Norfolk and Norwich University Hospital
Colney Lane, Norwich, Norfolk, NR4 7UYContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Very poor service
Rated 2 stars out of 5
by James - Posted on 23 November 2022
There was quite a long wait time but that's understandable. What's not acceptable is that once I finally got to see the consultant he did half the tests then gave me eye drops which impaired my vision without warning me first (I had to drive home) and told me I needed to wait 20 minutes for a further eye exam. I was waiting for over an hour and it wasn't until I called him out that he realised I was still there. He had been calling through other patients clearly trying to catch up while I was waiting. This is obviously unacceptable. There was also a nurse who was walking around the waiting rooms calling various people. She was cursing and complaining under her breath the entire time. I noticed some people there were made visibly uncomfortable by her lack of professionalism. And when I did finally get my eyes examined he said they didn't know what was causing the problem and there's nothing they could do. So essentially the entire thing was a waste of time anyway.
Visited Ophthalmology on November 2022
Norfolk and Norwich University Hospital has not yet replied.
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Review titled CT scan
Rated 3 stars out of 5
by Anonymous - Posted on 30 December 2022
I had been referred to the urologist as I had visible blood in urine. I received a call and appointment for some tests quickly, but I have still no received the CT scan results which I had over 6 weeks ago. As I was told it was to check for Cancer, I have been anxiously waiting. It feels a long time to wait. It is 3 months ago since I had symptoms, so the long wait could effect the outcome and delay treatment if it is needed. Now there is a delay due to Christmas hols. I appreciate that everyone needs a break, but I am unsure why another urologist is not able to cover informing people of results.
Visited Urology on November 2022
Norfolk and Norwich University Hospital has not yet replied.
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Review titled Ended up in hospital on holiday having had a heart attack
Rated 5 stars out of 5
by Anonymous - Posted on 27 October 2022
The care was great the discharge was a joke took for ever and they knew we had to get back home after me having a so called heart attack and ending up in hospital. We cut the holiday short because of it. The discharge took for ever and we got home late because of it. If ever this happens again I’m not bothering getting any treatment at all. Discharge stuff could have been got ready the night before and just added the echo and blood test results in the following morning was totally disgusted in the discharge process. The food was disgusting was temped in ordering take always but having had a so called heart attack thought something would have been said. Ended up living on sandwiches from the Saturday till the tuesday on getting out. Was suggested to order take away but as i say was tempted but did not dare doing so.
Visited Cardiology on October 2022
Norfolk and Norwich University Hospital has not yet replied.
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Review titled Amazing staff
Rated 5 stars out of 5
by Anonymous - Posted on 23 October 2022
I had an operation on my stomach in the day surgery unit and I couldn't fault it one bit. The doctors and nurses were so amazing you can tell they really care about their patients. My results weren't great and the surgeon was so supportive in making me feel better about this. Nurses in the day centre are so friendly and made me feel so comfortable and I was sent home with all the medication I needed and without any questions. Best medical care I've ever received!
Visited Gynaecology on October 2022
Norfolk and Norwich University Hospital has not yet replied.
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Review titled Poor level of communication
Rated 1 star out of 5
by Anonymous - Posted on 14 December 2022
My mother was in this hospital for 9 weeks & the communication has been very lacking since day one. No telephones are answered, messages not passed on, nurses or consultants not keeping family informed of treatments
Visited Geriatric Medicine on October 2022
Norfolk and Norwich University Hospital has not yet replied.
