Pinderfields Hospital
Pinderfields Hospital, Aberford Road, Wakefield, West Yorkshire, WF1 4DGContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Smoking!
Rated 4 stars out of 5
by Anonymous - Posted on 14 August 2024
My visit to Cardio & Respiratory last week was as expected and the staff are very caring, understanding and supportive. My issue was on leaving the hospital. I was waiting outside for my relative to pick me up (even though they couldn’t even get in a space in the pick up area) and a guy came next to me and lit up a cigarette. I turned to look at him and walked away to another space which I shouldn’t have to do as there is a designated smoking shelter not 20yds away for smokers. The guy then shouted across to me asking what my problem was! I explained he could have found an open space to which he said it was. Obviously not if he was stood at the side of me. I have asthma and other more serious respiratory/heart issues at the moment and should not have to be challenged or confronted about him smoking somewhere he shouldn’t be. Then another guy at the side of him who was nothing to do with him had a go at me saying he doesn’t smoke but he doesn’t have a problem with it. Really?! It was nothing to do with him and shouldn’t have got involved. People outside were looking at me which was embarrassing and very upsetting. All the time I was being confronted there were numerous tannoy announcements saying not to smoke and people are having cancer treatment right now etc. whilst there were quite a few smokers around me. They just didn’t seem to care and ignored all the warnings. Why am I being confronted in that way? Why is nobody doing anything about the smoking problems? Why are security just turning a blind eye?! As a visitor with health issues I was told by the second guy to ‘get a life’ which is totally unacceptable given we were at a hospital. No-one should assume they aren’t affecting others and project their addictions onto non smokers, and should have more consideration. I was left mentally processing my actual appointment procedure, along with taking abuse from someone I don't even know when they were the ones in the wrong which left me a bit shaken. Come on Pinderfields….sort this issue out!! Security should have stepped in to protect me being harassed by the two guys. Smokers should be moved on by Security to the designated areas or fined. It’s just not acceptable.
Visited Don't know on August 2024
Review titled Pinderfields Hospital
Replied on 15 August 2024
Thank you for taking the time to post your comments regarding your recent visit to Pinderfields Hospital. First of all I am pleased to read that your appointment with our Cardio & Respiratory team went well and you found staff to be caring. Thank you for your kind words which I will pass onto the team. However, I am disappointed and extremely sorry to read of your experience whilst waiting outside of the hospital. What you have described is certainly not what we would want for anyone visiting our hospitals. I fully acknowledge what an awful experience this will have been for you. I completely understand your frustration with people smoking outside of the front entrance. We are doing everything we can possible to deter people from smoking in the area but it is a constant struggle. Our Head of Security is looking at alternative approaches to improve the situation and our security staff do everything they can to either move people on or to politely request they refrain from smoking. I have shared your email with the Head of Security and I am hoping we can find a solution to the issue as soon as possible. Once, again I would like to thank you for bringing this to our attention. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Fantastic Team
Rated 5 stars out of 5
by Melanie Johnson - Posted on 07 July 2024
Friday 5th and Saturday 6th of July 2024 my grandson was delivered at 9am Saturday at pinderfields.I want to Thank the midwife's ,doctors and nurses who helped with my daughter's labour you are amazing people hope you read this and know who you are 👏🏼👏🏼👏🏼👏🏼👏🏼 Thankyou.
Visited Maternity services on July 2024
Review titled Pinderfields Hospital
Replied on 08 July 2024
Dear Melanie First of all, please let me congratulate you on the birth of your new baby grandson. I hope your daughter and grandson are doing well. Thank you for your kind words which I will share with the team. I know how thrilled they will be to read of your daughters positive labour experience and how you felt staff were amazing! Thank you again and I wish you all well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Unacceptable parking issues
by Anonymous - Posted on 07 June 2024
I have had the displeasure of having to visit pinderfields multiple times throughout my pregnancy, everytime I have been I have not been able to park in an actual car parking space, I have been forced to park on double yellows, grass verges and access paths to be able to get to my appointments on time. Why does the car park allow people to still enter when there are no spaces left? Why are all the staff car parks so big and always have tons of spaces left but the customer and visitor one is always so full? Surely it makes sense to expand the customer and visitor car park and lose one of the staff ones at least? My appointment today was for a blood pressure check as I am 9 months pregnant and suffering with high blood pressure. I had to sit and wait for a hour to have it checked multiple times. After returning to my car I find that I have been given a parking fine because I was forced to park on double yellows or miss my appointment, purely because there were no spaces left. I drove around the car park back and forth for half an hour trying to find a space before I resorted to parking on double yellows within the car park. The parking situation is an absolute joke. When I found the parking ticket I broke down in tears and had to sit and calm myself before driving home, people don’t need the stress of parking to be this bad when they are already having to visit a hospital for whatever reason. Needs addressing, and quickly!
