Pilgrim Hospital
Sibsey Road, Boston, Lincolnshire, PE21 9QSContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled All the staff were so friendly
by KBO - Posted on 16 December 2022
Had outpatients appt for second time at Ward 1B All the staff were so friendly and the Dr who I saw put me at ease and said they won't do anything I don't want them to do, which I found was very comforting. Because of this I'm now going in for general anaesthetic, as I could not stand the pain of the procedure. Thank you all so much for your empathy and kindness, as I was feeling very apprehensive anyway. I was seen straight away in clinic at my appt time, was not waiting. They explained everything to me throughout and told me I was in charge, at any time of the procedure I wanted them to stop they would .
Visited December 2022
Provided by Care opinion
Review titled Pilgrim Hospital
Replied on 19 December 2022
Dear KBO Thank you for taking your time to leave this lovely feedback for our team following your recent visit to Gynaecology outpatients on 1B. It is lovely to hear you was made to feel at ease and in control throughout your appointment. As a team we try are upmost to keep you informed throughout each stage of the procedure. We appreciate how difficult it can be attending our clinics and we try to ensure we provide the care and support you need. I will share your kind words with the whole team. Kind Regards Tanya Wilson
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Review titled Local anesthetic surgery at Pilgrim Hospital Boston
by Tobydogman - Posted on 08 December 2022
I've been waiting for a surgical procedure which kept being cancelled and rebooked again, including one where I waited at the hospital to be informed that my recovery bed was no longer available. This last time I arrived on time with a very short delay, had two or three paperwork checks, and then the event explained in detail by the surgeon and papers signed. I was then made ready for surgery, all the nurses introduced themselves while making ready for the operation. Things didn't go strictly to plan, but I was kept informed and reassured all the way. A successful job by the surgeon and great team of nurses made my day reasonably comfortable with ham sandwiches and a cup of tea. Good job by a Great Team thanks Pilgrim Hospital
Visited December 2022
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Review titled Pilgrim Hospital
Replied on 12 December 2022
Dear Tobydogman “ Many thanks for your kind comments. Day ward always aspire to deliver high quality care to every one of their patients and it lovely to hear that on this occasion we got it right. I wish you a speedy recovery and a merry xmas “ Kind regards Matron Sam Goy
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Review titled Excellent Service at UTC
Rated 5 stars out of 5
by Anonymous - Posted on 12 January 2023
On 11 th December visited UTC with my son after a referral from 111service. Senior nurse managing waiting in UTC was amazing, ensuring everyone wore masks to protect staff and others, asking any people who were not patients or carers to wait in cars to ensure no overcrowding. On arrival we’re told of wait time and my sons badly infected and swollen leg was swabbed, dressed and appropriate antibiotics dispensed. Nursing team and doctors were polite and efficient despite the challenges of rude patients and a full waiting room. Service was much better than we expected given the challenges they currently face, and great to see senior nurse managing the waiting area and patients and staff so well. Keep up the great work you are appreciated!
Visited Urgent Treatment Centre on December 2022
Pilgrim Hospital has not yet replied.
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Review titled Fantastic treatment
Rated 5 stars out of 5
by Susan Thompson - Posted on 16 December 2022
I had surgery for a broken toe in November, this resulted in three subsequent appointments at the Fracture clinic, twice to have my toe redressed and inspected for infection due to the wound sustained to my toe and a third on 15 December to have the wire removed from my toe and to mobilise me. Every appointment has been either on time or I’ve been seen before my scheduled time, the nurses have been absolutely lovely and very gentle and caring. My third appointment was firstly with a doctor who removed the wire, I was dreading the procedure expected some pain but I had absolutely none! Then I had three X-rays and finally a consultation with another doctor who showed me before and after photos of my badly broken toe, he gave me lots of good advice on aftercare, showering, driving etc and said he’d call me in four weeks time. How can I ask for more than that! As a human race we are all very quick to complain but not quick enough to compliment. I honestly couldn’t have received better care both at the Fracture Clinic and when I was being admitted for surgery! At the end of every appointment I was told to go to see a receptionist to book another appointment, they too were fantastic. Everyone has been absolutely outstanding and I’d like my thanks recorded and fed back to them please. Thank you all so much, Sue
Visited Orthopaedics on December 2022
Review titled Pilgrim Hospital
Replied on 18 January 2023
‘It has been really lovely to read the comments posted on care opinion titled ‘Fantastic Treatment’. Feedback to the Departments is extremely important for us to understand how well the service is being received by the service users and whether there are any improvements that can be made. Thank you very much for taking the time to provide this feedback.’ ‘In addition, positive feedback is invaluable to all staff within the Department providing a benchmark.’ ‘All staff have been made aware of these comments, they have been well received and are much appreciated in contributing to the morale of the Department’ Regards Zoe
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Review titled Credit to all staff
by julietfk48 - Posted on 06 January 2023
I had a lot of trepidation before I started my chemo and didn't really know what to expect. However, live suite was comfortable and as relaxing as it could be. The treatment was timely and the staff would not have been more helpful, caring and attentive. They kept me informed throughout and I couldn't have any complaints. Certainly a better experience than I was expecting. Credit to all the staff.
