Northampton General Hospital (Acute)
Cliftonville, Northampton, Northamptonshire, NN1 5BDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Extremely Poor Organization
Rated 1 star out of 5
by Anonymous - Posted on 14 May 2024
After receiving the results from my appointment in August 2023, I received a letter that additional testing is required in 3-4 months (which is November/December 2024). My appointment was cancelled and re-booked numerous times (I have all the confirmations to provide), I called NGH (tel no 01604523930) and they promised that this would never cancelled again but it was cancelled (fact). I arrived there to clarify why this was cancelled and re-booked again and again. The answer was - "I cannot help you". My last appointment was rescheduled for Monday 13th May 2024, when I arrived, the reception staff just told me - "It was cancelled, I cannot help you and we cannot book you. Help you yourself " and I never received a confirmation letter that this was cancelled/rebooked. Today 14th May when I called NGH : (tel no 01604523930) they stated that would re-book me again, but couldn't guarantee that appointment would take place. It is unacceptable. Who will be responsible when I become blind (currently vision test delay is 6 months)? Who will provide money back for my time?
Visited Ophthalmology on August 2023
Review titled Northampton General Hospital (Acute)
Replied on 02 July 2024
Good afternoon, Thank you very much for taking the time to leave a review. Your input is most valued to us. We are very sorry to hear that you have not had a positive experience due to cancellations. If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438 or email ngh-tr.PatientExperience@nhs.net and we will do our best to help. We strive for high standards of patient experience within NGH and are always looking at ways to improve. Best wishes from NGH
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Review titled Poor communication and lack of empathy
Rated 2 stars out of 5
by Kat - Posted on 27 August 2023
My father called me and my Mother to collect him at around 12:00 as he had been told he could go. We arrived around 12:30 at the the hospital and the nurse said he needed to find the doctor and check medications. After around 2 hours he came back and said my father needed antibiotics and he was waiting for the doctor to write the up. Another hour later we were told the prescription was going to pharmacy and it would be a further hour. During this time we spent £5.50 on car parking which in the cost of living crisis is a lot of money. The nurse came back and passed on a message that my father didn’t need antibiotics which is what we 5 hours waiting for. We questioned this as my father had antibiotics the night before and the nurse just said I’m just passing on a message. My Mother said the the nurse we will probably see you again as this was my fathers 3 visit in the last week and the nurse responded you probably will and was not very supportive or reassuring.
Visited Gastrointestinal and Liver services on August 2023
Review titled Northampton General Hospital (Acute)
Replied on 11 October 2023
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are very sorry to hear that you have not had a positive experience when visiting NGH, having to wait so long & the lack of empathy when spoken to by staff. If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438 or email ngh-tr.PatientExperience@nhs.net and we will do our best to help. We strive for high standards of patient experience within NGH and are always looking at ways to improve. Best wishes from NGH
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Review titled Thank you so much for the New Service
Rated 5 stars out of 5
by J. Hawkins - Posted on 01 July 2023
I was delighted to see that there is a new MRI service at Danetre Hospital. Although I know the service has a limited menu of MRI's I needed an ankle MRI recently and was over the moon to be called for the Danetre service, which is only about 5 miles from me. I was able to avoid trailing 40 miles to Northampton, cluttering up the already cluttered NGH parking facilities and was much happier generally with the less stressful local service. The friendly and professional fellows I saw at Danetre were lovely and put me at ease. The whole process took about 40 minutes instead of the 3 hours+ that it would have taken for me to go to Northampton. I can't thank you enough for providing this excellent service at Danetre Hospital.
Visited Don't know on June 2023
Review titled Northampton General Hospital (Acute)
Replied on 14 July 2023
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that you had a positive experience with the MRI service at Danetre, and were pleased with your treatment and care from the staff looking after you. Your positive comments will be passed on to all the staff involved in your treatment and care. From all of Team NGH.
