Optegra Eye Hospital Newcastle
The Axis Building, Maingate, Team Valley, Gateshead, NE11 0NQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Upsetting
Rated 3 stars out of 5
by Mrs Nancy Walshaw - Posted on 14 July 2024
I had my 1st cataract op on 10 June 24 at Gateshead Team Valley. From the start to end everything was perfect. The surgeon and his team were wonderful, very caring with me as I have a back problem. However, on 9 July 24 I had my second eye surgery. A very upsetting experience as the surgeon had no patience with me regarding my back issue and I was most upset. The team again I could no fault.
Visited Cataract Surgery on June 2024
Optegra Eye Hospital Newcastle has not yet replied.
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Review titled Unhappy Experience
Rated 2 stars out of 5
by Anonymous - Posted on 20 June 2023
I had cataract surgery today at Optegra Newcastle. All the staff were lovely and friendly except for the surgeon who was extremely rude to me. He talked down to me as if I was a child who wouldn’t do what they were told. I left the clinic extremely upset and am in a lot of pain.
Visited Cataract Surgery on June 2023
Review titled Optegra Eye Hospital Newcastle
Replied on 05 June 2024
We're sorry to hear about the issues you've encountered with your cataract surgery.We'll ensure your concerns are addressed promptly and that you receive the necessary follow-up. If you have any further comments or need assistance, please don't hesitate to get in touch. Your feedback is valued, and we're committed to resolving the situation.
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Review titled Largely satisfactory experience
Rated 4 stars out of 5
by Anonymous - Posted on 12 April 2023
I had a cataract operation today . Reception, pre and post operation staff were great The only downside of an otherwise very satisfactory experience was that throughout the operation the surgeon had an unbroken rant with his assistant about some logistical problem regarding the hospital including a threat to walk out and 'they can get someone else'. I assumed he didn't mean half way through my operation. Bearing in mind my position I resisted the temptation to ask. I realise it is an extremely routine procedure but found it unnerving that he did not appear fully focussed on the task in hand or felt the need to engage with me at all. I guess time will tell. So far I have not experienced the immediate benefit which followed a similar, although more comfortable, operation at Bishop Auckland. Early days.
Visited Cataract Surgery on April 2023
Review titled Optegra Eye Hospital Newcastle
Replied on 05 June 2024
Thank you for taking the time to share your experience with us. We are thrilled to hear that you had a fantastic journey with Optegra and that we could meet your expectations. Your kind words mean a lot to us, and we're grateful for the opportunity to be a part of your vision transformation. If you ever need further assistance or have any questions, don't hesitate to reach out. Wishing you clear vision and all the best!
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Review titled Excellent and all staff friendly and helpful.
Rated 5 stars out of 5
by Anthony Derrett Johnson - Posted on 07 January 2023
The process was impeded by the confused method of allocating appointments by by Optegra head office. A November appointment was arranged so early that it was impossible to reach there by NHS transport. Head office refused to allocate a later appointment and so it was cancelled. A later one in January was arranged. I arrived there after travelling two hours from Berwick to be told it had been cancelled, citing transport problems. I had not been notified and had no transport problems. The staff at Gateshead overcame all difficulties and the operation was successfully completed. They have my thanks, receptionist, nurses and surgeon saved the reputation of Optegra
Visited Cataract Surgery on January 2023
Review titled Optegra Eye Hospital Newcastle
Replied on 05 June 2024
Thank you for sharing your success story Antony, with us! Your feedback is invaluable to us and serves as motivation for our team to keep delivering excellent eye care services. We're always here for you, so don't hesitate to get in touch if you need anything. Here's to a brighter, clearer future!
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Review titled Excellent Service
Rated 5 stars out of 5
by RITA PLUMRIDGE - Posted on 08 September 2022
Had laser treatment for both eyes following problems with implants. Was called exactly on time and treat with care. The operation was successful. Refreshments were available. Facilities spotlessly clean and professional.
Visited Cataract Surgery on September 2022
Review titled Optegra Eye Hospital Newcastle
Replied on 05 June 2024
Thank you for sharing your success story,Rita with us! We're elated to know that our laser surgery made a significant difference in your vision. Your feedback is invaluable to us and serves as motivation for our team to keep delivering excellent eye care services. We're always here for you, so don't hesitate to get in touch if you need anything. Here's to a brighter, clearer future!
Information supplied by Optegra UK