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Review titled Care good drs nurse power trip
Rated 5 stars out of 5
by Anonymous - Posted on 27 June 2023
I turned up at A&E under my own means was assessed and went through to the main A&E where i had bloods + ECG there was a very long wait due to the amount of people getting seen was told I’d had a heart attack and was told that i had to be admitted because of it. Up there i had further bloods an injection of something and a bucket load of pills. Walked to AMU with a porter and was seen by a very nice nurse and doctor had more bloods and an ECG told that the troperin levels had risen and they wonted to do yet more tests was sent for a CT scan and then i waited and waited till the doctor came and said at gone 11pm that it was deffently a heart attack and i was going to have to be admitted for sure. So then i waited again and i saw one of the cardiology doctors that explained more than had been all day from anyone. A short while later i was taken to a bay where i was given a bed next to this lady that all i can describe as a nuisance she kept going on and on i wonted to try to get rest after the day I’d had anyway the following morning there was no way i could stand it any longer when they came to change the beds i said to the health care assistant it was either moving me heart attack or no heart attack there was no way i could spend another minute with this woman in the next bed to me. Anyway someone had come from somewhere to help with one of the other patients and the care assistant arranged for me to move to another bay. On the monday afternoon i was taken to the cardiac catheterisation lab where i was seen by these two lovely doctors. After having the dye injected they found that i had three blockages which came as no surprise what so ever my cholesterol levels you could put a rocket into space with. He asked if i wonted stenting or bypass surgery i opted for stents due to being near on 4 hours from home. All was good i was put in a single room after this and hooked up to a heart monitor for several hours where all was good this was taken away during the night. The next day i had a echo and more bloods all was good there i saw the doctor and the pharmacist and it was said that they would hurry the process up of me being able to get away to get home. This nurse that i believe was on some sort of power trip came and asked if i wont my medication now or to wait and till she had done her drug rounds on the ward. I said now please as we have around a 4 hour journey home. We cut the holiday short just in case. So she gave this chap his pills so he could go straight away that only lived a mile or two down the road and made me wait for over 2 hours by this time it was around 3.30pm we hit all the traffic of the parents picking the kids up from school and the workers coming out of work. As a result of this nurses actions I’m refusing any further treatment. The food and this hospital was disgusting they used a company called Serco that do the food in the prisons. Asked for salad and was told we don’t do salad the only fruit they did was canned.
Visited Cardiology on October 2022
Norfolk and Norwich University Hospital has not yet replied.
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Review titled Little dignity for female patient on male ward
Rated 4 stars out of 5
by Anonymous - Posted on 11 October 2022
Went in for a 3 hour procedure which required just an overnight stay. Everything went really well and all the staff were amazing apart from just one thing. I am an elderly but fit female. I was the only female on the ward so told to change into my hospital gown in the toilet. I was given paper knickers, obviously designed for a male and not big enough to go over my hips. When I pointed this out to the male nurse, his response was "go commando". I felt that I should have been treated with more dignity.
Visited Cardiology on October 2022
Norfolk and Norwich University Hospital has not yet replied.
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Review titled Be Aware for Outstanding Care!
Rated 5 stars out of 5
by Use my 'real' name - Posted on 05 February 2024
I was unlucky enough to have two consecutive, unrelated cancers. The first to be treated was a kidney cancer for which I had a partial nephrectomy in July 2022 and the second a sigmoid cancer for which I undertook a colectomy in late November of that year. Although there were 'glitches' in events leading up to both procedures, these occurred elsewhere. No excuse for the radiologist who wrote in their report that my bowel showed 'no stenosing mass' and only signs of 'diverticulitis' when a later colonoscopy showed Stage 3 cancer. So, I underwent the kidney nephrectomy (July 22) whilst suffering the ill effects of rectal cancer and delaying the colectomy. Also, my nephrectomy which was partial, might have been radical since the paperwork had obviously been muddled up. However, in mitigation my kidney procedure was outstanding. The surgeon - in view of having to switch the procedure - was absolutely wonderful. Both of us were shaken but he immediately thanked me and was with me the entire journey even coming to my bedside with a photograph on his iPhone of the cancer post op. Done laparoscopically the marks are now invisible. I was told I would be given 'the best' operation and I believe I was. Then, at the end of November, I underwent a colectomy by open surgery. The surgeon under whose jurisdiction it was carried out was incredibly empathetic in allowing me not to have a covering ileostomy which I knew I couldn't cope with in addition to suffering severe scalp eczema/psoriasis. I do realise there is a risk if the cancer is rectal of anastomoses but both consultant and team allowed the procedure to go ahead without. I have been beyond grateful and there has been no problem whatever with the workings of the bowel or waterworks. I was unlucky, in that my wound from belly button to groin, opened up an had to be dehisced but very lucky in that it healed from the bottom up in time to undertake chemotherapy. That wasn't any walk in the park but the specialist nurses and oncologist were outstanding. I couldn't take the full length chemo treatment but my last tests have all been negative. Hooray! Thank you NNUH my mentioning the 'glitches' is meant to be helpful and to encourage all to look carefully at their own paperwork and what they are signed up to because everyone is stretched to the limit. Perhaps it is a systemic problem with slightly redundant centralised ways of working. Maybe AI will sort much of it. The medics at NNUH are outstanding. We are very lucky indeed.
Visited Urology on July 2022
Norfolk and Norwich University Hospital has not yet replied.
Information supplied by Norfolk and Norwich University Hospitals NHS Foundation Trust