Norfolk and Norwich University Hospital
Colney Lane, Norwich, Norfolk, NR4 7UYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Broken Ankle
Rated 5 stars out of 5
by Anonymous - Posted on 03 December 2023
The care I got from everyone was amazing and swift. I didn’t know my ankle was broken when I went to the Dept. but was examined and xrayed quickly then given lots of advice before discharge. The physio team made sure I got support whenI was back home. All the clinical, porterhg and transport teams were excellent.
Visited Accident and emergency services on November 2023
Norfolk and Norwich University Hospital has not yet replied.
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Review titled Exceptional
Rated 5 stars out of 5
by Melanie Stone - Posted on 05 October 2023
We booked in at 4.30pm (ish) with a damaged ankle and wrist. I was seen fairly promptly by a very approachable nurse, who took me to xray in a wheelchair after taking a full health history and checks. I didn't wait long for the xrays then went back to a & e. Saw the same nurse and was given the results and exercise sheets and advice. We were able to leave by 6.30pm!!! Amazing. I was expecting up to 8 hours All staff were lovely Finding a wheelchair was the most difficult part
Visited Accident and emergency services on October 2023
Norfolk and Norwich University Hospital has not yet replied.
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Review titled Fantastic service
Rated 5 stars out of 5
by Mimi Shea - Posted on 11 October 2023
I had an operation yesterday in the ambulatory procedure department, I can not praise the service enough. Arrived at 07.00, checked in, assessments completed and surgery performed, ready to go home by 10.00. Everyone, receptionist, HCA, nurses, ODP, doctors, surgeons anaesthetist were all wonderful, thank you all so much, also loved the banter and good humour. An all round highly efficient service
Visited Orthopaedics on October 2023
Norfolk and Norwich University Hospital has not yet replied.
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Review titled Very humane, understanding treatment
Rated 5 stars out of 5
by Anonymous - Posted on 23 September 2023
When the consultant had to confirm an unpleasant prognosis he was clear, empathetic and unhurried, as was the accompanying nurse. I very much appreciated this.
Visited Urology on September 2023
Norfolk and Norwich University Hospital has not yet replied.
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Review titled Great Hospital
Rated 5 stars out of 5
by Mrs Margaret Bacon - Posted on 05 September 2023
I think that the staff are kind and considerate and are always there to help, they make you feel very relaxed and comfortable
Visited Cataract Surgery on September 2023
Norfolk and Norwich University Hospital has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 13 September 2023
I had occasion to visit the A&E Department this morning and should like to thank the staff who took care of me. Everyone was very professional and I should particularly like to thank the nurse who did the ECG and the gentleman who took time to explain my symptoms. I was attended to quickly and iterate my thanks for your reassurance.
Visited Accident and emergency services on September 2023
Norfolk and Norwich University Hospital has not yet replied.
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Review titled Minor Injuries
Rated 5 stars out of 5
by Billie Jackson - Posted on 09 September 2023
My Husband had an accident today. Our first ever experience of N&N A&E has been wonderful. The professionalism, care and speed of his care was outstanding. Thank you to all the A&E staff, you are amazing.
Visited Accident and emergency services on September 2023
Norfolk and Norwich University Hospital has not yet replied.
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Review titled Brilliant service
Rated 5 stars out of 5
by Susan Scott - Posted on 23 September 2023
opm service, I visited,the care from nurse, doctor and physio was outstanding. They were so kind and thoughtful and came up with things that could help me moving on. I cannot praise them enough.
Visited General Surgery on September 2023
Norfolk and Norwich University Hospital has not yet replied.
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Review titled Amazing surgeon and very caring, competent nurses
Rated 5 stars out of 5
by Lorraine Devenney - Posted on 06 September 2023
I was terrified about impending surgery but the Nelson Day Unit nurse invited me in beforehand and talked me through what to expect and was very reassuring and made sure I got an appointment with my surgeon for the remaining questions I had. He was brilliant and helped me so much with pre and post op advice, as well as explaining risks and hoped for outcomes. The Nelson Day Unit is a very calm and reassuring place to be and I felt I was in good hands with highly skilled, friendly and confident staff. Nothing was too much trouble for them (at least that it how it felt to me) and I felt safe and protected. After-care has been of the highest quality too with the doctor and the secretaries responding within hours. I’m extremely impressed!
Visited Ophthalmology on August 2023
Norfolk and Norwich University Hospital has not yet replied.
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Review titled Great medical treatment, awful ward experience
Rated 1 star out of 5
by Anonymous - Posted on 27 August 2023
After brilliant and swift assessment in A&E, I was moved on to an AMU ward. What an awful experience. Of the 6 beds, 2 were occupied with ladies with severe dementia. They were screaming all night meaning no sleep for the rest of us. Thankfully, I was moved to a specialist ward the next day, feeling much more ill than when I arrived due to lack of sleep. I was discharged the next day and slept for 18 hours when I got home. Everything about my hospital visit was excellent apart from the difficulty in getting peace for much needed sleep. I'm not sure what can be one about it apart from creating private rooms for these disruptive patients.
Visited Ear, Nose & Throat on August 2023
Norfolk and Norwich University Hospital has not yet replied.
Information supplied by Norfolk and Norwich University Hospitals NHS Foundation Trust