Norfolk and Norwich University Hospital
Colney Lane, Norwich, Norfolk, NR4 7UYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Wonderful Service
Rated 5 stars out of 5
by D IVES - Posted on 07 June 2024
Professional , efficient and caring service delivery from cardiology department. Booked in quickly and exploratory surgery completed with minimum of fuss. Excellent team of professional workers
Visited Cardiology on June 2024
Norfolk and Norwich University Hospital has not yet replied.
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Review titled Surgical SDEC
Rated 5 stars out of 5
by Sally Vanson - Posted on 15 June 2024
Sent in by GP with chronic abdominal pains. Staff were lovely and very efficient. Was passed seamlessly from admin to triage to Registrar to tests with clear explanations at each stage. Everything was spotless. Was then phoned within 48hrs with appt for further tests. Cannot fault the system and response times. All very professional and all staff very cheerful snd caring.
Visited Accident and emergency services on June 2024
Norfolk and Norwich University Hospital has not yet replied.
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Review titled A&E Worked Well (Did it being a Sunday help?)
Rated 5 stars out of 5
by Alan - Posted on 18 June 2024
I visited A&E because I was experiencing a problem with my penis (though not an STD) and was unable to book an urgent GP or Practice Nurse appointment. I went to A&E on a Sunday. Few patients were there - no more than 10. Triage was quick. I saw a doctor within 20 minutes. Diagnosis prompt and well explained. Interim treatment good but - and here is the potential downside - I may need an operation. Not good news given current waiting lists. Let's hope my GP is updated by the NHS/Hospital IT system.
Visited Accident and emergency services on June 2024
Norfolk and Norwich University Hospital has not yet replied.
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Review titled They did me well
Rated 4 stars out of 5
by Anonymous - Posted on 01 June 2024
Everyone dealing with me on that morning was respectful of my dignity and helpful. My day procedure went well.
Visited Urology on May 2024
Norfolk and Norwich University Hospital has not yet replied.
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Review titled So grateful for excellent care
Rated 5 stars out of 5
by Maria Fitzgerald - Posted on 20 May 2024
The team at cardiology estec have really looked after my elderly mother and I'm so grateful thank you!!
Visited Vascular surgery on May 2024
Norfolk and Norwich University Hospital has not yet replied.
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Review titled Fantastic Clinic
Rated 5 stars out of 5
by Michael Force - Posted on 17 May 2024
The skill and professionalism of the department is second to none. I have bilateral Diabetic Macular Oedema and had a follow up appointment following a recent injection. I arrived on time and was seen shortly after arrival for initial checks. the wait for the consultant after this was less than 30 minutes so very acceptable. Thank you for your care.
Visited Ophthalmology on May 2024
Norfolk and Norwich University Hospital has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Frances Manning - Posted on 29 April 2024
Felt well taken care of from a very warm and friendly staff, couldn't fault any care I received,and considering I had a suspected TIA stroke I found all the staff very knowledgeable and understanding. I was in A&E over night and most of the next day, I was treated with respect and catered with refreshments to us both as my husband stayed by my bedside for the whole of my experience and was treated with the same friendly manner as me.
Visited Accident and emergency services on April 2024
Norfolk and Norwich University Hospital has not yet replied.
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Review titled Good experience
Rated 5 stars out of 5
by Angela - Posted on 03 April 2024
Today I had a lesion removed in main theatres under local anaesthetic. The staff in day procedure unit were efficient and kind, the staff in plastics theatre were really great, professional and very friendly. A really good experience, very reassuring.
Visited Plastic surgery on April 2024
Norfolk and Norwich University Hospital has not yet replied.
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Review titled Fantastic nurses and doctors
Rated 5 stars out of 5
by Grace Towler - Posted on 27 April 2024
My 1 year old son had a seizure on Thursday 25th April 2024 in the early hours. I just wanted to say how fantastic the nurses and doctors were that dealt with us that night. They ran tests immediately in A&E and then again in the Child assessment ward. They were calm, helpful, informative, caring and so efficient. I really appreciated how they explained everything about febrile convulsions, gave us info to take home and genuinely seemed to care passionately about our son’s welfare aswell as ours as his parents. Thank you so much to all of the staff who took care of my son that night, you’re all incredible.
Visited Children's & Adolescent Services on April 2024
Norfolk and Norwich University Hospital has not yet replied.
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Review titled Just lovely and efficient people
Rated 5 stars out of 5
by Bob Gilbey - Posted on 17 April 2024
Had a lesion removed on April 16 th and the 4 staff were all really lovely throughout. It made a nasty experience almost a pleasure. Some of the singing could have been better??? Thanks ladies
Visited Dermatology on April 2024
Norfolk and Norwich University Hospital has not yet replied.
Information supplied by Norfolk and Norwich University Hospitals NHS Foundation Trust