Newham Hospital
Glen Road, Plaistow, London, E13 8SLContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Long induction process
Rated 1 star out of 5
by Anonymous - Posted on 18 September 2024
Due to couple of reasons I have been reffed for an induction which was scheduled on the 30th of August. It took me a week, 7 days to get procedure copleted, as labour ward was constantly too busy due to shortage of staff. My child been born on the due date 6th of September. In this case I don't see the point of sending someone for an induction because there is some potential risk, and keeping 39 weeks pregnant women in a hospital for a weeks. I only has been inducted on that day because I have lost my patience. After 5 days in a Larch ward i was finally moved to labour ward where my waters meant to be broken, unfortunately night shift midwife wasn't able bo do this because in case labour will start she won't be able to stay with me as she has another pregnant women next door. Next day shift doctors team didn't even show up to visit me, because they were too busy... who ever was delivering food they just forgot about my order and I been left without food. When shift changed I tell them about food and about all this situation, that I am waiting induction to continue for 6 days and then I just lost my patience, I started to cry... I can just assume,that the midwife feelt sorry for me and she call night doctors team to continue procedure. Finally after about 14hours I was holding my new born in my arms. During this week I haven't meet with my fist daughter as she was very emotional about me not being at home. We couldn't even talk on video call every day because after conversation she was feeling upset and she wasn't sleeping well. So can you imagine what I was going through all that week because hospital are not employing enough staff? I think it is very unprofessional on the staff side,that they are using shortage as an excuse. I don't know if this is the reall reason or not, but to hear 6 days in a row that my procedure is delayed due to staff shortage is not giving much confidence to the patient. On the 30th August, I have called in the morning 7am to double check, and I have been told there is no beds available,but I need to come for monitoring and after that they decided to keep me in a hospital,on the waiting list for a bed even though my monitoring was ok.On that day they knew that they don't have capacity to manage such a many induction,but insted of rescheduling they just kept people waiting. Another thing, doctor/consultant wasn't specific when was explaining induction process. He didn't mention that it may take few days, and what circumstances may affect the speed of the process. I am disappointed about communication between staff and patients. I wouldn't recomend to go for an induction to this hospital keeping in mind that they are short of staff.
Visited Maternity services on September 2024
Review titled Newham Hospital
Replied on 18 September 2024
Dear Patient Thank you for taking the time for sharing your feedback following your experience at Newham University Hospital. We are sorry and disappointed to learn that your experience fell below the standard you should have expected. We would welcome the opportunity to have this matter looked into further and if you wish for this to happen, please contact the PALS team on site. They can be contacted via email to nuhpals.bartshealth@nhs.net where you can provide more information about your experience, for addressing either informally or formally. Kindly include your full name, date of birth, hospital, or NHS number a contact number. Following your contact they will escalate your concerns to the service for attention and response. You can also speak to them for further guidance or support via Tel. No. 020 7363 9292. If you decide to contact PALS, please quote comment reference number - 1871624 which will help them locate your original feedback. In the meantime, we will ensure your feedback is shared with the service. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Great staff
Rated 4 stars out of 5
by Francesca - Posted on 18 September 2024
I went to a colposcopy, and I was very nervous about it as often nurse and doctor can be rude and show little empathy. I must say, as soon as I step in I feel calmer, great staff, very caring and always with a smile!
Visited Gynaecology on September 2024
Review titled Newham Hospital
Replied on 18 September 2024
Dear Francesca Thank you for taking the time to send us such positive feedback about our staff at Newham General Hospital. It is wonderful to hear that their support made a nervous situation more comfortable for you. We will share this with the team who will be grateful for your kind words. Best wishes Central Complaints Team Barts Health NHS Trust
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Review titled Bad experience
Rated 1 star out of 5
by Ioana - Posted on 23 August 2024
I arrived at the emergency room at 4 p.m with unbearable stomach pain, nausea, vomiting and I ask the nurse and doctors to give me something to relieve the pain so that I could rezist, but I received nothing. I left at 02:00 with no result. The waiting time is exaggerated at over 10 hours and the nurse are not friendly
Visited Accident and emergency services on August 2024
Newham Hospital has not yet replied.
