Pilgrim Hospital
Sibsey Road, Boston, Lincolnshire, PE21 9QSContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Cancer treatment
by UKPilgrim - Posted on 12 June 2023
Telephone consultation with specialist haematology took place after I had received the prescribed treatment, therefore no adjustments could be made to the proposed treatment, and the prescribed drugs (laxatives) to try and manage the side effects of the prescribed treatment.
Visited June 2023
Provided by Care opinion
Review titled Pilgrim Hospital
Replied on 20 June 2023
Dear UKPilgrim Thank you for your feedback, please can you contact the 24 hour triage line to support with any side effects of your treatment, if you would like to discuss your treatment further please contact your haematology CNS for support with this. Regards Lauren
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Review titled Thank you so much to all the nurses and doctor that I saw.
by taurusjm75 - Posted on 06 June 2023
I had an appointment today for an ultrasound scan and then an appointment on the gynaecologist ward. I arrived on time and was seen straight away, the staff were all wonderful and put me at ease. Thank you so much to all the nurses and doctor that I saw.
Visited June 2023
Provided by Care opinion
Pilgrim Hospital has not yet replied.
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Review titled They are all a credit to your team
by HolT81 - Posted on 30 June 2023
Absolutely well informed, the Gynae lead, SN and Health care as well as student were absolutely lovely, had a natural aura that made me feel comforted, secure and worked well together when there was difficulty in finding my cervix to complete the investigation however I was well informed, explained to and given absolute great care and after care support they are all a credit to your team.
Visited June 2023
Provided by Care opinion
Pilgrim Hospital has not yet replied.
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Review titled Great Service from this dedicated team of professionals.
by JoeLincs - Posted on 09 June 2023
Great Service from this dedicated team of professional people. A really well organised team of professionals, friendly, helpful, and knowledgeable. Many thanks.
Visited June 2023
Provided by Care opinion
Review titled Pilgrim Hospital
Replied on 13 June 2023
Dear JoeLincs Thank you for taking the time to post this feedback, we will ensure it is shared with the team. Kind Regards Lauren Rigby
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Review titled Fabulous staff
Rated 5 stars out of 5
by Debbie Kerr - Posted on 11 June 2023
Just wanted to say I visited with my daughter and the staff were absolutely great ..very friendly and extremely helpful
Visited Accident and emergency services on June 2023
Pilgrim Hospital has not yet replied.
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Review titled Made to feel at ease
by CRC25 - Posted on 15 June 2023
I attended Ward 1b at the Pilgrim hospital. I was made to feel very welcome at my appointment. Within minutes I was introduced to the staff who would be looking after me and made to feel at ease and comfortable during the consultation and procedure.
Visited June 2023
Provided by Care opinion
Review titled Pilgrim Hospital
Replied on 20 June 2023
Dear CRC25 Thank you for taking the time to leave this feedback for our team following your recent appointment to Gynaecology Outpatients at Pilgrim hospital. It is lovely to hear you was introduced to the staff, and was made to feel at ease during your appointment. As a team we appreciate how difficult it can be attending our clinics. I will share your kind words with the team. Kind Regards Tanya Wilson Gynaecology Outpatient Sister Trust Wide
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Review titled Efficient, friendly and patient-centred
by Sammw78 - Posted on 30 June 2023
Referred from GP practice via Johnson Hospital. Appointment time and date offered swiftly with great patient care. A thorough review of X-Ray and stress fracture. Follow up appointment booked. All appointment times have been efficient, friendly and patient-centred.
Visited June 2023
Provided by Care opinion
Review titled Pilgrim Hospital
Replied on 03 July 2023
Dear Sammw78, Many thanks for taking the time to give feedback, it is always a pleasure to hear such news, I will be pleased to share your response to members of our fracture clinic team. I hope your recovery continues to be swift Regards Sn Wilkinson.
