Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Derby Road, Nottingham, Nottinghamshire, NG7 2UHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus.
Reviews
-
Review titled Incredibly patient staff
Rated 4 stars out of 5
by Kirstie Coolin - Posted on 06 June 2024
I want to thank the team in Ward b3, Bay 3 for their care I experienced in June. There was a particularly unwell lady who they were so patient and kind with, and showed what absolute dedicated professionals they are. Everyone I met there from Nurses, doctors, Healthcare Support Workers, and so on were so helpful and kind in such a challenging environment.
Visited Neurology on June 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 07 June 2024
Thank you for sharing your review of our services it was so kind of you to share this experience. I will send this to the matron of B3 and the ward manager so that it can be shared with the team on the ward. Best wishes, Kelly – Patient experience officer
-
Review titled A positive experience
Rated 5 stars out of 5
by Chloe Crump - Posted on 24 July 2024
I gave birth to my first child at QMC and spent 2 nights in their maternity unit post birth. All staff from beginning to end of my experience were wonderful. I was offered so much support and kindness throughout the birth and after. During the birth I felt I was in good hands. The midwives were knowledgable, fast acting and made me feel so empowered. They encouraged me to listen to my body whilst ensuring myself and baby were safe. Post birth I was given so much personal support for myself and my baby. The staff were sensitive and encouraging with supporting me in my recovery and with establishing breastfeeding. I was given lots of information from the nurses and midwives giving me a good foundation with feeding and caring for my baby. Overall my birth experience was very positive and I’m happy it was at QMC.
Visited Maternity services on June 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 05 August 2024
Dear Chloe, Thank you for sharing your experience of our hospitals. Please be assured I will pass this information on to the Matron of our maternity department now so that it can be shared with the team. Congratulations on the birth of your new baby. Kind regards, Kelly – patient experience officer.
-
Review titled Worst hospital i've ever been
Rated 1 star out of 5
by Mike - Posted on 12 May 2024
Went with my son to A&E.Spend few hours waiting to het help and when ask how long it will take,they said it will be next couple hours as they extremle busy and there is lots of patient on front us.There is only 2 people in que in waiting area. They should get a rid of them lazy b........
Visited Accident and emergency services on May 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 14 May 2024
Dear Mike. Thank you for your feedback. We are sorry to hear of your frustration with the length of time you waited for your son to be seen in the Emergency Department. We will share your story with the senior ED team.
-
Review titled Amazing staff
Rated 5 stars out of 5
by Chloe frisby - Posted on 23 May 2024
I visited on the 23/05. I was quickly seen by a nurse with the initials of pm, unfortunately can’t share the name although she deserves recognition. She was absolutely fantastic. I can’t thank her enough for putting my mind at ease. She gave me detailed information about the condition I had and about the previous appointment I had on that day. Anyone would be lucky to be seen by her. Thankyou!!!
Visited Accident and emergency services on May 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 24 May 2024
Dear patient, Thank you so very much for sharing your feedback with us. We would love to hear more about this patient experience and if you would like to share the details of the staff member you saw with us in confidence, please email us via the pals service on pals@nuh.nhs.uk so that we can pass this on to the correct person and department on your behalf. We look forward to hearing from you, Kind regards, Kelly – patient experience officer
-
Review titled Excellent Care
Rated 5 stars out of 5
by Hugh Hards - Posted on 28 May 2024
I was in E Block C25 for a few days last week all the ward members treated me well. I would give them all10 out 10 for treatment and care. One young man a porter on the ward who really stood out, was a wonderful cheerful young man who was always very alert to help where needed. He spotted I was drinking hot coffee which I shouldn't, but I had not been told before. Shame I am not allowed to name him but I hope he gets to read my review because this old man will never forget the young porter Regards
Visited Ear, Nose & Throat on May 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 30 May 2024
Dear Hugh Thank you for your review of our hospitals it is great to hear that you would give the ward 10 out of 10 for treatment and care, I will send this review over to the ward manager of C25 now so that it can be shared with the team. I’m so pleased to hear that a member of staff really stood out to you during your admission. It is so important that people get the recognition they deserve and I thank you so much for getting in touch. If you would like to tell us his name confidentially please email me via PALS@nuh.nhs.uk email address so that I can get this compliment to both the member of staff and his manager. Best wishes Kelly – Patient experience officer
-
Review titled Children’s A and E
Rated 5 stars out of 5
by Jodie - Posted on 27 May 2024
Excellent experience for my teen daughter who was having worrying symptoms after a major surgery 13 weeks ago, staff were amazing and the bedside manner of everyone was perfect for a child. This was a bank holiday and we were seen xrayed, bloods tested and an on call spinal doctor consulted in under four hours. Brilliant.
Visited Accident and emergency services on May 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 28 May 2024
Dear Jodie, Thank you for giving feedback from your daughter’s recent visit to our children’s A&E department. We are pleased to hear that you were happy with the level of care that your daughter received that day and are pleased to hear that she got the tests and review that she needed at the time. Please be assured I will pass these compliments on to the staff who cared for your daughter. Kind Regards, Janice Morgan- Children and Young Person’s Emergency Department Matron.
-
Review titled My visit to ENT
Rated 5 stars out of 5
by Anonymous - Posted on 07 June 2024
Visited the dressing clinic greeted with a friendly pleasant smile a Always give me good advice Very caring
Visited Ear, Nose & Throat on April 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 11 June 2024
Dear patient, Thank you for sharing your patient experience with us. We will pass these compliments over to the ENT department now so that it may be shared with the ENT team. Kind regards, Kelly – patient experience officer.
