Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Derby Road, Nottingham, Nottinghamshire, NG7 2UHContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled fantastic treatment
Rated 5 stars out of 5
by Janet M Riggall - Posted on 07 January 2024
an Xray at louth urgent treatment centre revealed I had a right open fracture of the olecranon(undisplaced). Lincoln were unable to treat me, due to possibly needing a skin graft Queen's Medical Centre, agreed to accept me for treatment. From the moment I arrived at the hospital, I had superb treatment. I was given a bed as soon as one became available & I had my operation at 12.30, the following day. Thanks to the skill of the surgeon, who was able to stretch the skin over the open wound, there wasn't the need of a skin graft. I can't thank the hospital enough for all they have done for me. Every member of staff, treated me with dignity and respect. I was discharged from the hospital on Wednesday 13th December. I had to return to the fracture clinic for 2 more Xrays, to check on the healing & to have the stitches removed. I begin physiotherapy treatment at my local Lincolnshire hospital. The only visible sign of the fracture is a slight scar, so thank you so much for looking after me Janet
Visited Orthopaedics on December 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 09 January 2024
Dear Janet Thank you for taking the time to review our services. We were pleased to hear that you were able to get the care you needed and that post recovery you are happy with the progress that you have made. I will pass this on to the surgical team senior management so that they are aware of your feedback. Kind regards Kelly - Patient experience officer
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Review titled ENT day surgery & Ward C25
Rated 5 stars out of 5
by Paula janneh - Posted on 14 December 2023
In on day surgery, the ward staff are great. You might expect along wait until going for surgery on the day. I had an anxiety attack as the day went on. The staff & surgery team team were great. Made me feel in safe hands. When it came to my turn for surgery, the team talked to me to calm me down , feel asleep & came around feeling fine...just a little hungry. Back on ward, they check you give you a drink & sandwich.. I am proud of our NHS & the team on the ENT treat you like a person . A big Thank you for taking great care of me.
Visited Ear, Nose & Throat on December 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 18 December 2023
Dear Paula, thank you so much for your excellent feedback. It is really great to hear how the day surgery team were able to help you when you were feeling anxious and that they helped you to feel calm and in safe hands, and that you felt well cared for throughout. I have shared your kind words with the day surgery and C25 staff to let them know. Kind regards Andrew Patient Experience Officer Nottingham University Hospitals
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Review titled Never Heard Back
Rated 2 stars out of 5
by Gemma - Posted on 12 June 2024
I went into eye casualty at the recommendation of my optician in December. After a 7 hour wait I was told I had swelling in my eyes which can lead to excess pressure in the brain and was needing an MRI. I then had the MRI 3 days later. 2-3 weeks later I had a call from the doctor to explain that there was express pressure in my brain and would need to have an appointment with a nurse. It is now June and I have not had an appointment and my symptoms have started to arise again. I have called to speak to someone about an appointment and get told they are putting me through to the team, it rings for about 2 minutes then cuts me off. Can I please have a call back on this please.
Visited Ear, Nose & Throat on December 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 13 June 2024
Dear patient, We are so sorry to hear that you have had trouble accessing this service and that the phone line is inaccessible. We can pass this on as anonymous feedback to the department however in order to assist you properly, we would need your name and a few more details in regards to your care. Please can you contact us via the email address PALS@nuh.nhs.uk confidentially and mark this for my attention so that we can contact the department on your behalf. Kind regards, Kelly - Patient experience officer.
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Review titled Sonographer answered all of my questions
by stareq75 - Posted on 18 December 2023
I attended A23 Outpatients for an early reassurance scan due to complications in my last pregnancy. I just want to give a massive thank you to the sonographer who saw me on two occasions over the past couple of weeks. She was extremely thorough and took so much care to check everything. She explained things so well to me and answered any questions I had and I felt nothing was too silly to ask. She did a brilliant job of showing me the screen and what I was looking at. Me and my partner feel so much more at ease after seeing everything is ok. I wish I could remember the sonographers name but she really is a credit to the team :) Thank you!
Visited November 2023
Provided by Care opinion
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 22 December 2023
Thank you stareq75 for this excellent feedback. We understand how important the reassurance that you had from this sonographer will have been to you and your partner, we are so pleased to hear that this was your experience. We will share this lovely message with the A23 team, but if you’d like us to try and get this to the individual sonographer who you saw, you can send us an email at QMCPET@nuh.nhs.uk with your details and we will try and find them. Kind regards Andrew Patient Experience Officer
Provided by Care opinion
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Review titled Mums care
Rated 4 stars out of 5
by Paul Matthews - Posted on 16 November 2023
I can't thank b49 ward at queen's medical centre enough for the care they gave to my mum from the day she went in to coming out.
