by Andrea Deakin - Posted on 03 August 2024
Hip operation 27th July 2024. Fantastic from start to finish ! The whole team were Amazing. From Admission.Nurses. Kitchen Staff. Sugery Team..Professional. Caring. Friendly. Made me feel safe and secure as I was very anxious ! All I can say us What Privilege to have my Hip Surgery done at this Amazing Hospital...They all went that Extra Mile ! Thankyou...
Visited Orthopaedics on July 2024
Review titled Practice Plus Group Hospital, Plymouth
Replied on 20 August 2024
Dear Andrea thank you for your wonderul review to your patient experience. We are delighted that you were made to feel safe and secure once you arrived. Our staff are amazing at putting out patients at ease and we will pass this feedback on to them. We wish you a good recovery and hope that you get back on our feet soon. Practice Plus Group.
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Review titled excellent pre op
Rated 5 stars out of 5
by david price - Posted on 12 February 2024
the two nurses gave me a thorough check over on saturday 10th february in preparation for my repair hernia operation. if thats practice plus , i look forward to my op
Visited Don't know on February 2024
Review titled Practice Plus Group Hospital, Plymouth
Replied on 31 July 2024
Thank you Dave for your kind review, we hope that your hernia operation went well and that you are recovering nicely. We will pass your comments on to our staff. Practice Plus Group
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Review titled Knee replacement
Rated 5 stars out of 5
by Michael puxty - Posted on 13 June 2024
Wonderful surgeon and staff. My operation went smoothly and on time. All my treatment was carried out with care and consideration. The hospital is clean bright and welcoming. After care was very good and I am now recovered and walking well. Could not have asked for better treatment.
Visited Orthopaedics on February 2024
Review titled Practice Plus Group Hospital, Plymouth
Replied on 31 July 2024
Thank you Michael for your kind words and feedback from your recent stay with us for your operation. We will pass your comments on to our staff and wish you a continuing steady recovery. Practice Plus Group.
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Review titled Full knee replacement
Rated 5 stars out of 5
by Mr.Tim Yabsley - Posted on 13 March 2024
On 19th dec 2023 I had full knee replacement from arriving day of operation. to leaving the next day.well looked after by a great team.very professional. I am now going about life with no knee problems.A great outcome.thankyou to all staff.nurses.and a wonderful surgeon.
Visited Orthopaedics on December 2023
Review titled Practice Plus Group Hospital, Plymouth
Replied on 31 July 2024
Thank you Tim for your kind review and feedback. We take all comments and pass them on to our staff. We wish you a steady recovery and so pleased that your quality of life has improved with your new knee. Practice Plus Group.
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Review titled Not the best of experiences
Rated 2 stars out of 5
by Chris Scanlon - Posted on 09 June 2023
Had a total knee replacement here in April under a spinal block and sedation. Unfortunately, I woke up on the operating table and could hear what was going on and see some blood on the screen and surgeons visor. I was asked by the nurse if the sounds were upsetting me but apart from this brief exchange I was left laying on my own listening to my operation being completed, instructions being given for the wound to be closed up and watch my leg being bandaged. I appreciate what happened to me may not happen to most people (everyone else I saw being brought into the recovery room whilst I was there was still asleep) and operating theatres are busy places but I would have appreciated some reassurance. I am not overly squeamish or sensitive but did find this upsetting. The following day despite having been sick more than once and being told I was not well enough to go home I was then told not more than an hour later you can go home if you want too. I was still in considerable pain, exhausted through lack of sleep and distressed by what had happened the previous day. At this point I felt under pressure with the expectation being that I would go home. There was no mention on my discharge notes of the fact that I had been unwell and despite feeling extremely hot and being sick no further checks had been carried out on me since the early morning rounds. The hospital itself is spotlessly clean and the majority of the staff are lovely but as one admitted to me they never really get the chance to know their patients as they are discharged so quickly. Nobody wants to stay in hospital any longer than they have to and perhaps if I had been asked "how I was feeling and whether I felt up to going home" I may have felt more able to say I didn't feel up to being discharged.
Visited Orthopaedics on April 2023
Review titled Practice Plus Group Hospital, Plymouth
Replied on 13 June 2023
Good Morning Mr Scanlon, We are sorry to hear that you did not have a good patient experience at our hospital. We take all patient feedback seriously and will investigate this matter thoroughly. We will contact you shortly to discuss further and the next steps we plan to take. Thank you for raising this matter with us. Kind regards Practice Plus Group.
