Northwick Park Hospital
Watford Road, Harrow, Middlesex, HA1 3UJContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Timely and proper treatment
Rated 4 stars out of 5
by Gunjan Agarwal - Posted on 27 November 2023
My son had to be taken emergency stitches on his forehead under general anaesthetic and the whole team was so lovely and looked after my little boy
Visited Children's & Adolescent Services on October 2023
Review titled Northwick Park Hospital
Replied on 29 November 2023
Dear Service User, Thank you very much for leaving feedback following a visit to the Emergency Department. I am pleased to read that your son was well looked after and hope that he was not in too much pain. I have relayed your message to the team so that your kind words can be noted. Many thanks again and I hope that your son is recovering following the stitches Best wishes, Leanne Fernandes - Patient Experience and Engagement Lead
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Review titled Poor Service
Rated 1 star out of 5
by Anonymous - Posted on 31 October 2023
When I been to do the pre-assessment for vascular surgery, they told me to come to the hospital at 7:30am to Surgical assessment unit (Level ). They made me wait until 5pm and said surgery is cancelled. This is not the first time, vascular surgery team cancelled my surgery third time now. I was waiting for my surgery to be done without any food or drink for more than 20hrs. This is much of wasting my time and affecting my job, where I need to arrange someone to cover my shifts. I would say this is one of the worst surgery team I have ever seen and I’m disgusted by the way they carry out the system. The waiting room was also very cold.
Visited Vascular surgery on October 2023
Review titled Northwick Park Hospital
Replied on 03 November 2023
Dear Sir/Madam, Firstly, thank you for leaving your feedback and I am very sorry to hear of your circumstances and disappointing experience. As this platform is anonymous I do not have any patient data but have still looked into this. I have spoken directly with both the vascular and SAU departments who both want to apologise also. They have both wanted to give you some insight into things so I will detail below what they have mentioned: The vascular team were very sorry that the procedure had to be cancelled on numerous occasions. The team uses one theatre to operate on all patients however if there is an emergency case this will then take over and will be prioritised meaning procedures do get cancelled due to lack of capacity. This is something that the senior management team are aware of and will hopefully resolve such issues. In terms of the SAU team, they have apologised for the facilities issues you have mentioned. There is a radiator present but depending on location within SAU, it might not have been on as it is centrally operated by Estates.They will look to investigate the feasibility of Estates installing additional wall-mounter radiators, to help improve the Waiting Area patient environment. Apologies again for the inconvenience caused and I hope that you get rebooked soon. If you do wish to contact us with your details, you can contact PALS on LNWH-tr.PALS@nhs.net where the team can assist you. Best wishes, Leanne Fernandes - Patient Experience and engagement Lead
Provided by Care opinion
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Review titled Rapid Diagnostic Clinic
Rated 5 stars out of 5
by P JHUTI - Posted on 19 October 2023
I had an appointment 18/10/23 the experience was very good. excellent staff. I was very well looked after. They listened well and explained everything to me, it put my mind at rest. Thank you.
Visited Cancer Services on October 2023
Review titled Northwick Park Hospital
Replied on 23 October 2023
Dear Sir/Madam, Thank you for your feedback after attending our Rapid Diagnostic Clinic. I am glad to read that you had a positive experience and hope you are keeping well following the visit. I will pass your feedback onto the staff who helped you feel at ease. Many thanks again Best wishes Leanne Fernandes - Patient Experience and Engagement Lead
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Review titled Fantastic A&E service
Rated 5 stars out of 5
by Jaisukh Lakhani - Posted on 24 September 2023
I had severe chest, back and arm pain. I called my doctor but they were fully booked and refused to see me and was told to call 111 . I was advised to go to Northwick Park hospital by them. All the staff, and especially the Doctor and nurses on duty at 7pm on 20th Sept were absolutely fantastic carrying out all the tests efficiently and explaining what was going on at the same time. I was very impressed and am grateful to them. Fortunately it was not serious. It is heart-warming to know that there is care when required. I was dreading going to hospital with so much negative press about hospital but my view has changed for the better.
