Northampton General Hospital (Acute)
Cliftonville, Northampton, Northamptonshire, NN1 5BDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Northampton General Hospital (Acute).
Reviews
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Review titled A real display of human kindness
Rated 5 stars out of 5
by Anonymous - Posted on 04 December 2022
I recently spent the early hours of a busy Saturday night in the Fit Stop within A & E in Northampton General Hospital with a family member who had been admitted. From the first call from the department the staff were friendly, informative and reassuring. Being within the department I witnessed the best of human nature. Staff were kind, caring, non-judgemental and compassionate to absolutely everyone who came into their care. Watching and listening to them work was touching. Each and every one of them is an absolute credit to the hospital sand the NHS.
Visited Accident and emergency services on December 2022
Review titled Northampton General Hospital (Acute)
Replied on 13 December 2022
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that you had a positive experience in our Emergency Department and were pleased with your treatment and care from the staff looking after you. Your lovely comments will be passed on to all the staff involved. From all of Team NGH.
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Review titled Rude reception
Rated 2 stars out of 5
by Anonymous - Posted on 30 November 2022
This evening we went to AE to be virtually ignored by staff, one staff member finally acknowledged we was there. My partner had burnt his hand so just incase he needed anything I went with him. The lady that eventually noticed we was there then said that he needed to book himself at reception, we did say that 111 had booked us in a emergency department to be told that they cannot do this as they cannot get on our system. when we both then went to go to book in at reception the woman that never spoke once then shouted out through her window only he can go in, when I asked her to calm down as the way she spoke was totally unacceptable to which I did responde for her to calm down, the lady that initially spoke with us then said only the patient can go in. Firstly they both see us standing together at the window they should had said this then not when we both walked away. Some. People should not be be working in the public domain, and especially when working with patients with injuries. She sounded more like a prison officer very very rude.
Visited Accident and emergency services on November 2022
Review titled Northampton General Hospital (Acute)
Replied on 13 December 2022
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are very sorry to hear that you have not had a positive experience when visiting NGH and that you were spoken to with such poor attitude. If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438 and we will do our best to help. We strive for high standards of patient experience within NGH and are always looking at ways to improve. Best wishes from NGH
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Review titled Unhappy w/Constant Discharges of Elderly Patient
Rated 4 stars out of 5
by Zach - Posted on 08 May 2024
My grandma had several falls last year and arrived to NGH 3-4 Times, she was later discharged then fell then discharged then so on because her blood pressure was fine, admitted her to Cardiology and they've looked after her well but what im very disappointed about is she kept being discharged and I feel like something is missing with there investigating
Visited Don't know on November 2022
Review titled Northampton General Hospital (Acute)
Replied on 02 July 2024
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438 or email ngh-tr.PatientExperience@nhs.net and we will do our best to help. We strive for high standards of patient experience within NGH and are always looking at ways to improve. Best wishes from NGH
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Review titled Fantastic care
Rated 5 stars out of 5
by Alan Butler - Posted on 08 December 2022
I was admitted for day surgery in the orthopaedic theatre. The surgery went very well thanks to the expert care and attention of the whole team. Whilst waiting for surgery I was admitted to Compton Ward where I stayed overnight and was discharged the day after surgery. Again I couldn’t fault the staff on this ward. The care I received was outstanding - all the staff were attentive, caring and respectful. The only negative comment is how difficult I found it to leave this feedback! I think it’s so important to give positive feedback when it’s justified particularly at the present time when there’s so much negativity around the NHS. I am very grateful for the care I received so thank you everyone at the NHS.
Visited Orthopaedics on November 2022
Review titled Northampton General Hospital (Acute)
Replied on 13 December 2022
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that you had a positive experience both during surgery and in the ward, and were pleased with your treatment and care from the staff looking after you. Your comments will be passed on to all the staff involved in your treatment and care. From all of Team NGH.