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Review titled Exceptional practice
Rated 5 stars out of 5
by Stephanie Clarke - Posted on 25 March 2023
Last May 2022 I had a total hip replacement. The care I received was exceptional. Nothing too much trouble from start to finish. This year February 2023 I had a total knee replacement. Once again the treatment I received was exceptional. So well organised. The care I received from everyone was excellent. I would recommend Practice Plus to anyone waiting for hip and knee surgery. Both surgeons I had for my two surgeries were very caring. Follow up with Physiotherapy has been very supportive. Four weeks after my surgery I am surprised how well I have done. No pain at all. Exercise is very important to achieve success. I am now exercising with a pedal bike, doing squats and climbing the stairs. So thank you to all the staff at Practice Plus. Plymouth.
Visited Orthopaedics on February 2023
Review titled Practice Plus Group Hospital, Plymouth
Replied on 12 May 2023
Dear Stephanie Thank you for such a positive patient feedback. We are delighted that you had a great procedure and it sounds like you are recovering well by doing your excercises. We wish you a positive and safe recovery. Practice Plus Group.
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Review titled Celebrating 6 months!
Rated 5 stars out of 5
by Trudi - Posted on 21 May 2023
I think the saying 'times flies' couldn't be more apt on this occasion. Is it really 6 months since I had my total hip replacement? Thankfully the days when I was hobbling around with a stick are a very distant memory. No doubt the post-op exercise progamme I was given has hugely contributed to the fact that my recovery continues to go from strength to strength. I can well remember the days when I would wake up in the morning knowing that just putting one foot in front of the other would be a painful challenge throughout the day! Total hip replacement is major surgery but one that, in my case, was life changing which is why I would have no hesitation in recommending the wonderful medical and support staff at Plymouth Practice Plus if anyone is considering the operation. You'll be in very safe hands! Trudi
Visited Orthopaedics on November 2022
Review titled Practice Plus Group Hospital, Plymouth
Replied on 13 June 2023
Dear Trudi Thank you so much for leaving such a wonderful review for our Hospital. We are delighted that your operation went well. It certainly sounds like you have a new zest for life and we are so pleased that we have been able to make that happen. Kind regards Practice Plus Hospital
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 18 February 2023
I can't believe it's now 3 months since my total hip replacement and its truly wonderful to be pain free! As this was my first time undergoing major surgery I was, understandably, feeling quite anxious. Thankfully, the whole experience, from my admission on Monday to my discharge the following day was extremely positive! Thank you to everyone at Plymouth Practice Plus for giving me my mobility back. I can't tell you how good it feels to finally put my walking stick to one side.
Visited Orthopaedics on November 2022
Review titled Practice Plus Group Hospital, Plymouth
Replied on 06 March 2023
Dear Patient, thank you so much for your feedback and we are so glad that you had a good patient experience with us and that your recovery is going well. We will pass your comment on to our staff as they appreciate knowing our patients are benefitting from having surgery. Practice Plus Group Hospital Plymouth.
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Review titled Well Done
Rated 5 stars out of 5
by Andrew - Posted on 06 March 2023
I underwent total knee replacement surgery as an NHS patient at Practice Plus, Plymouth in November 2022. From my initial consultation with a surgeon at Practice Plus to my recent post operative review appointment I have been impressed by the service delivered. Information, forecast timescales and advice provided at every stage has proved to be accurate - my surgery was actually undertaken slightly sooner than expected. As a patient, my judgement is that the organisation functions as an effective team striving to deliver a high standard of care throughout. This is not restricted to the medical and nursing staff, it includes physiotherapists, radiographers, the domestic staff, the cleaners, receptionists, administrators and the car parking supervisor, indeed the whole team. When contacting the organisation, my calls were always answered prompty and I was soon directed to someone who was able to answer my questions. Following the surgery, it was re-assuring to know that there was always somebody available to respond to any concerns 24hrs a day, a facility that I required when I had issues with healing of my surgical wound. I was always anticipating that recovery from knee replacement would be lengthy and painful and so it has proved. Nevertheless I have now reached the stage where walking is becoming much more comfortable and I am able to do things that have not been possible for a couple of years. I look forward to being able to enjoy mountain, coastal path and moorland walks once again in the very near future. My overall experience of Practice Plus Plymouth has been excellent and if offered a choice, I would have no hesitation in recommending Practice Plus Plymouth to others requiring joint replacement.
Visited Orthopaedics on November 2022
Review titled Practice Plus Group Hospital, Plymouth
Replied on 17 March 2023
Dear Andrew, thank you so much for taking the time to give feedback on your recent procedure and aftercare from our Hospital. We are delighted that you had a positive experience and will pass your comments on to our team. We are so pleased that you are enjoying your walking again following your operation. We wish you a continued recovery. Practice Plus Group.
Information supplied by Practice Plus Group