Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Derby Road, Nottingham, Nottinghamshire, NG7 2UHContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Wonderful service
Rated 5 stars out of 5
by Kevin langford - Posted on 13 June 2023
I came in to have c5/c6 operation on monday 6th june 2023.all i can say is every single person from the porters to the surgeon were absolutly fabulous.the care skill and dedication by all at this hospital could not be matched anywhere else in the uk.nothing was to much for anyone and all these people deserve so much more so from the bottom of my heart i will be forever grateful for you all contributing to make me better again.thank you all so very very much
Visited Neurosurgery on June 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 22 June 2023
Hi Kevin, Thank you for sharing your amazing review and personal experience of our neurosurgery department, we are so pleased to hear that your surgery went well and that you felt so well cared for by the teams involved. I will forward your thank you and this feedback to the ward/department Manager’s and they will share this with their teams, May we take this opportunity to wish you a speedy recovery. Kind regards, Kelly Morley – Patient experience officer.
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Review titled Felt abandoned
Rated 3 stars out of 5
by Millie Ridgway - Posted on 08 July 2023
Such a shame to write this as I had a good start and it just went downhill, I came in with my daughter(1 day old) and she had surgery the same night we arrived and they were excellent with her, couldn’t knock them. Her recovery was going so well after and she got moved upstairs to the children ward which was meant to be a step closer to bringing her home after we spent 2 weeks being in neonatal with her. However it wasn’t, we was told no plan for a discharge date after being here for 3 weeks , the doctors forgot about her for a whole day when they was meant to do a flush on her which was meant to be done twice a day and they didn’t show up once to see her , the nurses agreed that she is fine to go home ,however we just needed consent from the surgeon to let her go ,he hadn’t been to see her once since the surgery and wasn’t prioritising her at all. We felt so abandoned and not cared about. He definitely didn’t rush to get her home. We spent days and days sitting here with no progress at all and am currently still here.
Visited Children's & Adolescent Services on June 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 11 July 2023
Hi Millie, Thank you for your feedback I am so sorry to hear that this has been your experience of our hospitals If you have not already done so, we would encourage you to ask to speak to the person in charge of the ward/Ward manager so that they can hear first-hand about your concerns but also, discuss a potential resolution with you. If you have already taken this action or if you would prefer that we make this contact on your behalf, we can do this for you please contact us at qmcpet@nuh.nhs.uk to provide us with more information. Kind regards Kelly Morley - Patient experience and engagement officer
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Review titled Overwhelming staff
Rated 5 stars out of 5
by David Richmond - Posted on 09 June 2023
My visit to the department started with an anxious feeling wondering how long I would be there.Right from the start I was treated with courtesy and great attitude. Every member I dealt with from Blood tests,ECG's,X Ray,Doctor consultation,down to reception staff,were above and beyond helpful. Take a bow. I was deeply thankful and appreciative.
Visited Accident and emergency services on June 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 26 June 2023
Thank you David for this excellent feedback. We are very pleased that you received such good care, courtesy and professionalism from everyone you encountered – this is the experience we want every patient to have. We’ve shared your kind words with the department so they can know how much they were appreciated by you. Kind regards Andrew Steggles Patient Experience Officer, Nottingham University Hospitals
Provided by Care opinion
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Review titled So poor it was downright inhumane
Rated 1 star out of 5
by Judith Wrigley - Posted on 02 July 2023
My GP sent me to A&E for a scan having diagnosed a kidney stone. No one at A&E would even look at the letter she sent me with, so examinations and tests were repeated after hours of waiting. I was there for 9 hours with no pain relief - there is a sign telling patients to ask for it, but good luck actually managing that, and when you finally do, they won't give you pain relief anyway, because they haven't got your notes. There is a water fountain, with teeny cups, so I got very dehydrated in that painful, desperately uncomfortable 9 hours. The next day my GP suggested that I was so dehydrated I should go back to A&E for a saline drip. I refused to go back. To quote Fawlty Towers, I have seen better organised things running round farmyards with their heads cut off. I know there are staff shortages, but this is massively compounded by a level of organisation that any primary school teacher could improve upon. The whole experience was a disgrace.
Visited Accident and emergency services on June 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 07 August 2023
Hi Judith, Thank you for taking the time to leave us feedback, I’m so very sorry to hear that this was your experience of our services. This is not something we want to happen to any patient. We will share this feedback with the department so that it can be used as a learning opportunity. Please feel free to get in touch with us at qmcpet@nuh.nhs.uk if you would like to give us any more information. Patient experience and engagement team Nottingham university hospitals.
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Review titled Thank you!
Rated 3 stars out of 5
by Kathy Gibbs - Posted on 16 June 2023
Thank you so much for your help. Last Thursday a young lady that we know was a patient in your hospital. Her op had to be abandoned. So we sent a smiley card in the post thinking that she would be staying in hospital for a while. Well you came up trumps! She was back home on the Saturday afternoon. She has received the card today at her home address. Thank you for posting it on. It could just have been disposed of, but someone took the time to get it to our young friend. This is beyong expectations!
