Peterborough City Hospital
Edith Cavell Campus, Bretton Gate, Bretton, Peterborough, Cambridgeshire, PE3 9GZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Staff are efficient and so sympathetic and empathetic
Rated 5 stars out of 5
by Anonymous - Posted on 03 August 2023
I had a colonoscopy yesterday and, looking back, I realise how the staff (all of them) are there to make the experience as stress free as possible. They certainly did for me. Thank you.
Visited Don't know on August 2023
Peterborough City Hospital has not yet replied.
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Review titled Positive experience
Rated 4 stars out of 5
by Sophie Henson - Posted on 09 August 2023
Thank you to the midwife and student midwife who helped deliver my baby in July. I had the most amazing water birth and thanks to the calm, professional and friendly manner of the ladies I will always have a smile on my face in memory of a fab birth. They were there for me from the minute I phoned in to the minute they went off shift 9hrs after delivery. Even the small things were no trouble to them, I am forever grateful. They made myself and my husband feel relaxed and comfortable, the fairy lights, projectors and soothing music were so lovely, the ladies thought of everything to make my experience a positive one. We could tell they both genuinely loved their job and it wasn't actually a job to them due to their passion for midwifery....thank you ladies :)
Visited Maternity services on July 2023
Peterborough City Hospital has not yet replied.
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Review titled Terrible service. Disgusting
Rated 1 star out of 5
by Anonymous - Posted on 11 July 2023
Waited 3 years for my operation. Which has now been cancelled 4 times in 2 months with just 24 hours notice im self employed and lost 4 days pay.. absolutely disgusting and a total let down NHS and its management need to be sacked. How can they act in this manner and think its fine ... any excuse to cancel. Covid, doctors strike too hot. Too cold they will use I really give up. Next appt date given is another 2 months away . Thank you NHS .. you really are losing any support ypu had from the general public
Visited Orthopaedics on July 2023
Peterborough City Hospital has not yet replied.
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Review titled Kind and efficient
Rated 5 stars out of 5
by Anonymous - Posted on 19 June 2023
Reception: friendly and helpful Clinic: For a regular clinic, which can have the feel of a production line at times, all staff were welcoming, efficient and informative. I felt relaxed in their clinic. Thanks.
Visited Dermatology on June 2023
Peterborough City Hospital has not yet replied.
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Review titled Poor communication
Rated 1 star out of 5
by Anonymous - Posted on 08 June 2023
At our 20 week scan we were told we were having a girl, at a 35 week scan it was confirmed to actually be a boy. Then due to reduced moves had extra growth scans. Went for a 40 week growth scan the day before due date, arrived and was told my appointment had been cancelled 2 week’s previously but nobody had informed me of this, so waited for 20 minutes to be told this. On 3rd May went in as referred by midwife for pre-eclampsia, had bloods taken at 3pm, then was told they would take 2 hours to come back, doctor wanted us to wait at the hospital just incase. So we waited, it got to 6:30pm and we’d heard nothing, the Antenatal department had closed and nobody had told me that i had to go to the maternity triage. I then waited there for a further 2 hours, before asking reception why I wasn’t able to get my blood results back, was rudely told as needed a bed, even though my results had been waiting there now almost 3 hours at this point. Within 5 minutes I was called by a nurse, who didn’t take me into a room just down a hallway full of other patients (didn’t feel very professional or private) to be told nothing was wrong and that I could’ve gone home hours ago. The level of communication to patients within this department is absolutely shocking, to the point where I no longer plan on giving birth at this hospital because of how constantly let down I feel by the staff here. I really would not recommend the department to anyone else, and wish I had chosen a different hospital to begin with.
Visited Maternity services on June 2023
Peterborough City Hospital has not yet replied.
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Review titled Amazing midwife and labour experience
Rated 5 stars out of 5
by Beth - Posted on 13 June 2023
I recently gave birth (3/6/23) and had the loveliest experience with the staff - from triage to delivery to transitional care. They listened to my birth preferences and stood by them, linked me to a midwife suited to my preferences (hypnobirthing, movement during labour). My midwife stayed with me throughout my labour, helped my partner to effectively support me, helped me to use a peanut ball and labour in different positions, and created a calming environment through starry lights, music and my massage oil. She encouraged me to trust my body and helped me to breathe my baby out. I will forever be grateful for the wonderful experience I had, especially after being so worried to get induced via hormone drip. Thank you!
Visited Maternity services on June 2023
Peterborough City Hospital has not yet replied.
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Review titled Operation cancelled 3 times now
Rated 3 stars out of 5
by Anonymous - Posted on 14 June 2023
Day before surgery my sons oral surgery has been cancelled for the 3rd time, his first scheduled surgery was in april. I am worried about his mental health now, he was so disappointed and upset for this to happen again, especially as being the day before. I understand the nhs doctors are striking for a reason, but the impact on peoples lives are huge. If this continues through the summer i don't know what further affects it will have on my son.
Visited Oral and Maxillofacial Surgery on June 2023
Peterborough City Hospital has not yet replied.
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Review titled Nice people
Rated 5 stars out of 5
by Robin Church - Posted on 25 June 2023
I recently came for a MRI scan, my first. The nursing staff were welcoming, explained the procedure carefully and ensured I had no concerns. Everything went as it should have and I was soon on my way. Nice people doing a good job. What more can you ask? Thank you. Robin Church
Visited Diagnostic Imaging on June 2023
Peterborough City Hospital has not yet replied.
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Review titled UTC has worked wonders again. Thank you
Rated 5 stars out of 5
by Darren - Posted on 04 June 2023
The failings of my local GP has led me on both occasions, this year & last year, to visit these wonderful people. I suffered from tonsillitis to the point it became so blocked up I couldn't eat or talk properly. Doctors & 111 relied on my pharmacy to diagnose & have my records updated with recommendations. Obviously they could only suggest over the counter medicine to help me through it. Once it got so bad & I was getting little help, I visited the UTC. Within 2 hours I had steroids, antibiotics & a paracetamol drip in one setting after the other. Litterly, from the reception, triage nurses & all the other staff members I interacted with was brilliant in everyway again. Being helped is wonderful, but actually being listened to and heard is a great extra feeling.
Visited Urgent Treatment Centre on June 2023
Peterborough City Hospital has not yet replied.
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Review titled Wonderful treatment
Rated 5 stars out of 5
by Clare S - Posted on 15 May 2023
Thank you so much for the fast, efficient, friendly, helpful staff at every step, from calling 111 to arriving for my appointment. I was in such pain but everyone was so kind and caring. I was seen and treated in half an hour end to end. It was a true testament to our wonderful NHS “boots on the ground “ Thank you.
Visited Urgent Treatment Centre on May 2023
Peterborough City Hospital has not yet replied.
Information supplied by North West Anglia NHS Foundation Trust