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Review titled The care was second to none.
by melonpy53 - Posted on 07 June 2023
I had to visit Pilgrim Hospital for a breast clinic. I couldn't have been more impressed by the friendliness and helpfulness of the medical team. From the doctor to the mammogram and ultrasound operatives
Visited June 2023
Provided by Care opinion
Review titled Pilgrim Hospital
Replied on 19 June 2023
Thank you so much for taking the time to post this lovely feedback, I am pleased that you had a positive patient experience which is what our team always strive hard to deliver, I will ensure the lovely feedback is passed on to them.
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Review titled Smoking galore in outside areas next to no smoking signs?!
Rated 4 stars out of 5
by Steve L - Posted on 06 June 2023
Good news seeing a public health site prohibiting smoking across its entire site and not just inside. But what on earth? Benches by the main reception doors, next to the no smoking signs lined up with patients and visitors puffing away. The ground under the signs littered with discarded cigarette ends? What is the policy about yet no enforcement and totally disregarded? Not a good look. Anything being done on this?
Visited Don't know on June 2023
Pilgrim Hospital has not yet replied.
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Review titled Appointment system
by festivityfm94 - Posted on 05 July 2023
At the end of June I received a text message which was a reminder of my ULHT 'Orthopaedic' appointment whixch was set for two days later. As this may be virtual or in person I was asked to refer to my letter or phone call for details I had no letter or phone call to refer to and had to call my GP to ask where I should call. They gave me the number for outpatients bookings. I told them I hadn’t had a letter and they said that I would but it had just not arrived yet. I pointed out the appt was in 2 days and they then gave me the location. After seeing the consultant, who didn’t bother to introduce themeselves or the other people in the room, they said they would refer me for an MRI. I was concerned that I might not be notified of the appt so I went to reception to tell them of my concerns. They said that the system generated a text message and, if 48hrs later, the txt hasn’t been read, then they generate a letter. That can’t be right as the text was received 48hrs prior to the appt. They said they could take me off the txt option which would generate a letter automatically but I’m concerned then that the post would be delayed! Surely, a text message can include the date, time, location, and name of the consultant to save people chasing around to find out the details. I feel that it’s no wonder so much money is lost through missed appointments as the notification system is less than adequate. My email address is in file. Surely the letter could be sent via email?
Visited June 2023
Provided by Care opinion
Review titled Pilgrim Hospital
Replied on 11 July 2023
Dear festivityfm94 Firstly, sincere apologies for the confusion after not receiving notification of your appointment by letter, unfortunately this can happen occasionally if there are delays in the external mail system - however it is reassuring that you received the text message appointment reminder enabling you to find out the details of your consultation. I am very sorry you were not greeted by the consultant in the courteous manner that you should have been – this is certainly not upholding the Trust values and I will pass your feedback on to my colleagues in Orthopaedics. For future information if a consultant wishes for a diagnostic test to be completed post appointment they would request this directly from the diagnostics team – the Outpatient reception team do not book further diagnostic tests. With regard to the general follow-up booking process I think there may have been some confusion as it sounds as though the receptionist was providing information about the digital portal which is a system we use to send Outpatient appointment letters to patients digitally at the point of booking, initially via a text message with a link and pin number to access the portal. For most Outpatient appointments this process is carried out automatically if a mobile telephone number is recorded for the patient, with the exception of 2 week wait suspected cancer appointments and appointments within one week – for this type of appointment the Outpatient team would try to contact the patient by telephone. For appointment letters sent digitally, if the portal is not accessed by the patient within 48 hours portal to view the details a physical letter is sent via business post. The digital portal is a different system to the text message appointment reminder service which is sent 48 hours before the appointment and is not interactive. Regrettably we are unable to include all of the appointment details you mention as this type of message is limited to a maximum number of characters available. Unfortunately the Trust do not currently use email as a form of correspondence for appointments. This is due to functionality, security and confidentiality as we are unable to send patient details to non-accredited personal email accounts (e.g. Hotmail and Gmail). I hope this goes some way to providing assurance and answers to your questions but please do not hesitate to contact me directly, or our patient experience team if we can help any further. Kind Regards. Laura Laura.Kearney@ULH.nhs.uk
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Information supplied by United Lincolnshire Hospitals NHS Trust