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Review titled 5***** treatment
Rated 5 stars out of 5
by Trevor Boswell - Posted on 01 July 2023
ENT Outpatients Department. I have just completed a procedure on my nose which required a small operation. I cannot thank you all enough for the care and professionalism shown to me. My journey started with an initial consultation at which I was informed what my problem was and what needed to be done, this made me feel relaxed and that you all cared how I went about it. Next step was a scan, appointment came quickly, and it was made so easy. Next visit I met my consultant, oh my goodness what a great gentleman, always with a smile and kind words, he recommended I have an MRI scan, again no complaints the appointment came quickly and the whole thing was carried out, to make you feel you were special. Next back to the consultant, an operation is required, and with the phrase “ I will sort that out for you” I think I was almost looking forward to it. The day of my operation, such great people, of course I was apprehensive but soon put at ease. the consultant called me in and explained what was going to happen. Down to the theatre, met the Anaesthetist, time for my anaesthetic, what more could you ask when you are about to have a general anaesthetic when the Anaesthetist has such a great sense of humour you actually go under laughing. Operation done, as I came round lovely people talking to me and looking after me. Just been back and now discharged and feeling great. Thank you all for the treatment I received I don’t believe I could have got better anywhere; you are all such brilliant, dedicated people. Thank you
Visited Ear, Nose & Throat on June 2023
Review titled Northampton General Hospital (Acute)
Replied on 14 July 2023
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that you had a positive experience in the ENT department and were pleased with your treatment and care from the staff looking after you. Your lovely comments will be passed on to all the staff involved in your treatment and care. From all of Team NGH.
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Review titled An appallingly run that wastes tax payer money
Rated 1 star out of 5
by Anonymous - Posted on 01 June 2023
We came to A&E due to intense sciatica pain. The highlight of this escapade occurred when we procured some instant pain relief (Morpheine). But as fate would have it, a slight oversight regarding the medical chart nearly led to a bonus, full dosage just 15 minutes of the first! Having spent a few delightful hours in the corridor, a rather flustered consultant emerged to declare that a discharge was pencilled in for later. A pain team, apparently, would materialise to prescribe before our departure. Time ticked by – no pain team in sight. The administrative personnel, in the midst of an intense thumb twiddling session, were unable to answer any queries. Their paperwork-centric approach lacked efficacy, and their lack of authorisation rendered them less than helpful. You end up abandoned and forgotten whilst occupying valuable space intended for those in genuine need. We were whisked away to a Ward, much to the bewilderment of the staff who awaited our arrival. They checked us in, although all that was required was a simple prescription. The ward nurse, resolute in the face of adversity, referred us to the pain team once more. Hindered by a lack of email responses, they were unable to provide an ETA, predicting a minimum waiting time of one day. Surely, the £500-£1000 daily expenditure for such unnecessary on-ward waiting warrants concern? The prevailing attitude of staff when queried that 'but the NHS is free,' leaves much to be desired, and one can't help but feel that it possibly stifles improvement-seeking behaviour. A fellow sat idly using his phone, ignoring a cacophony of 'someone needs help' alarms. He seemed more interested in his break schedule and his work ethic was, indeed, subpar. A remarkable mix of humour and tragedy abounded as frustrate ward patients jovially contemplated asking him to assist in certain… intimate wiping tasks. Food arrived cold – a veritable feast for the brave. Unable to withstand further lounging, I ventured to the outpatient pain clinic. A ten-month waiting period greeted me upon arrival. As a shortcut, it seems consultants send patients to the inpatient pain clinic for swift prescriptions – admirable intentions, of course, but certainly placing a significant and unnecessary strain on the NHS budget and occupying beds that could be better utilised. A trio of nurses kindly asked check-in questions, recording them on a photocopy before promptly forgetting about them for the cycle to begin anew. It seems the NHS doctors and nurses labor in vain, struggling to make headway amidst a maze of outdated, bureaucratic red tape. The current processes are undoubtedly costing thousands of unnecessary pounds per patient and leaving one longing for a more efficient system. Those managing this mess need a kicking - It's not fair on the NHS staff, the patient's, or the tax payer! A lady we spoke to wanted to check out today but couldn't because of a broken printer. Another £1k ward cost v.s a £100 fix to replace.
Visited Accident and emergency services on June 2023
Review titled Northampton General Hospital (Acute)
Replied on 14 July 2023
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are very sorry to hear that you have not had a positive experience when visiting NGH. If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438 or email ngh-tr.PatientExperience@nhs.net and we will do our best to help. We strive for high standards of patient experience within NGH and are always looking at ways to improve. Best wishes from NGH
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Review titled Amazing paramedics
Rated 4 stars out of 5
by Anonymous - Posted on 07 June 2023
Family member said they had been treated really well by paramedics on scene. When I joined them at the hospital, I was greated by a thoughtful, proactive and knowledgable student paramedic. Probably the most impressive medical professional I've met to date. Our case needed so reasonable adjustments to be made by the department and attending doctors. This was were 1 star dropped off the rating and extremely likely to recommend went down to likely recommend. This is an area that NGH needs to improve - accessibility and inclusion is very important for fair and accurate access to healthcare. There was also a delay with ambulance having to wait outside hospital but the diagnosistics and treatment I witnessed once inside a+e, and the now stable state of the family member, is testiment to the paramedic and a+e staff combination.
