Newham Hospital
Glen Road, Plaistow, London, E13 8SLContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Uncompassionate and extremely inefficient
Rated 1 star out of 5
by O Khan - Posted on 10 July 2023
The A&E and Urgent Care Centre receptionist staff need to be retrained on showing compassion and empathy. The staff treat you as they're handing out charity to the patients and doing them a favour! The Health Service is not free! It's funding by our tax money and making us feel unwelcome and a burden is despicable. If your receptionist staff cannot be empathetic, they should not be working in the health sector; please hire accordingly. Secondly, I waited for more than three hours and left without being seen. Why can't the Trust not be transparent about their wait times; please look at the North Middlesex Trust that update their A&E wait times in real time. Please make use of technology available to you. I've seen people waiting for more than four hours without being served, and most of them had musculoskeletal injuries; why can't these cases be seen in a more efficient manner? This will reduce overall wait times, too! Please make your service better; I understand your resources are overstretched but there's so much inefficiency in your processes that, if rooted out, can vastly improve the service you provide.
Visited Urgent care centre on July 2023
Review titled Newham Hospital
Replied on 11 July 2023
Dear O Khan Thank you for taking the time to share your feedback and suggestions following your visit to the Emergency Department at Newham University Hospital. We are disappointed that your experience has fallen below the standards we aspire to at Barts Health NHS Trust. No patient should be made to feel the way you have described and would like to apologise for this. If you would like to pursue this matter further, please liaise with the PALS Team on site who can be contacted via email at nuhpals.bartshealth@nhs.net or Tel. No. 020 7363 9292. In the meantime, your feedback will be shared with the service. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Heart failure
by Miraculous Medal - Posted on 22 September 2023
Was taken by ambulance to A&E. was assessed quite quickly by nurse and doctor. Seen by a cardiologist after waiting long enough and taken to a ward and been monitored and treated until I was discharged after 2 weeks. Happy and thankful to the team.
Visited June 2023
Provided by Care opinion
Review titled Newham Hospital
Replied on 25 September 2023
Dear Miraculous Medal We greatly appreciate you taking the time to share feedback about your recent experience at Newham University Hospital. We are pleased that you were seen, monitored, treated well and that your inpatient experience was positive. We will ensure your kind words are shared with the team. Best wishes to you and hope your well-being continues. Central Complaints Team Barts Health NHS Trust
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Review titled Professional, kind and friendly
Rated 5 stars out of 5
by Anonymous - Posted on 12 June 2023
Jasmine ward staff are always professional, kind and friendly . They are very supportive and reassuring. Would recommend this ward every time. Well done.
Visited General Surgery on June 2023
Review titled Newham Hospital
Replied on 13 June 2023
Dear patient Thank you very much for taking the time to provide such positive feedback about the “outstanding compassionate care” you received from Jasmine ward which we will ensure is shared with the team. We are very sure that they will be very happy to receive your kind comments. Kind regards Central Complaints
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Review titled Poor Mri Department
Rated 1 star out of 5
by Anonymous - Posted on 19 July 2023
I was referred by MSK,,, was told by someone that I have a appointment booked for 24 July 2023,,, now I am told that there is no appointment booked for me,,, what game is this department playing at,,, no one comes to the hospital for the fun of,,, they come because they have an issue,,, not to be played silly games..
Visited Don't know on June 2023
Review titled Newham Hospital
Replied on 20 July 2023
Dear Patient, Thank you for taking time to contact us with feedback about the MRI department at Newham Hospital . We were very disappointed to hear about your experience regarding your appointment issue and the breakdown in communications. We would welcome the opportunity to look into the concern you have raised and provide feedback as appropriate. Should you wish for this to happen, please liaise with the PALS Team on site who will be happy to assist you further. They can be contacted on Tel. No 0207 363 9292 or via email to nuhpals.bartshealth@nhs.net Kind regards Central Complaints Team
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Review titled Very bad experience
Rated 1 star out of 5
by Anonymous - Posted on 12 May 2023
I have been to the hospital with GP latter and they took my blood test.i waited 13 hours to be in my turn and not happened anything.
Visited Accident and emergency services on May 2023
Review titled Newham Hospital
Replied on 12 May 2023
Dear patient Thank you for taking the time to share your feedback following your visit to Newham Hospital , from which we are disappointed that your experience has been less than satisfactory. No one needs to feel the way that you have described . We would like to apologise for this. If you require any support with this matter, please liaise with the PALS Team on site who can be contacted via email nuhpals.bartshealth@nhs.net or Tel. No. 0207 363 9292. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Guessing game
Rated 1 star out of 5
by Anonymous - Posted on 24 May 2023
The treatment is all over the place no coherent treatment or care plan provided to family members, not even the specifics of how the surgery went. Repeated requests to speak to a doctor and waiting for hours are unacceptable. Basic patient information is ignored or overlooked as no specific doctor is assigned but rather a different doctor who has perused the notes appear. If we the family were not there day to day the patient would have suffered as we noted concerns and indicators for concern before they did. The nurses well lovely and helpful and they endured abused from other patients and yet still tried to do their job but they were clearly frustrated and tired. In surgical there should be more support from the doctors it is not the nurses job to inform patient or next of kin on medical treatment as they are not the ones who decide when patient is discharged. Also patients with clear mental health issues and aggressive were placed in a ward with vulnerable patients who cannot move this raised concern for me as to whether the patients were safe. When doctors leave notes they should also leave a brief comment as to what can be said to next of kin instead of leaving us with no information even on how the surgery went.
Visited General Surgery on May 2023
Review titled Newham Hospital
Replied on 26 May 2023
Dear patient NHS RESPONSES Thank you for taking the time to share your feedback following your visit to Newham Hospital , from which we are disappointed that your experience has been less than satisfactory. No one needs to feel the way that you have described. We would like to apologise for this. If you require any support with this matter, please liaise with the PALS Team on site who can be contacted via email nuhpals.bartshealth@nhs.net or Tel. No. 0207 363 9292. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Extremely long waiting times
Rated 1 star out of 5
by Camelia Milea - Posted on 28 May 2023
A&E Newham Hospital very busy on Sunday at 7am. Waiting area packed with people, some waiting since the previous night. