Newham Hospital
Glen Road, Plaistow, London, E13 8SLContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Outstanding Urology Doctors
Rated 5 stars out of 5
by Anonymous - Posted on 18 April 2024
I have been under the Urology Team since I was admitted to hospital in January 2024. I was recently diagnosed with a very serious illness which has now gone! I would like to thank the urology doctors for their ongoing support and always putting their patients first. They made sure I have all the information and support I need to manage my condition. Please can you make sure this is passed on to the Urology team! Thank you
Visited Urology on February 2024
Review titled Newham Hospital
Replied on 19 April 2024
Dear Patient, Thank you very much for taking the time to provide such positive feedback about the care you received from the urology team. We will ensure this is shared with the team who will be very happy to receive your kind comments. Kind regards Central Complaints Team
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Review titled Worst A&E experience ever
Rated 1 star out of 5
by Anonymous - Posted on 19 January 2024
I went to A&E after having a cyst aspiration in my wrist. After having this procedure in a different hospital I was in extreme pain to the point it was bringing me to tears and I have had a child I know pain!! As well as the pain my hand and arm kept going numb. After ringing 111 I was advised to go A&E, Newham general being the closest hospital to me, I was dreading it after having a bad experience in this hospital before. I got checked in just after 1:30am, I was told it was a 4hr wait, whilst waiting I asked for some pain killers as I was in agony! No pain meds was given, whilst waiting I also began to feel faint and dizzy. I got up to ask for help mid blacking out the receptionist told me to knock on the door and ask for help. No sense of urgency at all, the nurse opened the door gave me a sick bucket, grabbed my bad hand and told me to sit down. I had to sort myself out at this point getting myself water, etc. Baring in mind I’ve only got 1 hand to operate with. 5hrs later I asked how long the wait will be I was told 2hrs!! I thought I had waited all this time I might as well wait another 2hrs. I waited until 7:30am then overheard reception telling another patient the night staff shift is over and the staff starting won’t be seeing anyone until 8:30/9am!! By this point I was freezing, I felt so ill, was in serious agony. I gave up and called my gp when they opened at 8am, got called in straight away and taken care of. I understand the nhs is understaffed but this experience was awful, the staff didn’t care about our wellbeing, the attitudes are awful, whilst speaking to one staff member she kept yawning in my face. Do not bother going to this hospital, total waste of time!!
Visited Don't know on January 2024
Review titled Newham Hospital
Replied on 22 January 2024
Dear Patient Thank you for taking the time for sharing your feedback following your visit to the Emergency Department at Newham General Hospital. We are sorry and most disappointed to learn that your experience fell below the standard you should have expected from us. We note that you would not recommend this hospital to others and because this is not your first negative experience at this hospital, this is understandable. We would however welcome the opportunity to have this matter looked into further and if you wish for this to happen, please contact the PALS team on site quoting comment reference number – 1744269. They can be contacted via email to nuhpals.bartshealth@nhs.net where you can provide a detailed summary about your experience (PALS will not have access to your online feedback), for addressing either informally or formally. Kindly include your full name, date of birth, hospital, or NHS number a contact number, name of staff, date of attendance. Following this they will escalate to the service for follow up and reply. You can also speak to them for further guidance or support via Tel. No. 0207 363 9292, if required. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled No communication for deaf /hard of hearing
Rated 3 stars out of 5
by Anonymous - Posted on 16 January 2024
Despite my telling whoever rings me on phone!!!I cannot hear them!they persist in using phone!I plead with them to email/txt? But to no avail!disappointing and disgusting attitude to people with a hearing impairment!against the disability act also!I thought dealing with nhs would be easier? But it's horrendous!Still they ring? Despite my pleasure not to! Would not be surprised to get a phone call to discuss this complaint!completely deaf to my requests for emails or txt! Also in these days with scams etc! Number comes up on screen as a private number? There I never answer mostly!please get this sorted out!ASAP!must be happening to loads of hearing impairment people? Disgraceful!