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Review titled Awful Experience
Rated 1 star out of 5
by Anonymous - Posted on 08 November 2022
On Friday I attended the eye causality at NGH (but that’s a whole other story) in the following hours of Friday evening my condition worsened. I could no longer open my eyes and when I could pry them open slightly I could hardly see. 111 said I needed to attend A&E so I did just that. I was triaged quickly but then left sitting on a hard plastic chair in the waiting room for hours. I could not see and when asking the staff for assistance to consultations I was met with adversity. The whole team was uncaring, overworked and quite clearly stressed to their limits. I have a generalised anxiety disorder and the whole ordeal has caused me to feel traumatised and has triggered my problems with my mental health. The consultant who saw me seemed like she had no idea what she was doing and hadn’t a care in the world about my condition I had to request that she stopped interrupting me so that she could hear what my problem was. Reluctantly, she obliged. She kept coming back with half thought through solutions and it appeared as though she was blaming me for forgetting to bring one of the treatments for my eyes (I think I did well bringing 2 of the 3 considering I couldn’t see). Eventually they decided to flush my eyes with saline which was excruciating and consulted an on call eye doctor. Another consultant came and looked at my eye and said ‘no wonder they’re in pain they have an 8mm abrasion on their eye’ In the end all they did was give an anaesthetic that lasted 20 minutes, patched up my eye and told me to return to eye causality the next day. I hope I never in my life have to attend this A&E again. It is dirty, the staff have lost all love of their job and treat patients in a disgraceful manner. It is disappointing to see that this is the state of our NHS, I have never seen anything like it in my life.
Visited Accident and emergency services on November 2022
Review titled Northampton General Hospital (Acute)
Replied on 22 November 2022
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are very sorry to hear that you have not had a positive experience when visiting NGH. If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438 and we will do our best to help. We strive for high standards of patient experience within NGH and are always looking at ways to improve. Best wishes from NGH
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Review titled Very caring team
Rated 5 stars out of 5
by Stuart Samuel Bamford - Posted on 14 December 2022
I had to attend the day surgery unit / general surgery in area K at Northampton General Hospital and welcomed by the the receptionist. I was a bit anxious but the receptionist explained to me in a very caring and professional manner of how I will be assessed and a few small questions and tests etc that the team will carry out, this had now put myself much more at ease knowing a little more about the procedures. Once in a room the team continued to be very caring and explaining everything that I needed to know and would answer any questions that I might like to ask and this continued with every person of the team from the very first member taking my blood pressure to the Doctor who would be carrying out my operation. The operation went well and when waking in the recovery ward the recovery team also showed a very caring and professional manner of making sure I was comfortable and a lovely cup of tea made for me. Once it was time for me to be picked up (of which they contacted the person collecting me) the original receptionist was once again there to help me from the recovery department to where I would be picked up. All in all I cannot thank this whole team enough to the attention, kindness and support that they gave me....Thank you all.
Visited General Surgery on November 2022
Review titled Northampton General Hospital (Acute)
Replied on 26 April 2023
Good morning, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that you had a positive experience and were pleased with your treatment and care from the staff looking after you in the Day Surgery Unit. Your lovely comments will be passed on to all the staff involved in your treatment and care. From all of Team NGH.
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Review titled Terrible experience
Rated 1 star out of 5
by David - Posted on 25 April 2023
Tried calling cardiology waiting list office 3 times in 1 year because I needed a procedure was told by the consultant it was urgent and life threatening. Waiting list office told me not to keep calling they was very hostile towards me found this experience very stressful and didn’t help me at all. Later I was referred to Kettering cardiology department which was more understanding and helpful the whole experience with Northampton Cardiology department was absolutely awful get referred to Kettering cardiology department if you can Northampton general hospital you fail once more 🤭
Visited Cardiology on October 2022
Review titled Northampton General Hospital (Acute)
Replied on 26 April 2023
Good morning, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are very sorry to hear of the difficulty to be able to contact Cardiology. If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438 and we will do our best to help. We strive for high standards of patient experience within NGH and are always looking at ways to improve. Best wishes from NGH
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Review titled How has it got this bad?
Rated 1 star out of 5
by Anonymous - Posted on 12 October 2022
Had the unfortunate experience of having to be in A&E last night to support a vulnerable resident- what I saw defied belief, tragic, and sad that our A&E is operating as if we are in a third-world country. Harrassed, rude, uncaring, and desensitized staff who I am sure to wish they could be anywhere else. Filthy floors and walls, a menacing security guard who refused to help an elderly man in pain asking for help when he dropped something on the floor. Absolutely horrific, the person I was supporting said 'it feels like we are in a horror movie'.... summed it up perfectly.
