Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Derby Road, Nottingham, Nottinghamshire, NG7 2UHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus.
Reviews
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Review titled Outstanding Care
Rated 5 stars out of 5
by David - Posted on 17 July 2023
Would just like to extend my thanks on behalf of my Sister and the rest of the family, for the outstanding care that my Mum received from everyone who tendered to her in Bed 6 for the past week. Having been admitted via King's Mill last Saturday evening, she was looked after in a professional and caring manner throughout. Sadly dispite the best efforts of all concerned we lost her a short time at 11pm Sunday evening.
Visited Intensive Care on July 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 07 August 2023
Hello David, Thank you for taking the time to leave us feedback on your experience of our hospitals. If you would like us to pass this compliment on to the specific ward that cared for your mother please email us at QMCPET@nuh.nhs.uk to give us the details confidentially and we will send this directly to them. May we offer our deepest sympathies for your loss, our thoughts are with you at this difficult time. Kelly Morley - patient experience officer.
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Review titled Brillant A&E doctor
Rated 5 stars out of 5
by Anonymous - Posted on 10 July 2023
I have visited quite a few times with chest pains and breathlessness! There is a chance it may not be resolved yet but the doctor I saw on 10/7/2023 was by far the most helpful and best I have seen. I have attended previously with receiving no tests at all. Today I could tell the doctor has some sense of sympathy as explained to me her job is to rule out anything sinister. (What I essentially came everytime). She sent me for an ECG, X Ray and a D-Dimer test explaining what they all showed and how the three of them have eliminated anything sinister. I fully appreciate the process and the tests she had chosen as I now know that it is nothing serious.
Visited Accident and emergency services on July 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 13 July 2023
Thank you for sharing your experience of our A&E department I will share this feedback with the Matron now so that this feedback can be shared with the team. If you would like to give us more information please contact us on qmcpet@nuh.nhs.uk Best wishes Kelly Morley – Patient experience and engagement.
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Review titled Dermatology
Rated 5 stars out of 5
by Anonymous - Posted on 05 July 2023
I went for a appointment at the the qmc treatment centre today very good service quick appointment didn't have to wait around for that long for the doctor to see me very professional people allways on hand to help you if you need to know the way around thanks you qmc for making my time at the hospital better 😊
Visited Don't know on July 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 07 July 2023
Thank you for providing us with feedback regarding your experience in our dermatology department it is great to see that you found the service both effective and professional. We appreciate all feedback and use this to improve all our services within the trust. I will pass this compliment on to the department manager now so that they can share this with the team in the department. Kind regards Kelly Morley – Patient experience and engagement
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Review titled A+e
Rated 1 star out of 5
by Paul Bye - Posted on 12 July 2023
Arrived at a+e to be welcomed with all on reception on there phones totally unpleasant team with all the unsatisfactory status of not knowing what to do with my arrival from mansfield hospital even though emails sent.
Visited Accident and emergency services on July 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 13 July 2023
Hi Paul I’m so sorry to hear that you experienced delays in our emergency department. Please note that all staff have handheld devices that may look like they are on their phones and I just wanted to reassure you that this is not the case. That being said I will pass this feedback on to the department matron as we want you to feel welcome and safe in our care and the staff that we encounter definitely add to the experience. Kind regards Patient experience and engagement
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Review titled To long wait
Rated 1 star out of 5
by Anonymous - Posted on 02 July 2023
Came in at 10.30pm to be seen at children's ED for my son, - for potential loss of hearing not been seen for over 4 hours- bearing in mind for 8 year old to be awake in early hours is quite restless and anxious more with hearing. Whilst here there was a little child in severe arm pain and crying and was still not seen in those 4 hours- his dad constantly asking to be seen. Surely doctors should prioritise the little kids, especially crying in pain. The wait time is atrocious.
Visited Accident and emergency services on July 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 07 July 2023
Thank you for sharing your experience of our children’s A&E department we understand how distressing it can be when waiting in the emergency department, particularly with a child who is acutely unwell. Please be assured we welcome all feedback so that we can look at services and improve them wherever we can. The emergency department can be unpredictable at times due to the severity of illnesses that present themselves and these have to be seen in priority of urgency. We would like to take this opportunity to thank you for your patience during this time and I truly hope that your son is feeling much better now. Nottingham University hospitals.