Visited Gastrointestinal and Liver services on January 2024
Review titled Newham Hospital
Replied on 17 January 2024
Dear Patient Thank you for taking the time to share your feedback about your experience. We are disappointed to learn that staff continuously attempts to communicate with you by telephone even after you have asked to be contacted via email or text. We have a duty of care to ensure that all patients are provided with the correct support based on their needs and this is clearly not happening in your case, for which we apologise. May we suggest that you liaise with the PALS team on site to support you further who will contact the service on your behalf to see what needs to be put in place to resolve this issue. Please send an email to nuhpals.bartshealth@nhs.net with your full name, NHS or hospital number and the service/s that this relates to. Kindly quote comment reference - 1741102 so that your further communication can be linked to the feedback. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Great gynecology/colposcopy Department at Newham Hospital
Rated 5 stars out of 5
by Luna Rizzo - Posted on 07 December 2023
Excellent, professional, super compassionate and knowledgeable staff. I had an excellent experience for my smear test.
Visited Gynaecology on December 2023
Review titled Newham Hospital
Replied on 08 December 2023
Dear Luna Rizzo, Thank you very much for taking the time to provide such positive feedback about the care you received from Newham Hospital. We will ensure this is shared with the team who will be very happy to receive your kind comments. Kind regards Central Complaints Team
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Review titled 14 hours and still waiting
Rated 1 star out of 5
by Anonymous - Posted on 07 December 2023
Newham General Hospital - 14 hours, 2 blood tests and an ECG repeated twice and still waiting. I’m a heart patient who takes daily medication. Have missed my dose due to this, but no one here cares. No wait time, no transparency, what world are we living in? Almost 2024, and seems like NHS especially Newham hospital is gone back in time. So many people now waiting, standing on top of each other as all seatings have now been taken, no updates or transparency, and NHS are taking our taxes to do exactly what??? Put a system in place, give live time updates, this will not only satisfy your patients, but also reduce time as less urgent cases will walk away and come back another time and those urgent will be seen sooner. By the way I am a heart patient with 2 heart by pass operations and strokes in the past and apparantely this is a good day today. Wow
Visited Cardiology on December 2023
Review titled Newham Hospital
Replied on 15 January 2024
Dear Patient Thank you for your feedback. We are disappointed and sorry that your experience fell below the standard you expected when you attended Newham General Hospital. Please be assured that your comments will be shared with the service so that are made aware of the impact your experience had and also to note your valuable suggestions that could improve patients experience. Should you wish to pursue this matter further kindly liaise with PALS Team on site who will be happy to assist you. They can be contacted via email – nuhpals.bartshealth@nhs.net or Tel. No. 020 7363 9292. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Not contactable
Rated 3 stars out of 5
by Allan - Posted on 23 November 2023
I have tried for two days to contact the urology department. The telephone number on the letter head is always busy!
Visited Urology on November 2023
Review titled Newham Hospital
Replied on 27 November 2023
Dear Allan Thank you for taking the time to share your feedback. We are sorry that you having difficulties getting through to the Urology Service at Newham University Hospital. If this continues to be the case, may we suggest that you contact the PALS team on site who will be able assist you further, and they can also liaise with the team on your behalf. They can be contacted on Tel. No. 020 7363 9292 or via email - nuhpals.bartshealth@nhs.net. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Maternity delivery and larch ward
Rated 5 stars out of 5
by Fatema - Posted on 19 November 2023
The hospital team was fantastic and so helpful and kind they are very supportive and professional This is has been my second child birth and the Midwifes and nurses and Doctors and All the staffs has been amazingly helpful and supportive the day my son was released on saturday late night a midwife went out of her way to stay behind and get hold of the doctor to see if they will discharge my son and it was not happening but before the late handover as my husband was leaving with my daughter she came running in to tell us dont go we are getting discharged and this made us so happy and I couldn’t get her name please find her and thank her from us and All the team at larch ward have been excellent this is a life time of happiness and having the memories from the beginning of the baby’s journey from the amazing doctors midwifes and nurses consultant is a positive experience thank you All please thanks the surgery team for my son delivery they have been very helpful and polite keeping me calm and letting my husband know what they were doing each step its the best feeling knowing that we have a great hospital like Newham Hospital next to where we live and cant get better than that
Visited Maternity services on November 2023
Review titled Newham Hospital
Replied on 20 November 2023
Dear Fatema Your feedback about Maternity Delivery and Larch Ward at Newham General Hospital is greatly appreciated. Knowing that your experience was so positive is very heart warming and we will ensure your kind words reach the teams you mentioned, who will undoubtedly be delighted to hear your feedback. We wish you, your son and family all the best. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Worst a&e
Rated 1 star out of 5
by Anonymous - Posted on 25 November 2023
My mum went by ambulance after a fall she has dementia. They left her on a trolley on the trolley not seen for over 3hrs not even bloods done . Then tell us it could be another 5hrs wait. My mother has dementia and gets very agitated told the nurses 3 times and where very rude indeed. We took her in home in the end.
