Northampton General Hospital (Acute)
Cliftonville, Northampton, Northamptonshire, NN1 5BDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Northampton General Hospital (Acute).
Reviews
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Review titled Effective and thoughtful care
Rated 5 stars out of 5
by Anonymous - Posted on 26 September 2022
Our child was admitted to Paddington Ward via A&E and the Paediatric Assessment Unit. All of the Doctors we saw were helpful and explained things clearly. The nurses on the Ward were lovely and patient with us and our child and went the extra mile to keep her happy whilst doing their job. Overall the service was really good.
Visited Children's & Adolescent Services on September 2022
Review titled Northampton General Hospital (Acute)
Replied on 22 November 2022
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that you had a positive experience in both Paddington Ward & Paediatric Assessment Unit, and were pleased with the treatment and care from the staff looking after your child. Your positive comments will be passed on to all the staff involved in your treatment and care. From all of Team NGH.
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Review titled Shocking Experience
Rated 1 star out of 5
by Anonymous - Posted on 14 September 2022
I brought my 77 year old mother to a&e as she was experiencing extreme confusion. She we waited a total of 10.5 hours on a hard chair without once going into a cubicle where she could lie down. She had bloods taken in a corridor and had to walk to x-ray despite being unsteady on her feet because there were no wheelchairs. There were also bowls of vomit left in the main waiting room for most of the day before being cleaned up. A truly shocking and disappointing day. The only light at the end of the tunnel were the mental health team who we finally got to see at 10pm.
Visited Accident and emergency services on September 2022
Review titled Northampton General Hospital (Acute)
Replied on 22 November 2022
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are very sorry to hear that you have not had a positive experience when visiting NGH and that you have been waiting so long to see someone. If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438 and we will do our best to help. We strive for high standards of patient experience within NGH and are always looking at ways to improve. Best wishes from NGH
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Review titled Caring and kind
Rated 3 stars out of 5
by Daughter - Posted on 05 September 2022
My elderly frail father was taken to A & E Friday night 2 September 2022, following a fall at his nursing home. He could not move and was in excruciating pain in his hip. The nurse looking after him was very kind and efficient and the other chap who was with the nurse was also very good with my father especially as he’s deaf and has communication problems. The nurse kept us informed of what was going even though he was extremely busy. Just wanted to say thank you
Visited Accident and emergency services on September 2022
Review titled Northampton General Hospital (Acute)
Replied on 21 September 2022
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that your father had a positive experience in our A&E department and were pleased with the treatment and care from the staff looking after him. Your positive comments will be passed on to all the staff involved in his treatment and care. From all of Team NGH.
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Review titled Excellent department
Rated 5 stars out of 5
by SUE L - Posted on 04 September 2022
Naturally I was very nervous attending an appointment for a colonoscopy and endoscopy, the care I received was outstanding, I couldn't fault the professional reassuring manner in which I was treated. The fact that the reports are given to you and explained at the end of the procedure is amazing, previously there has always been an anxious wait for results. Thank you to all the staff. Presently there are some many complaints against the NHS I feel it is important to give credit where it is due.
Visited Colorectal cancer services on September 2022
Review titled Northampton General Hospital (Acute)
Replied on 21 September 2022
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that you had a positive experience during your appointments and were pleased with your treatment and care from the staff looking after you. Your lovely comments will be passed on to all the colonoscopy & endoscopy teams. From all of Team NGH.
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Review titled Unnecessary Suffering
Rated 1 star out of 5
by BurnVictim - Posted on 20 September 2022
Girlfriend and I entered before midnight, with her in agony and tears of pain from some horrible burns. We were left sitting in the waiting room with no support for 2 hours before even seeing a triage. It took 3 or 4 visits to the desk pleading with them to even get any pain meds. After watching drunk people with minor sprains arrive after us and get seen before us it was clear that we weren't a priority. The time ticked on and it eventually crossed the threshold from night to morning. More pleading for pain meds fell on deaf ears and I was made to feel like a nuisance. No cold packs were offered, even though they were aware it was a serious burn. Halfway through our wait, we heard a voiceover with nurses/receptionists giggling and making silly noises over the system. To say it didn't particularly suit the mood would be an understatement. At about 5.30am, after being told for hours that they were very busy and were doing all they can, we watched as a nurse clutching a solitary piece of paper ambled out into the waiting room, shuffled over towards where we were sitting with the urgency of a brain-dead tortoise. With this kind of build up we were expecting some good news. "Name?" the nurse asked. My girlfriend answered and the nurse checked this against her now crumpled of paper. Saying nothing, she turned around and did her shuffle back through the door. I started laughing out of sheer bewilderment as to what I was bearing witness to. The laughter turned to anger as I saw her return with a blood pressure monitor. Her trademark shuffle once again carried her towards us with blood pressure monitor in tow. This was the the penultimate straw for us, as we expressed our annoyance at the fact they had already taken blood pressure, denied or ignored all our other requests for cold packs or pain relief and had essentially for lack of a better word been fobbing us off for the last 5/6 hours. I pleaded with this woman. I wasn't angry, I wasn't aggressive, I wasn't nasty in any way. I pleaded with her, as an NHS employee, someone who should have a duty of care, to go find out how much longer we would have to wait for a doctor to clean, assess and dress the blistered and peeling burns. She listened to me beg her for 3 or 4 minutes, only offering one, maybe two word responses - "Okay" or "We busy". I asked her to please ask a colleague how much longer it would be, "Okay" she mumbles. We watch her grab the blood pressure monitor, slowly turn around and shuffle towards the door, before stopping and deciding that she would actually ignore the pleas of two exhausted, desperate people in pain and converse with the security guard instead. Watching this, my girlfriend burst into tears once again and ran for the exit. I followed, but not before leaving both nurse and security guard with some very choice words. No doubt those words rolled over them like water off a ducks back, they couldn't have cared less. Northampton A&E feels like a third world country facility.
Visited Accident and emergency services on September 2022
Review titled Northampton General Hospital (Acute)
Replied on 22 November 2022
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are very sorry to hear that you have not had a positive experience when visiting NGH and that you have been waiting so long for your partner to be seen & be cared for. If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438 and we will do our best to help. We strive for high standards of patient experience within NGH and are always looking at ways to improve. Best wishes from NGH
Information supplied by Northampton General Hospital NHS Trust