Visited Accident and emergency services on September 2023
Review titled Northwick Park Hospital
Replied on 26 September 2023
Dear Sir/Madam, Thank you for your review following your visit to our accident and emergency department at Northwick Park Hospital. I was pleased to read how well you were looked after from all the staff members and how they put you at ease and you were made to feel calm. It was relieving to read that the results were not serious. I know you haven’t mentioned any specific names but I will share this with the wider team so that your kind word do not go unnoticed. I hope you are feeling better now. Best wishes Leanne Fernandes - Patient Experience and Engagement Lead
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Review titled Bad experience in A&E department
by mitpatx23 - Posted on 25 August 2023
We booked an appointment for injury. They told us for waiting 3-4 hours Every hour we asked for our turn and everytime they told please wait . After 4 hour we asked again and then they told us that you are discharged and your treatment is done. I was shocked, how its possible? But then I asked other people who were waiting and they said they also got same answer. I asked about my concern and then they told me to book the appointment again and wait. Again I was shocked I already waited 4 hours and again I have to wait. Then manager came and sorted it out but after 1 hour. That's the service I got from NHS.
Visited August 2023
Provided by Care opinion
Review titled Northwick Park Hospital
Replied on 29 August 2023
Dear mitpatx23, Thank you for taking the time to leave your feedback regarding your recent visit to A&E at Northwick Park Hospital. I’m sorry to hear your frustration regarding waiting times. Waiting times are dependent on activity and acuity levels and often differ from what 111 shares. Patients are first triaged when seen at both A&E and UCC. This of course should have been communicated to you so apologies if this was not done. If you would like to look into this further please contact our PALS team who will be able to assist you. PALS phone number - 020 8869 5118, PALS email - LNWH-tr.PALS@nhs.net Thank you once again and I hope you are making a healthy recovery from your injury. Kind Regards, Emma Calnan – Patient Experience Officer
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Review titled Well done to A&E
Rated 5 stars out of 5
by Janet Lucitt Canavan - Posted on 08 August 2023
Thank you very much to the A&E professionals at Northwick Park yesterday who were so kind and helpful when a family member was ill.
Visited Accident and emergency services on August 2023
Review titled Northwick Park Hospital
Replied on 10 August 2023
Dear Sir/Madam, Many thanks for leaving yours and your relatives feedback following your recent visit to Northwick Park Hospital's A&E department. Your kind words will mean a lot to the staff within that department so I will make sure to share this with them. I hope that your family member is recovering well. Best wishes, Leanne Fernandes - Patient Experience and Engagement Lead
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Review titled My wife passed out so called 999
by Gratefull 2all - Posted on 13 September 2023
My wife passed out in bed and could not bring her round. Dialled 999 and ambulance arrived within 10 minutes, thought she had had stroke and rushed to A & E Northwick Park, Diagnosed not stroke and admitted to cardiology ward, while there heart stopped twice and rushed to theatre where pace maker was fitted. 24 hours later home and well. Would like to sincerely thank caring and efficient Ambulance crew and all staff in A&E and especially cardiology ward on 9th floor for their care professionalism and outstanding service. In our opinion in cases of emergency the NHS is unbeatable. Thank you all so much. Best wishes
Visited August 2023
Provided by Care opinion
Review titled Northwick Park Hospital
Replied on 14 September 2023
Dear Sir/ Madam, Thank you for your feedback regarding your recent visit to A&E and I believe Jenner Ward. Although this sounds like a very difficult time it's very pleasing to read how well your wife was looked after from beginning to end and that all of the staff that you came into contact with treated your wife with outstanding care. We will of course share your very kind words with the staff in the A&E department and Jenner ward who I am sure will be very heartened to hear that their good work has been recognised in such a way. unfortunately I am unable share your feedback with the ambulance crew as they do not work for our Trust. As we often have ambulances from multiple boroughs I am able to share a contact with you. If you do wish to share your feedback with them may I suggest finding what London Ambulance service you received and then you will be able to find the correct contact to share your kind words to online. Thank you once again for taking the time to share your experience with us. I hope your wife is in good health. Kind Regards, Emma Calnan - Patient Experience Officer
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Review titled The worst experience ever.