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Review titled Abnormal High Blood pressure
Rated 2 stars out of 5
by IVANOV - Posted on 14 August 2024
Ambulance drop me there for scan probably because I have headache and my blood pressure is going up down like crazy everyday and I'm worried because I'm not able to work not feel well have and additional pain in back and chest and only with ECG and blood test they not find nothing but you need to looking other problem blood pressure is dangerous when is last in one position for long not like one doctor tell me that don't worry after 180/90 is dangerous 160/85 is fine and you drop her till 140/90 yeah drop her but I start feel normal when is 129/90 otherwise I'm always with headache and hotwaves in my head and body Is just ridiculous how bad is this system nothing about waiting from me it's about to get more educated doctors with more universal logic outer logic the person who think different and calculate even min risk for dangerous thank you I'm not been 10 years seen from doctor and I get problem now last 2 mount and experience is that specialist 30%good 70% take diploma from snacks sorry I'm being directly like that but cannot say in white black and to black white it is what it is Better go my origin country for better service doesn't mater is not free beter pay but to know your diagnostic not like here get from google
Visited Accident and emergency services on August 2024
Newham Hospital has not yet replied.
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Review titled Horrible, Time wasting hospital
Rated 1 star out of 5
by Anonymous - Posted on 06 July 2024
I went with my father to get my nose checked, they had us go through different procedures and had made us wait about 11 hours in total. First they told us to describe the problem and we said that it was unexpected sudden nosebleeds. They told us to go wait outside, made my father take a blood test and made us wait another few hours. Then after several hours of waiting we finally went to see the doctor and all we left with was a paper full of simple instructions that we could easily find on google. We went the night before at 10Pm and left at 9 the next day only to leave with a single piece of paper because apparently the hospital did not have nose services. My question is that why did they not tell us earlier when we first told them that the problem was a nosebleed that they could not do anything about problems with the nose instead of making us wait 11 whole hours? 11 hours gone to waste just like that
Visited Ear, Nose & Throat on July 2024
Review titled Newham Hospital
Replied on 08 July 2024
Dear Patient Thank you for taking the time to share feedback about your recent experience at Newham General Hospital. We are sorry and disappointed that your experience fell below the standard you expected. We note that you have asked a question, and would ask that you contact the PALS team on site who will require some additional information from you (i.e. name, hospital or NHS number), so that they can follow up your query with the service. You contact PALS via Tel. No. 020 73639292 or via emailing them at nuhpals.bartshealth@nhs.net quoting 'comment reference number: 1837555' when making contact. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Westham ward angels
Rated 4 stars out of 5
by Louise - Posted on 12 June 2024
Having just had my appendix removed I’d like to say my time staying in West Ham ward was a friendly professional and reassuring stay. The nurses and the dinner lady were so lovely and helpful they are an asset to the department which is extremely busy and always on the go.