Visited Don't know on November 2023
Review titled Newham Hospital
Replied on 27 November 2023
Dear Relative Thank you for taking the time to share your feedback about your mum's experience at Newham University Hospital. We are disappointed that we have fallen short of the standard you should expect from our hospital. It is most concerning that you felt that you had no other option but to take your mum home because she was becoming agitated and that nurses were rude to you. We would welcome the opportunity to look into this further and if you would like this to happen, please liaise with the PALS Team on site who will be able to support you. They can be contacted on Tel. No. 020 7363 9292 or via email to nuhpals.bartshealth@nhs.net. If you decide to contact PALS kindly ensure that you provide as much detail as possible including mum's name, address, hospital or NHS number and your contact information too. Once again, please accept our apologies for you and mum’s experience. Kind regards Barts Health NHS Trust Central Complaints Team
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Review titled Bad practice
Rated 1 star out of 5
by Anonymous - Posted on 28 November 2023
I had to take my 2 year old to emergency for his leg problem had to wait there 10 hour but still no doctor came to see my son.
Visited Children's & Adolescent Services on November 2023
Review titled Newham Hospital
Replied on 04 December 2023
Dear Parent Thank you for taking the time to share your feedback. We are disappointed that you and your son’s experience when you attended the Emergency Department at Newham General Hospital, was unsatisfactory. We would welcome the opportunity to have this issue looked into further, if you would like this to happen, please liaise with the PALS Team on site. You will need to provide you and your son’s full names, address, your son’s date of birth, hospital or NHS number and full description of the situation including the date/time attended, what happened etc.). It would be also useful to provide a contact number. PALS can be contacted by telephone number is 020 7363 9292 or via email address - nuhpals.bartshealth@nhs.net, and if you quote ‘Comment reference number: 1708806 ’ your contact can be linked to the original feedback. In the meantime, please be assured that we will share your comments with the service as it is important that they are made aware of the concern you raised. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Great practice.
Rated 5 stars out of 5
by Dougan isaac - Posted on 30 November 2023
This is the second time I had to go to newham hospital first time they really looked after me came out soughted,second time ok,I had to wait about 16hrs was not happy but I understood they are under pressure all the time,but patience was key the doctor listened and was very thorough I walked out of there tired but very happy,Merry Christmas to all the staff at Newham Hospital thanks for looking after me.
Visited Don't know on November 2023
Review titled Newham Hospital
Replied on 04 December 2023
Dear Dougan Isaac We value you taking the time to share your positive feedback following your attendance to Newham General Hospital. It is most rewarding to learn that you were listened to by the clinician, and that you care was thorough. Thank you also for your understanding around the waiting times, it is most appreciated. We will ensure that this is shared with the service who we are sure will be happy to receive your kind words. Season greetings to you too Kind regards Central Complaints Team Barts Health NHS Trust
Information supplied by Barts Health NHS Trust