Visited Don't know on June 2024
Review titled Pinderfields Hospital
Replied on 13 June 2024
Thank you for taking the time to post your comments and I am so sorry to read of your experience. We are in the process of a complete overhaul of the car park infrastructure which we hope will alleviate the congestion and make a visit to the hospital a little less stressful. However, I cannot even begin to imagine what a distressing situation it will have been for you trying to find a car parking space but thank you for sharing your feedback with us. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled average
Rated 4 stars out of 5
by Anonymous - Posted on 29 June 2024
Was admitted to plastic surgery, initial care in hospital was good, Aftercare is abysmal, had a letter from surgeon saying they would keep me on their books and would have a follow-up appointment in two months .I rang up for a appointment at hand clinic to find i have being taken off their books .still waiting for a appointment to see surgeon after having waited 7 months. Going back to see gp to get some help
Visited Plastic surgery on June 2024
Review titled Pinderfields Hospital
Replied on 01 July 2024
Thank you for taking the time to post your comments regarding your experience and I am pleased to read that your initial care has been good. However, it is disappointing that you have had to chase for a follow-up appointment which still hasn't been arranged. I wonder if you have been in contact with our PALS team who may be able to speak to the service on your behalf with regards to a follow-up appointment. If you would like to contact PALS, their email address is myh-tr.palsmidyorks@nhs.net. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Well organised and caring attitude
Rated 5 stars out of 5
by Sheila Jones - Posted on 24 June 2024
Attended A&E today with daughter who attended with 14 month old son. Directed to children’s department where he was quickly seen by nurse for stats taken then examined by junior doctor after approval from my daughter. Examined by senior doctor afterwards. Directed to X Ray department with very efficient practices. Discharged afterwards by same senior doctor. All very thorough polite and pleasant which ensured we had total confidence in treatment. Thank you.
Visited Accident and emergency services on June 2024
Review titled Pinderfields Hospital
Replied on 25 June 2024
Dear Sheila Thank you for taking the time to post your comments regarding your recent visit to our Emergency Department with your daughter and her son. It is lovely to read such positive feedback and I will forward your comments to the team so that they are aware. I will ask the team to share your feedback with all of the staff, as I am sure they will be delighted to read your comments. Thank you again and I hope your daughter's son is recovering well. Kind regards Clare Blackburn Head of Patient Experience
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Review titled Staffs refusal for my sister's support to her husband
Rated 5 stars out of 5
by Anonymous - Posted on 11 August 2024
On behalf of my sister , she has told me on multiple occasions having attended her husbands hospital appointments to a consultant and / or other medical staff they have asked or told her to wait outside in the waiting area not to go into the appointments at all. As a result my sister Isn't fully informed to her understanding of her husbands appointments outcome of her exclusion Is this the case she has been told that? Because your outpatients appointments advice says otherwise of family/ spouses are welcome into the actual appointments I fully understand how the health service works of my extensive career knowledge Whilst my sister's welfare is increasingly concerning of which is to therfore identify it is actually not the hospital staff at all who are restricting refusal into her husbands consultant appointments as this continues to be the case. My sincere appreciation of upholding my concerns as there are no other options of support to identify this for me of increasing welfare concerns whilst duly maintaining confidentialities and on this enquiry platform I fully appreciate
Visited Don't know on June 2024
Review titled Pinderfields Hospital
Replied on 14 August 2024
Thank you for taking the time to post your comments regarding your sister's recent experience of accompanying her husband to his appointments. It is clear from your posting how you have both been left feeling extremely frustrated and for that I am sincerely sorry. There can be a number of factors as to why your sister has been unable to accompany her husband but without some additional information, it is difficult to look into this further for you. We would need the patient's details and their consent before we can explore this further and therefore, I would suggest contacting our PALS team who will be able to help. Their email address is myh-tr.palsmidyorks@nhs.net Thank you again and I hope you will be in touch. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Staff amazing, car park beyond dire.
