North Middlesex University Hospital
Sterling Way, London, N18 1QXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Exceptional in All Respects
Rated 5 stars out of 5
by Andy - Posted on 28 January 2023
My Aunt was brought in after another fall but this time she had fractured her vertebrae and hip. The ambulance service were amazing and the A&E staff at North Middlesex exceptional. Unfortunately she later died while still in A&E but all the staff, doctors and consultants treated her and us with unbelievable care and compassion even though they were busy. The nurses and doctors kept us informed of her condition and prognosis, and all ensured that her last hours were comfortable and surrounded by caring people. I would like to thank all the front line staff and those behind the scenes that ensured her last hours were extremely comfortable. Thank you.
Visited Accident and emergency services on January 2023
Review titled North Middlesex University Hospital
Replied on 19 July 2023
Thank you so much for your feedback. It is always a pleasure to hear positive experiences received at North Middlesex University Hospital. Your comments are very important to us for the purpose of learning and improvement of the service we provide. We work very hard to continuously provide high standards of care and are happy when these have been met. We will share your comments and gratitude to the clinical team at North Middlesex University Hospital who cared for your aunty, also to the London Ambulance Service displayed care and compassion and ensured she was comfortable during her journey to hospital. Thank you for your support.
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Review titled a & e department
Rated 5 stars out of 5
by kathleen jones - Posted on 14 January 2023
i came to a&e 14th jan 2023 with a broken bone in my leg and was in terrible pain I was first seen by triage and the man was fantastic and caring to me then I see the doctor and he also was fantastic and caring to me and diagnosed my symptoms after my xray I came away relieved and less stressed having seen both these people I would like to thank both these people who were extremely helpful to me as I was very stressed when I arrived love to both x x
Visited Accident and emergency services on January 2023
Review titled North Middlesex University Hospital
Replied on 19 July 2023
Thank you so much for your feedback. It is always a pleasure to hear positive experiences received at North Middlesex University Hospital. Your comments are very important to us for the purpose of learning and improvement of the service we provide. We work very hard to continuously provide high standards of care and are happy when these have been met. We will share your comments and gratitude to the clinical team at North Middlesex University Hospital who cared for your aunty, also to the London Ambulance Service displayed care and compassion and ensured she was comfortable during her journey to hospital. Thank you for your support.
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Review titled Faultless care
Rated 5 stars out of 5
by Anonymous - Posted on 24 April 2023
I had a miscarriage in December and couldn't fault the care I had from everyone - in A&E, the women's ambulatory day unit and surgery. Everyone was exceptionally kind and caring, particularly the people on the women's day unit who do an amazing, difficult job. I'm very grateful for the care I received and would recommend North Mid to anyone needing early pregnancy care.
Visited Obstetrics And Gynaecology on December 2022
Review titled North Middlesex University Hospital
Replied on 26 June 2023
Dear Service user, We thank you for your feedback. The WADU department are immensely grateful to receive such high compliments for our service. We will strive to keep up the commendable practice and make our department a great place to work. Teamwork is our dreamwork. We want to thank our service users who take their time to put their words in writing and encourage our staff despite being under emotional trauma. We will keep up our good work to improve the patients' experience, as a priority. Once again, thank you so much for your inspirational message to WADU staff. Beena Subba & WADU Team
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Review titled Terrible ward service
Rated 1 star out of 5
by Anonymous - Posted on 21 December 2022
My father was left unclean and rarely visited by a nurse, and when we finally did find one in the topaz ward, after numerous attempts , she was extremely unhelpful and kept us waiting
Visited Chronic Obstructive Pulmonary Disease on December 2022
Review titled North Middlesex University Hospital
Replied on 18 January 2023
Dear Anonymous, I am sorry to hear about the negative experience you have had during your father’s admission to Topaz ward at the North Middlesex hospital. It may be helpful to call our Patient Advice & Liaison Service (PALS) on 020 8887 3172, or email them at northmid.pals@nhs.net they can listen to your concerns and will be able to advise or direct you accordingly. Mary Butler Matron for Topaz ward, pearl ward and medical day Hospital.
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Review titled Good medical care, inpatient food service terrible
Rated 3 stars out of 5
by Anonymous - Posted on 17 November 2022
I’ve been in 2 days, on first day my lunch never appeared. The guy asking people what they wanted was extremely brusque, did not really care, basically shouted 3 menu items at me and was gone in 10 seconds. Second day I asked for toast: brown? it looked like someone had only held a lighted match underneath it it was so white. And no knife to put the butter on with. Next meal: I ordered Salmon. Was given omelette. Oh yes they said, we ran out of Salmon. Okay I said but did anyone ask if I actually like Omelette? Of course not. Careless Careless Careless and they don’t care at all. I know it’s not a huge deal and that there are many much more important things to worry about, but come on…. at least try to do it properly. Food is an important part of peoples recovery. Is it acceptable to leave patients un-nourished and hungry? I am hungry and Seriously considering ordering a pizza delivery.
Visited Don't know on November 2022
Review titled North Middlesex University Hospital
Replied on 18 November 2022
Dear Anonymous, Thank you for submitting a comment on the NHS choices page. Please could we ask for you to make contact with our Patient Advice and Liaison Service on 020 8887 3172 or email northmid.pals@nhs.net We would like to obtain your information so we can support you. Kind Regards, Kerri O'Brien
Information supplied by North Middlesex University Hospital NHS Trust