Visited Emergency Abdominal Surgery on June 2024
Review titled Newham Hospital
Replied on 14 June 2024
Dear Louise, Thank you very much for taking the time to provide such positive feedback about the care you received. We will ensure this is shared with the team who will be very happy to receive your kind comments. Kind regards Central Complaints Team
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Review titled Waiting time and compassion is poor
Rated 1 star out of 5
by Sim - Posted on 27 June 2024
I xan appreciate waiting times can be long but this experimce was not pleasant. Waited for more than 8.5 hours for my elderly mother who had a bad fall. Once the xray were done- had to wait for the Dr. No staff on the ground to ask, everyone kept running away anytime we wanted to ask a question. One HCA indicated the delay was due to the Dr unable to open mother's Xray. First receptionist stated the automated " only been 6.5 hours and the current waiting time is 7.5 hours", the next one was a guy who was extremely rude. I explained there is no one on the floor and would be good to get an update as mother was in a lot of pain. His response was there is nothing on the screen about her, I clarified and asked that there should be some update e.g. has it gone to the Dr. He stated I used the word "outcome" and not update. So, I used the word update, at which he rolled his eyes! His next response was to ask the nurses despite me explaining no one on the floor, his lack of compassion was clear as it had been 8 hours plus with no update and for a Dr to see us and me wondering if mother had hit her head, if there is any internal bleeding etc. He then said follow the orange line and go to the nurses station, rolling his eyes and then hurrying back to chitchat with his colleague (this was 3-5am in the morning). I followed the orange line which took me to the inpatient a&e which had doors that required access cards! It would have taken him 5 mins to find out how much further the wait was as it had been more than 8.5 hours at that stage. Clear patronising behaviour and some basic empathy and compassion needs to be taught for such reception staff! To make matters worse, other staff thought the waiting area is the place to laugh and chit chat away as they stay in a corner or walk through which was just beyond infuriating whilst watching someone you love in pain and frail. Most horrendous experience I have had and I work in the NHS!! However, the Dr was really caring and empathetic to our wait and took the time to do all the examinations and explain everything in detail.
Visited Accident and emergency services on June 2024
Review titled Newham Hospital
Replied on 04 July 2024
Dear Sim Thank you for taking the time to share feedback about you and your mother's experience at Newham General Hospital. What you have described falls below the standard we aspire to at Barts Health NHS Trust and for this we apologise. We would welcome the opportunity to have this looked into further and if you would like this to happen, please liaise with PALS team on site who will be able to support you. They can be contacted by Tel. No. 020 73639292 or via email to nuhpals.bartshealth@nhs.net, kindly quote Comment reference number: 1833531 when making contact and note that you will be asked for details about your mother and yourself to aid their enquiries. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Great Service
Rated 4 stars out of 5
by Anonymous - Posted on 01 June 2024
Had a Consultation with the Gynaecologist. She was excellent . She explained protocol for the treatment and the side effects. Gave clear instructions on how to use the product. Listened to my concerns and arranged a follow up in a few months time. This is NHS service at it's best. The staff and doctors are doing their best at this hospital under a great deal of pressure.
Visited Gynaecology on June 2024
Review titled Newham Hospital
Replied on 03 June 2024
Dear Patient Thank you for your feedback about your experience at Newham General Hospital. We are pleased that your consultation with the Gynaecologist was positive, you felt listened to and was given clear explanations on how to use the product. We will ensure that your comments are shared with the service who we know will appreciate this. Best wishes to you Central Complaints Team Barts Health NHS Trust
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Review titled Quick and efficient
Rated 5 stars out of 5
by Chloe phillips - Posted on 13 June 2024
I went in for a walk-in x-ray turned up at 8:30 doors for walking x-ray open at 9 and I was out by 9:15. Really quick efficient and hopefully will get my results in two weeks. Was cautious using this hospital because of the previous reviews, but I saw nothing but ease and sufficiency
Visited Don't know on June 2024
Review titled Newham Hospital
Replied on 14 June 2024
Dear Chloe Phillips, Thank you very much for taking the time to provide such positive feedback about the care you received at the x-ray department. We will ensure this is shared with the team who will be very happy to receive your kind comments. Kind regards Central Complaints Team
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Review titled Great nuru nurse
Rated 5 stars out of 5
by Nazish - Posted on 21 August 2024
I can write pages and pages on her she feels empathy towards the patients the kind by heart the cute by attitude trust me she is friendly she is caring she is strict when needed Don’t go to her facial experssions they might look don’t come near me but what A nurse what a lady she is love and thank you for being such a sweetheart
Visited Maternity services on June 2024
Newham Hospital has not yet replied.
Information supplied by Barts Health NHS Trust