Rated 4 stars out of 5
by Anonymous - Posted on 01 May 2024
I had read that parking was bad but did not foresee just how bad. The outpatient, in his nineties has a disabled badge. I couldn't drop him at the door and queue for parking as he would have panicked if left alone for any length of time. I arrived very early and eventually, after nearly an hour I parked ..... a great distance from the entrance to the hospital. He really, really struggled to get to the main doors. Once inside the hospital all the staff were amazing, but he was really suffering already and nearly didn't make it up to the department he needed to visit. I really fail to see why a large hospital like this cannot have an appropriately sized car park particularly for sick and disabled users. If they ever do have one and it is not in immediate proximity to the hospital, it should should have wheelchairs etc for the use of patients. At the moment I think the hospital itself is not fit for purpose, although the staff in this department were excellent and the porters who helped us were also amazing.
Visited Dentistry and Orthodontics on May 2024
Review titled Pinderfields Hospital
Replied on 02 May 2024
Thank you for taking the time to post your comments regarding the experiences described when visiting the Pinderfields Hospital site. I am pleased to read that once inside the hospital, you found staff to be amazing but I am disappointed to read of the difficulties experienced with car parking. Unfortunately, there is high demand for parking on a daily basis at Pinderfields Hospital and I am sorry for the difficulties experienced with parking. I would like to reassure you that the service is developing plans for better management of our car parks. We are constantly looking at different ways to improve the car parking situation but would like to thank you for sharing your concerns with us. Thank you again. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled ENT
Rated 1 star out of 5
by Anonymous - Posted on 22 May 2024
I've had an appointment with ENT back in February. After appointment I have been told that I will be referred for a CT scan and I should receive a letter in a couple of months. I have phoned the hospital on the end of March and after being transffered to multiple departments I've been told that they can see the request from doctor and I should expect the letter in April/early May for my appointment. We are now on the end of May and I still haven't received my appointment letter. I have phoned hospital again to be told that the request is not showing on system and that I need to speak to ENT department and request referral. I've expressed my concerns and pointed out that when I phoned in March I was assured that this information is on system but due to strike the referral was pushed back, at least that's what I have been told. After being put through to ENT I have been left on hold for an hour, phoned again to be left on hold for another 40 minutes, 3rd time I've only waited 30 minutes before being cut off. My first appointment with ENT doctor was great and professional, but getting any information after that or my referral letter is proving impossible. I have waited more than the required time and it seems that I might no longer even have the referral at all. I don't know how to proceed in order to be seen.
Visited Ear, Nose & Throat on May 2024
Review titled Pinderfields Hospital
Replied on 23 May 2024
Thank you for taking the time to post your comments regarding your recent experience. It is clear from your feedback how frustrated you have been left feeling and for that I am really sorry. Perhaps I can suggest you contact our Patient Advice & Liaison Services (myh-tr.palsmidyorks@nhs.net) who will be able to look into this for you and speak with the relevant services. Thank you again and I hope you do contact our Patient Advice & Liaison Service. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Thank You So So Much
Rated 5 stars out of 5
by Heather Macintosh - Posted on 24 May 2024
I was admitted to AAU via A/E and Resus recently and I have to say how kind, caring and professional everyone was. Please keep up the good work. We need you. In spite of all the current difficulties my experience was second to none. Thank you.
Visited Accident and emergency services on May 2024
Review titled Pinderfields Hospital
Replied on 28 May 2024
Dear Heather Thank you for taking the time to post your comments regarding your recent experience. I am really pleased to read of your positive experience and that you found our staff to be kind, caring and professional. I will be sharing your kind words with the team who will really appreciate your feedback. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Everything acceptable
Rated 5 stars out of 5
by Stephen Taylor - Posted on 19 May 2024
I was admitted urgently for 2 scans and medical checks. I had to wait a while but that was understandable as the hospital was extremely busy. The service I received over six days from the doctors, nurses and all other staff was very good and friendly. I have no complaints at all. I didn't expect good food but it was actually all really nice. No complaints in this dept. either.
Visited Diagnostic Imaging on May 2024
Review titled Pinderfields Hospital
Replied on 20 May 2024
Dear Stephen Thank you for taking the time to post your comments regarding your recent experience. I am really pleased to read that your overall experience was positive and that you found staff to be friendly. All of our staff aim to provide a high standard of care and I am pleased that this was your experience. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
Information supplied by Mid Yorkshire Hospitals NHS Trust