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Review titled Amazing care & treatment
Rated 5 stars out of 5
by Maisey Coulson - Posted on 04 July 2023
I went to the Treatment Centre Day Surgery today for a procedure and from start to finish i was so cared for, informed and looked after. I would especially like to say a hugeeee thank you to my nurse who settled my nerves throughout my time there, the lovely anaesthetist who was kind and reassuring when putting me to sleep, along with the lady who just talked to me to take my mind off it & finally the lady who sat with me in recovery who i was just speaking rubbish to, but humoured me nonetheless & wrapped me up in warm blankets. Everything was so well organised and i have nothing bad to say! Even to the point where a kind nurse gave me a freezing cold bottle of water as we had a long drive home. Just amazing! Huge thank you for everything and keeping me safe xx
Visited Don't know on July 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 11 July 2023
Hi Maisie Thank you for providing feedback on your personal experience within our day surgery unit I’m so pleased to hear that your procedure went well and that you were impressed by the level of care that you received. I will pass this compliment on to the Department now and ask them to share this with the team that helped to look after you May we take this opportunity to wish you a speedy recovery. Kind regards, Kelly Morley – Patient experience and engagement
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Review titled Outstanding A & E experiences
Rated 5 stars out of 5
by May Bevins - Posted on 02 August 2023
Unfortunately, I have had two visits, during July 2023. Each time the staff were very busy. They treated everyone with respect. Giving individuals their time. On both occasions the doctors, were able to give me an understanding of my heart problems. Which has enable move forward with tests. Thanks, to all concerned, their efforts are greatly appreciated I hope their terms & conditions are improved.
Visited Accident and emergency services on July 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 07 August 2023
Hello May, Thank you for leaving your review of our A&E department i’m pleased to hear that on both occasions you got the care that you needed in order to understand your condition more. We will pass this compliment on to the matron of the department now so that she can share this with her team. Kelly Morley - Patient experience and engagement officer.
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Review titled Excellent Service 5 Stars
Rated 5 stars out of 5
by E J Porter - Posted on 30 June 2023
Arrived by Ambulance. Very busy. Long queues of people on trolleys. When seen excellent standards of care. Everyone seemed very efficient and were all very pleasant people. Lots of tests with seemingly very quick results. Could not praise the whole organisation too highly. Very well done and I for one am grateful. Many Thanks. Special mention for the lady outside in the corridor. She seemed annoyed and grumpy mutterings under her breath! However as the hours went by it was obvious that she was exceptionally hard working organising everything. Clearly a motivated and invaluable employee. Well done.
Visited Accident and emergency services on June 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 17 July 2023
Thank you for your review of our Emergency department it is always nice to hear that despite the current pressures on the service you found your experience to be an efficient and organised one. I hope you are feeling much better now after getting the care that you needed. I will pass this compliment onto the Matron of ED now where she can share this with the teams involved in your care. Kind regards Kelly - The Patient experience and engagement team
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Review titled Wonderful care
Rated 5 stars out of 5
by Anonymous - Posted on 22 June 2023
I visited the A&E department with a head trama and the level of care I received was outstanding. The staff went above and beyond their duty, they were all so kind and thoughtful. I am so grateful.
Visited Accident and emergency services on June 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 26 June 2023
Thank you for providing feedback on your experience of our A&E department. I will pass you kind comments on to the matron of ED now so that they can share this with their teams. Kind regards, Kelly Morley – Patient experience and engagement officer.
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Review titled Excellent and Caring Service
Rated 5 stars out of 5
by Paula - Posted on 17 June 2023
On a doctors strike day the staff in emergency were amazing. Very thorough and all tests done on my father. He was admitted to bay 5, Ward b3 where again the staff were caring and attentive. The doctors excellent. Thank you for the excellent care
Visited Don't know on June 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 17 July 2023
Hello Paula, Thank you for leaving such great feedback with us. I am so pleased to hear that your father was seen so promptly in both ED and again on ward B3. I will pass this feedback on to both department matrons now so that it can be shared with the teams involved in your fathers care. Kind regards, Kelly Morley Patient experience officer.
Information supplied by Nottingham University Hospitals NHS Trust