Visited Accident and emergency services on June 2023
Review titled Northampton General Hospital (Acute)
Replied on 14 July 2023
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that your family member was treated well & that you had a positive experience speaking to the paramedic and we will take on board your comments about accessibility and inclusion. Your positive comments will be passed on to all the staff involved in your treatment and care. From all of Team NGH.
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Review titled Let my child leave in pain
Rated 1 star out of 5
by Anonymous - Posted on 10 May 2023
Took my child to A&E in pain. He wasn't seen after waiting for hours. Was told to go straight to GP for bloods. Got to GP and was told there were no bookable appointments. We stood in the car park whilst he was crying in pain. We're home now and he's still crying in pain whilst I try to find a private Dr
Visited Accident and emergency services on May 2023
Review titled Northampton General Hospital (Acute)
Replied on 16 May 2023
Good afternoon, Thank you very much for taking the time to leave a review on your child's experience. We are very sorry to hear that your child did not have a positive experience when visiting the Paediatric Emergency Department at NGH and that you had been waiting so long whilst your child was in so much pain. This must have been very distressing for your child and yourself. If you would like to speak to someone about this please contact the Patient Experience Department on **01604 544054 or 544135** or email **ngh-tr.PatientExperience@nhs.net** and we will do our best to help. We will ensure your comments are passed on to the staff at the Paediatric Emergency Department. Best wishes from NGH
Provided by Care opinion
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Review titled The nightmare that is the car park
Rated 5 stars out of 5
by mason e edwards - Posted on 15 May 2023
This us without doubt one of the worst car parks I have ever used.,,- poorly signposted poorly laid out,.and with no.discernible traffic flow system. The directional signing is poor. Exit and entry signs not visible from.car level. It fails on every level Someone should spend a day there to.see how nightmarish it is.. visitors who.are anxious and worried.end up.even more so.after just a few minutes attempting to.find a parking spot. This should not happen
Visited Oncology - Clinical on May 2023
Review titled Northampton General Hospital (Acute)
Replied on 14 July 2023
Good afternoon, Thank you very much for taking the time to leave your thoughts on the car park. Your input is most valued to us. If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438 or email ngh-tr.PatientExperience@nhs.net and we will do our best to help. We strive for high standards of patient experience within NGH and are always looking at ways to improve. Best wishes from NGH
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Review titled Great staff let down by triage system
by matarwg75 - Posted on 31 March 2023
Referred to A&E by GP, I don't think the triage system in place works very well - before you can even say what's ailing you, you have to sit and wait, which for us was over 1 hour, to then tell someone what was wrong and be booked in after another 1 hour wait to have observations, which consisted of a BP check, then allowed in main A&E to sit and wait another 4 hours. Felt sorry for the security guard who was trying to sort everyone out in order of arrival but it felt like a free for all basically, after waiting so long some patients were in the wrong area and were diverted somewhere else. Given that my ailment was possible heart attack, waiting 4 hours to even get to the main A&E wasn't the best plan, in my opinion. Having the main receptionist initially ask you what you were there for would have cut out waiting to be seen and then referred to Springfield or minors or wherever . 111 patients were becoming irate as they were told a time to attend and then told to get in the queue with the rest of us so their expectations were not being met - in my view, 111 staff should not be telling them their appointment is a certain time, as this just annoyed them even more and the poor security guard was taking the brunt of it all. Staff are doing an amazing job, it's the system that's not working, too many processes to go through before you are even seen.
Visited March 2023
Provided by Care opinion
Review titled Northampton General Hospital (Acute)
Replied on 26 April 2023
Good morning, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are very sorry to hear that you were waiting so long to see someone. If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438 and we will do our best to help. We strive for high standards of patient experience within NGH and are always looking at ways to improve. Best wishes from NGH
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Review titled Great care and treatment
Rated 4 stars out of 5
by Anonymous - Posted on 16 March 2023
I’ve had a hip replacement. Today and whilst I’ve been here the nurses & doctors have been very good. At looking after me on the ward. The consultant I’ve had has been amazing and the surgeons have also been really good trying to keep me calm before my surgery. So thank you.
Visited Orthopaedics on March 2023
Review titled Northampton General Hospital (Acute)
Replied on 26 April 2023
Good morning, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that you had a positive experience and were pleased with your treatment and care from the staff looking after you. Your positive comments will be passed on to all the staff involved in your treatment and care. From all of Team NGH.
Information supplied by Northampton General Hospital NHS Trust