Visited Don't know on November 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 17 November 2023
Hello Paul, Thank you for leaving this very kind feedback regarding your mother’s care on B49 ward at QMC. I will pass these comments on to the matron of the division and the ward sister now so that it can be shared with all of the staff on B49 and they receive your thanks. Kind regards Patient experience and engagement
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Review titled Very Good
Rated 5 stars out of 5
by Nathan - Posted on 21 November 2023
I had rung 111 to explain about my fall, I'd damaged my nose and mouth. Arriving in A&E they were efficient. I was soon seen by a nurse. They gave me an ECG to check my heart, I had a brief and helpful meeting with the doctor who explained what tests and procedures needed to take place. These all happened and each member of staff was so helpful. Thanks
Visited Accident and emergency services on November 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 27 November 2023
Hello Nathan Thank you for sharing your patient experience with us. We were sorry to hear that you had suffered such a bad fall, but are glad to hear that you got the Care that you needed at the right time. I will pass your thanks on to the team in A&E as it will be a real boost for them to get such positive feedback in such pressured and busy times. Best wishes, Kelly - Patient experience and engagement officer.
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Review titled Day operation
Rated 5 stars out of 5
by Mary Cumberley - Posted on 30 November 2023
I came in for a day operation. The staff and care were just fantastic.From checking in and every step of the way was swift and professional all round. Thank you so much!
Visited Gynaecology on November 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 07 December 2023
Dear Mary Thank you, for sharing your feedback of our hospitals We hope that you are feeling much better after your surgery and recovering well. I will pass your feedback on to the service manager and the matron of the day surgery unit in order for them to share this with the teams involved in your care. Kind regards, Kelly - Patient experience and engagement.
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Review titled Exceptional care.
Rated 5 stars out of 5
by Peter Wybraniec - Posted on 26 May 2024
I was rushed from Shepshed to the Qmc at 6am after falling over a banister rail and down a flight of stairs. From the moment I arrived at A&E the treatment and attention to detail that was shown by the staff to me and my wife was exceptional. Within a sort time I had been scanned and had 19 stitches across the top of my head. Then up to major trauma. What a revelation, this was more like a 4 star hotel. (Sorry but no 5 stars as no spa!) The 24 hour care from the doctors and all the other staff could not be faulted, only blood pressure checks at 3am became a bit tiresome. The food, once the menu was fathomed out, was tasty and varied. It was found that I had numerous spinal fractures and general bruising. Unfortunately it was found that I had advanced prostate cancer which had metastasised into my spine. The care with which this news was given to me and my family was with care and consideration, a big shock to all of us. This care has now transferred to the City Hospital who are looking after my long time care. Here again the staff in Urology and Oncology are exceptional in passing on their expertise in an easy to understand way regarding my condition and treatment. Living with a cancer will never be easy, but with the help that I have received, life is becoming less fraught. I don’t know what the future holds but I know that there are health professionals in Nottingham who will be there when I need them. Thanks for everything.
Visited Major trauma on November 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 07 August 2024
Dear Patient, Thank you so very much for sharing your patient experience with us. We are so very sorry to hear of your fall and the diagnosis that you subsequently received. Our Oncology and Major trauma department staff work tirelessly to ensure you feel well supported and care is delivered in a timely manner in order to support those patients such as yourself. I will pass your comments on to both the Major trauma team matron and the oncology Matron now and I am positive they will be most pleased to receive this. It was also great to hear that you enjoyed the food during your stay, the catering team will be pleased to hear it! (Please note I will also pass your suggestions on regarding the Spa for future improvements happy with 4 stars for now though!) Best wishes, Kelly – patient experience officer
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Review titled Very person centred
Rated 4 stars out of 5
by Anonymous - Posted on 30 October 2023
We came into the A & E with our little boy who had issues with chest and his struggling to breathe. We were seen by a Dr who was so super kind, listened & handled the situation with kindness and sensitivity. He listened and was so good with our boy. We couldnt be more pleased with the help and advice and reassuarance . I appreciate its so busy in the A & E but the way he handled our boy and our situation was so good and really grateful for it.
Visited Accident and emergency services on October 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 17 November 2023
Thank you for getting in touch and sharing feedback of your experience of our Childrens A&E department, we hope that your son is doing much better now. I will send this comment on to the matron of the department so that it can be shared with the wider team involved in your sons care. This will be a welcome boost to the team at a particularly busy and pressured time. Patient experience and engagement
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Review titled Superb treatment
Rated 5 stars out of 5
by Jane Wilford - Posted on 27 October 2023
I have recently had treatment in the Maxillofacial department,and cannot speak highly enough of the treatment I received in both general and dental departments. The staff were so caring and considerate,in what could have been quite traumatic
Visited Oral and Maxillofacial Surgery on October 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 17 November 2023
Hello Jane Thank you for taking the time to leave us your feedback, I will pass this on to the Maxillofacial service manager in order for them to share this with the teams involved in your care. We are really pleased to hear that everything went so smoothly and hope you are recovering well. Kind regards Patient experience and engagement team
Information supplied by Nottingham University Hospitals NHS Trust