Visited Accident and emergency services on October 2022
Review titled Northampton General Hospital (Acute)
Replied on 22 November 2022
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are very sorry to hear that you have not had a positive experience when visiting NGH. If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438 and we will do our best to help. We strive for high standards of patient experience within NGH and are always looking at ways to improve. Best wishes from NGH
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Review titled Amazing staff on Walter Tull Ward
by Amazing NHS - Posted on 06 October 2022
My mum has been in and out of hospital over the last year and this time she ended up being transferred to Walter Tull Ward. My daughter and I both visited at different times, and we both thought the staff were really caring and spent time to get to know Mum. The ward had a really lovely welcoming feeling when we arrived and we didn’t feel like we were too much trouble, reading in between the lines we have felt like this in the past when we have arrived on to a busy ward. Mum received really good care and we didn’t feel like she was being discharged early, quite the opposite in fact. I’m an ex-nurse, and my daughter is a nurse too, and we both really wanted to say thank you, as your standard of care was absolutely brilliant!!
Visited October 2022
Provided by Care opinion
Review titled Northampton General Hospital (Acute)
Replied on 06 October 2022
Good afternoon, Thank you very much for taking the time to leave feedback on your mother's experience on Walter Tull Ward. We are so pleased that your mum had a positive experience and received great care from the team involved in caring for her. We will pass on your kind comments to the staff involved in your mother's treatment and care. With very best wishes Team NGH
Provided by Care opinion
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Review titled Scary outrageous fear for life
Rated 1 star out of 5
by Anonymous - Posted on 16 October 2022
After a 6hr wait for ambulance after passing out in chronic pain sickness head pain extremely unwell paramedic just kept saying are you going to hospital or not we have sick patients waiting taken in could not walk husband helped me wobble to ambulance arrived asked to get in chair no beds pushed into fitstop section left 30 mins nurse strolls over come on I said I can't walk had passed out she put paperwork in my pocket walked of and said come on I staggered outside grabing what I could to stand up she said go through those doors to out of hours Dr was left alone confused man appeared took paperwork and details 10mins Dr called me took notes told him passed out vomitting passing black stools constipation he stood up shouted not acceptable I could have poss upper bled ingastro need urgent attention come with me he stormed of back to a@e I staggered after him falling everywhere reached a@e he was shouting at them this not acceptable I needed urgent attention nurse told me to go and sit down at this point I was so poorly I rang my husband to come and get me I was now at back of waiting list as nurse had signed me out help 1hr later triage was falling over chronic pain in head and stomach took notes go back in waiting room I asked for anti sick and pain relief have to wait for Dr by this point I was going home to die I felt no care concen or help Dr called me this ordeal started at 1am it's now 7.30am Dr was nice had tranie with him more questions more examined bloods taken he said no where for me to lay had to sit back I waiting room I was crying trying to vomit and chronic pain husband arrived went to toilet passed black stools and blood staggered back to my husband said ime going home nurse came over said I could not was to poorly please can I have some pain relief and anti sick I said she went to sort it came back said they coming I was lost alone sinkinginto darkness thought I was going to die in waiting room help no body came I went back to nurses please help just lost blood feel so poorly ime going home sit down you are next you can not go home to poorly how would they know they had not even seen me sat back down 30mins no one came got up told nurses going home to I'll to be here if I was during going home to do so they said I could not butileft feeling hurt failed let down by a system that is clearly not working care is not happening we all understand nhs is overwhelmed nut we do not choose to be seriously ill my Dr is now trying to pick up the pieces as I lay here on my bed scared alone and very poorly but will never return to that hospital for fear for my life this may seem dramatic to you but trust me it's so very real for me I know this may not get read or replied to but we are people with feelings we need help not ignoring thankyou to all the nhs staff that do care and the system fails them equally a very very poorly alone scared person
Visited Accident and emergency services on October 2022
Review titled Northampton General Hospital (Acute)
Replied on 22 November 2022
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are very sorry to hear that you have not had a positive experience when visiting NGH. If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438 and we will do our best to help. We strive for high standards of patient experience within NGH and are always looking at ways to improve. Best wishes from NGH
Information supplied by Northampton General Hospital NHS Trust