Visited December 2022
Provided by Care opinion
Review titled Pilgrim Hospital
Replied on 17 January 2023
Dear julietfk48 We would just like to say thank you for the lovely feedback. Its so nice to hear that patients have had a positive experience when coming to the chemotherapy suite. I will pass on to all the staff in the chemotherapy suite. Thank You again. Thanks Emma Nichols (ULHT) Deputy sister Chemotherapy suite
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Review titled Ongoing problem
by sarge73 - Posted on 24 March 2023
Treatment at Boston Hospital was spot on until my 4 treatment when my cannula came out of my vein and went into my hand tissue. Causing my use of my right hand to be very limited, mostly next to nothing. This problem is still ongoing after 5 months, and does not seem to be getting any better, and also due to this I have been told that work might not let me go back.
Visited December 2022
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Review titled Pilgrim Hospital
Replied on 28 March 2023
Dear sarge73 Thank you for providing feedback following your experience at Pilgrim Oncology. We apologise that this has happened and would appreciate it if you would make contact to provide further details to enable us to support you further. Kind regards Lauren Rigby - Mobile 07385952551
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Review titled Non-judgemental and genuine support
by MGJC - Posted on 20 December 2022
My mother has been diagnosed with a rare form of Leukaemia and both she and us as a family have received wonderful care and support as we have all done our best to come to terms with the diagnosis and then to begin to try to figure a way forward. The support has been non-judgemental and genuine.
Visited December 2022
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Pilgrim Hospital has not yet replied.
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Review titled The whole experience was made positive by the staff there
by decembernx68 - Posted on 21 December 2022
I had a womens health outpatient appointment. The staff were all incredible and an asset to the NHS. Communication prior, during and after the appointment was clear and reasurring. All staff acted with kindness, compassion and ensured my dignity was protected at all times. I was worried and concerned for the appointment but the whole experience was made positive by the staff there. Thank you.
Visited December 2022
Provided by Care opinion
Review titled Pilgrim Hospital
Replied on 09 January 2023
Dear decembernx68 Thank you so much for taking your time to leave this wonderful feedback for our team following your recent visit to Pilgrim Hospital Gynaecology outpatient department. As a team we do strive to provide excellent care personally delivered. It is wonderful to hear you have had such a positive experience and the staff were kind and supportive. I will share your kind words with the whole team. Kind Regards Tanya Wilson Gynaecology outpatient Sister Trust Wide. United Lincolnshire Hospitals NHS Trust
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Review titled Released feeling good again
by SinJin - Posted on 15 December 2022
At work and had an asthma attack. Ambulance arrived 25 min wait. Stabilised me and took me to hospital. Attended to and admitted 18hrs later. I spent 2 days and was released feeling good again. Thank you.
Visited December 2022
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Review titled Pilgrim Hospital
Replied on 19 December 2022
Dear Sinjin Big Thankyou for your lovely feedback- it’s greatly appreciated and we are glad to hear you had a positive experience whilst poorly. We wish you a speedy recovery. Kind Regards, Holly Carter- Matron PHB ED.
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Review titled Good care in the Oncology department
by adrbw95 - Posted on 26 January 2023
Appointment for blood test is much better. The oncology staff I find very nice, caring people, who try their best for us. Like a family I guess. Some I find outstanding as a whole they are all very good & work hard in a difficult department including reception staff.
Visited December 2022
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Review titled Pilgrim Hospital
Replied on 06 February 2023
Dear adrbw95 Thank you for taking time to give the team feedback. It is always nice to get positive feedback and that the staff are able to give the patients a positive experience in what can be a very difficult time. I will ensure it is fed back to all of the team. Thanks Emma nichols Deputy sister Chemotherapy suite Pilgrim hospital
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Information supplied by United Lincolnshire Hospitals NHS Trust