Rated 1 star out of 5
by Michael Stone - Posted on 18 August 2023
The NHS 111 emergency service staff i spoke to were amazing. They understood my problem and how to try and solve it and booked me in but unfortunately, the hospital staff couldn't seem to care. I was in so much pain and after explaining the situation, they just said, sorry but there's a queue. Well after waiting for 3 hours i just left. I realise queues exist but i was in such terrible pain and believe it could have been avoided. I'm now booked in to see my local doctor who should be able to help with the pain by booking me in to my local hospital thankfully! I explained at the time that i really didn't want to go the N.Prk. Hosp. but they persuaded me. Never again!
Visited Accident and emergency services on August 2023
Review titled Northwick Park Hospital
Replied on 21 August 2023
Dear Sir/Madam, Thank you for your feedback. I was sorry to read that you had a long wait whist in pain, that must understandably be frustrating. Unfortunately, as this platform is anonymous, I cannot gather any patient details about yourself to go any further. Please therefore, if you wish, you can contact our PALS department on LNWH-tr.PALS@nhs.net or 0208 869 5118 so they can look into things further on your behalf. I hope that you are feeling better in the meantime. Best wishes, Leanne Fernandes - Patient Experience and Engagement Lead
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Review titled Kind and professional and excellent approach
by jazzsf64 - Posted on 14 August 2023
Northwick park hospital / Surgical assessment unit Level 2, August 2023 I would like to say this way huge thank you to all staff for amazing atmospere and very friendly and professional excellent approach from all NHS workers here including all nurses and doctors . Thank you very much for the feeling that I am in great care . Wishing you all the best, and once more thank you .
Visited August 2023
Provided by Care opinion
Review titled Northwick Park Hospital
Replied on 14 August 2023
Dear jazzsf64, Thank you for taking the time to leave such positive feedback following your admission to the Surgical Assessment Unit at Northwick Park Hospital. I was happy to read that all members of staff enabled you to have a positive experience through the way they took care of you. I shall now share your feedback with the team Best Wishes Leanne Fernandes - Patient Experience and Engagement Lead
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Review titled Exceptional medical care
by Somyd99 - Posted on 12 July 2023
I hope this message finds you in good health and high spirits. I am writing to express my deepest gratitude for the outstanding care and support I received during my recent surgery at your esteemed hospital. I am incredibly thankful for the professionalism, expertise, and compassion demonstrated by the entire medical team throughout my journey. From the moment I arrived at the hospital, I was greeted with warmth and kindness. The registration and admission process was well-organized and efficient, and the staff members were courteous and attentive to my needs. Their reassuring demeanor helped alleviate any anxiety I had, and I felt genuinely cared for from the very beginning. Overall, I would rate my experience at your hospital a perfect 10 out of 10. The exceptional level of care, combined with the compassion and professionalism exhibited by every member of the staff, exceeded my expectations. I am truly grateful for the outstanding medical care and support I received during this challenging time. Once again, I extend my heartfelt gratitude to the entire medical team, including the surgeons, nurses, anesthesiologists, and support staff, for their dedication and commitment to providing exceptional care. Please convey my appreciation to all those involved in my surgery. Thank you for your unwavering commitment to excellence. I will highly recommend your hospital to friends, family, and anyone in need of exceptional medical care. With sincere thanks and warm regards
Visited July 2023
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Northwick Park Hospital has not yet replied.
Information supplied by London North West University Healthcare NHS Trust