Nottingham University Hospitals NHS Trust - Ropewalk House
113 The Ropewalk, Nottingham, NG1 6HAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Nottingham University Hospitals NHS Trust - Ropewalk House.
Reviews
-
Review titled A &E and Ambulance Service
Rated 5 stars out of 5
by Julia Hibbert - Posted on 20 August 2024
I had to take an ambulance to QMC for suspected stroke/bppv. The ambulance guys were amazing, even checking on me several times when they returned to the hospital with new patients. The staff in the A&E department had such great commerardary and made me feel very well looked after. I can't thank them all enough!
Visited Don't know on August 2024
Review titled Nottingham University Hospitals NHS Trust - Ropewalk House
Replied on 27 August 2024
Dear Julia, Thank you for your feedback we are pleased to hear that after such a worrying time you felt so well looked after and supported. I will of course pass on your thanks to the A & E department and hope that our colleagues in EMAS get to see this review too. Kind regards, Kelly – patient experience officer.
-
Review titled Very good service
Rated 5 stars out of 5
by Chris Carrier Carrier - Posted on 31 January 2024
Phoned Monday,appointment Wednesday, Seen on time. Audiologist was very good and pleasant. New hearing aids provided and with clear instructions
Visited Audiology services (community) on January 2024
Review titled Nottingham University Hospitals NHS Trust - Ropewalk House
Replied on 08 February 2024
Dear Chris, Thank you for reviewing your experience of our audiology service. We will pass this valuable feedback on to the audiology service manager so that this can be shared within the team. Kind regards Kelly - Patient experience officer
-
Review titled Life changing
Rated 5 stars out of 5
by Sarah - Posted on 12 October 2023
I have been deaf my entire life. Firstly this is the first in a decade an audiologist was outstanding in understanding hearing lost, adjusting hearing aids and really taking onboard my feedback and creating a health plan to adapt to the new prescription. She was insanely kind, patience and understanding. The Ropewalk audiology center has to be in my opinion one of the best in the country I have experienced so far and I have been registered with a few already in 28 years. The reception staff are all incredible, booked me an appointment immediately taking onboard my issue (broken hearing aid) and got me in as soon as they could. While being polite, happy and just understanding. They really do work hard and really do their best to accommodate you even if it is short notice. Not only this but let's take a moment to appreciate the equipment they have, I am a young deaf person, not as their typical client as a pensioner age. The hearing aids they arranged for me based on my needs from the audiology assessment has advanced in a way I have never seen in my whole life. Literally the hearing aids are life changing for someone like me. Bluetooth enabled means for the first time I can using my hearing aids hear phone calls and listen to music. I know it may seem like a luxury but for a deaf person I had no idea you could even get hearing aids like this and I definitely did not ask or request such thing, but instead I was amazed and blessed to be able to qualify for these hearing aids based on my needs. All in all, today you changed my life for the better, the staff are incredibly amazing. I speak from experience that some places are like here's the basic equipment and make do attitude but at the Ropewalk as the children services are also like, they go above and beyond for their patients. Thank you so much for helping me and giving me the confidence and tools to live a normal life like any hearing person in the hearing world. You are all incredible and I hope and pray that you guys are able to keep up the amazing work you have been providing for Nottingham.
Visited Audiology services (community) on October 2023
Review titled Nottingham University Hospitals NHS Trust - Ropewalk House
Replied on 22 November 2023
Thank you for providing us with your feedback on our audiology service it’s always nice to hear that a patient feels so well supported and feedback such as this is always so well received. I can only imagine what it must feel like to obtain such independence through this service and understand how important this is to you. I will pass this comment on to the audiology service manager at the rope walk now so that this can be fed back to the team who looked after you Kind regards, Kelly – Patient experience officer
Information supplied by Nottingham University Hospitals NHS Trust