-
Review titled Excellent Staff
Rated 3 stars out of 5
by Anonymous - Posted on 21 April 2024
After being sent to A and E by Community Matron via ambulance I was kept on a trolley in corridors and eventually had bloods taken and a brain scan All hospital staff were caring and thoughtful despite the conditions they were working. The hospital is not suitable for the number of patients requiring support resulting in long waits This meant ambulance staff could not return to their jobs. All nursing and medical staff tried their best but there were too few of them.
Visited Accident and emergency services on April 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 24 April 2024
Dear patient, Thank you for sharing your recent experience of our hospitals. We understand that waiting for long periods of time can be frustrating but please be assured your health and safety remain our top priority. I will pass your concerns on to the matron of the department now so that it can be shared with the right members of staff and ensure that this valuable feedback is heard. We are pleased to hear that despite being so very busy you found all staff to be caring and thoughtful and got the tests and treatment that you needed. Kind regards, Kelly – Patient experience officer.
-
Review titled Caring Staff.
Rated 5 stars out of 5
by Charles Gregory Blake - Posted on 15 April 2024
Our 91yrs Auntie, was rushed to qmc by 999Ambulance, after falling down the stairs. Her injury was to the back of her head, with major injuries. She was taken into the Trauma ward, unconscious. She had to have stitches to the wound. Her condition was very poor. Auntie, was put on oxygen to help with her breathing. After treatment, she was taken to tocu/ A43ward. She was placed in a side room, where she stayed unconcious, still with the help of the oxygen machine. She died four days later. She was given painkillers, for her condition and made to feel comfortable. Nothing else could be done for her. The staff who took care of her, were wonderful. They looked after her with affection and proffesionalism, until the end of her life. The End of Life room was wonderful for her and us, the family. We could visit her at any time, day or night. Hot/cold drinks/ snacks/fruit/food was made available to us, on our visits with our much loved Auntie. A massive thank you to all the staff, for everything that you did.
Visited Accident and emergency services on April 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 16 April 2024
Dear Charles Firstly may we offer our deepest sympathies for your loss we are so sorry to hear of your Aunties fall. I am pleased to hear that the care she needed at the end of her life was so professional and compassionate, this shows how our staff go above and beyond for their patients and is high praise indeed. I will send this feedback on to the matron of the department so that it can be shared with the team on A43. Kindest regards at this very difficult time. Kelly – patient experience officer.
-
Review titled Acute Medical Rapid Assessment ward at Queens Medical Centre
Rated 1 star out of 5
by Vicki - Posted on 17 April 2024
Arrived at Amra at 9am, left at 8pm. In the intervening time, saw doctors and had tests between 9 and around 2pm. There then followed 6 hours of waiting to be discharged (without a prescription- that would have taken even longer). The doctors changed shifts at 4pm, and did no handover at all for my dad. When a consultant came to see us at 8pm, we had to brief him. Cannot believe we waited so long and don’t understand why the original doctors didn’t finish their work and discharge my dad at 4pm. Between 4pm and 8pm, the nurses did observations, handover and huge amount of chasing of the doctors - all of it time that would have been saved if the original doctors had started the discharge before leaving shift. A huge waste of time, and back tomorrow to pick up the prescription, as couldn’t face waiting longer today. There are not enough doctors on a ward that is mainly General practice referrals. Surely in a ward where general practice don’t know the answers, there should be a lot of doctors and consultants? This ward is mainly staffed by nurses with a handful of doctors - so how can that lead to rapid assessment?. I heard one nurse tell a patient ‘ I tell everyone to expect to spend at least 6 hours here’. If patients were processed quicker, less nurses would be needed to keep doing their observations, and fielding the constant demands from patients and relatives (myself included) asking where is the doctor, and when can I go home? This department needs someone to manage the doctors, have them complete their work, and spend time with the patients to get them out of the door quicker it is basic process management and ownership that is needed to avoid wasted time and associated expense. Treating patients quicker and having consistency of doctor between asking for tests to discharge would also improve patient outcomes. As I said to the doctor finally discharging us, when he asked me why the other doctor had paused certain tablets ‘I am not a doctor’. What I do know is a poor process when I see one and a staff mix (doctor vs nurse ratio) that isn’t set up for successful outcomes or efficiency. As we left the hospital, we walked through A&E which was packed out, and with ambulance drivers queuing with patients. Not right that my dad was in a bed in Amra desperate to leave, whilst others were needing it. One final point, why, why do both ambulance staff wait with the patient? Surely one could wait with 2 patients, leaving 3 others to go back on the road?
Visited Don't know on April 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 18 April 2024
Dear Vicki Thank you for sharing feedback regarding your father’s recent experience on AMRA at QMC. As a unit we always strive to ensure that patients have a positive experience whilst in our care and we understand that longs waits can lead to frustrations particularly when patients/relatives feel that we are not providing an efficient service due to lack of communication regarding patient care and management. As the Ward Manager I am sorry to hear that you felt the discharge process to be lacking. Patient/relative feedback is valued within our service as it aids with looking at service improvement and learning from concerns raised and focusing on improved outcomes for patient care within the unit. As a service we are focusing on service improvement within the unit to provide an enhanced patient experience and improved patient outcomes in particular the flow in and out of the unit to support improved discharge times. As part of the service improvement plans we encourage feedback from relatives/patients and look for patients/relatives to contribute and be part of our focus groups as a patient representative. Based on your recent experience within our unit if you would like to become a patient representative we can provide you with all the necessary information for you to sign up to undertake this role. I would like to take this opportunity to thank you for taking the time to identify and raise the concerns you experienced in order for us as a team to learn and improve our service. If you would like to discuss these points further and have a full written response please contact the pals service at PALS@nuh.nhs.uk and they will raise this concern for you with the department. Kind regards, Michelle – AMRA Ward manager
Information supplied by Nottingham University Hospitals NHS Trust