Visited Don't know on June 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 19 June 2023
Hi Kathy, I’m so pleased to hear that your friend received their card from you. On behalf of the trust I would like to say you are most welcome and I am really glad it got there safely. Thank you for taking the time to feedback to us and to leave this review. Kind regards Kelly Morley patient experience and engagement officer
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Review titled Fantastic walk in service
Rated 5 stars out of 5
by Anonymous - Posted on 29 June 2023
I attended eye casualty this morning as my eye sight was blurry.What a fantastic , caring , efficient ,walk in ! Service. I was given good advice on the phone to come in for 9am when the doctors arrived.I was seen by several lovely professionals and given a state of the art scan of my eye .After a very in-depth and thorough examination of my eye and health questions it was a relief to be told my eyes were just a bit dry and to get some drops. Altogether with the medilink I was there and back in 4 hours. A few people were moaning about the wait, probably just worried. I feel very lucky and grateful for the care I recieved.Thank you !
Visited Ophthalmology on June 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 05 July 2023
Dear patient Thank you so much for sharing your experience of our eye casualty department. We are pleased to hear that you were seen in a timely manner and that you had a thorough examination of your eyes to give you reassurance. We will pass this compliment on to the Ward manager so that this can be shared within the team. Kind regards Kelly Morley - Patient experience and engagement
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Review titled Excellent a x e team
Rated 5 stars out of 5
by Angie - Posted on 18 June 2023
I had a allergic reaction , to some insects was advised to go ax e by pharmacy was dreading walking in to long wait was greeted by 3 lovely staff within 10 min I was called in assessment, would was really nice x friendly then was ask wait back into waiting room 20 minutes later was seen by wonderful nurse couldn’t be more caring thank you all I was lucky in X out in 90 minutes with my prescription how lucky are we nottingham be grateful no matter how long it takes to be treated there doing there absolutely best to care for us
Visited Accident and emergency services on June 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 07 July 2023
Thank you for leaving such fantastic feedback about our A&E department. I’m pleased to hear that despite being worried about attending you found your experience to be a positive one. I will pass this great feedback on to the matrons and they will be able to share this compliment with the staff who helped to look after you. Kind regards, Kelly Morley - Patient experience and engagement team at NUH
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Review titled Disappointing experience
Rated 2 stars out of 5
by Anonymous - Posted on 16 June 2023
I cannot fault the surgeons or surgery side of my time at Queens Medical centre, but no bed available put my morning surgery to last of the day, they mislaid my bag and clothes because of the bed delay and took till the next afternoon to find them, the food was awful, some of the nurses were a bit offhand, overall I hated my experience here especially after being told this was one of the best hospitals but it did not live upto expectations.
Visited Gynaecology on June 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 19 June 2023
Dear Patient I am so sorry to hear that this was your experience of our services. This is not how we would want you to feel at all. I was really glad to hear that your surgery went well and that the surgical team did so well with your care. We would urge you to contact PALS@nuh.nhs.uk as soon as you are able to share your experience further, this way we can look into the matter and contact the correct departments on your behalf. We would love the chance to talk to you about your experience in our hospitals further. Kind regards Kelly Morley- Patient experience and engagement officer.
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Review titled Thank you
Rated 5 stars out of 5
by Kath Strickland - Posted on 20 August 2023
Whilst on a short visit to my daughter in Nottingham, I fell and fractured my hip. The treatment, I received during my five and a half week stay was amazing. I was very apprehensive about the operation , but the surgeon and anaethetist inspired complete confidence. The care I received afterwards was superb - I have other health problems, and the way the doctors consulted with other departments was an example of complete care. the codes are amazing. The food was excellent and nothing was too much trouble trouble for the staff. Coming home to my local hospital was a bit of a come down and if, I had to have an accident, I was very lucky to be taken to Queens Medical Centre Thank you all.
Visited Orthopaedics on June 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 22 August 2023
Dear Kath, Thank you so much for sharing your experience with us. I’m so pleased to hear that our hospitals exceeded your expectations and I will be sure to pass this feedback on to the teams you have mentioned. We wish you a speedy recovery. Kind regards, Kelly Morley – Patient experience and engagement officer
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Review titled Amazing staff!
Rated 5 stars out of 5
by Rachel - Posted on 20 August 2023
I just wanted to say a huge thank you to all the staff that I came into contact with after recently breaking my wrist. Everyone in A&E was super lovely, kind and caring. I then had amazing aftercare at the Fracture Clinic/Treatment centre! All of the staff I came into contact with went above and beyond. I loved that the guys in Plaster room always had a smile on their face too! Also a huge thank you to the lady (plaster room) who was working one Saturday morning when I phoned up due to an issue with my cast. She was absolutely lovely on the phone and after an initial conversation told me come in so they could check everything was okay. She was so friendly and took my concerns seriously and I left feeling reassured and not in pain. Amazing that we have such a brilliant NHS with such fantastic staff. Thank you, thank you, thank you!
Visited Accident and emergency services on June 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 30 August 2023
Thank you for sharing your experience of our fracture clinic after your wrist break recently. We are so pleased to hear that you got the care you needed at the time and that the aftercare at the fracture clinic service was also of a high standard. I will pass your excellent feedback onto the fracture clinic team manager now so that it can be shared with the teams that looked after you. Best wishes for a quick recovery. Kind regards, Kelly - Patient experience and engagement officer
Provided by Care opinion
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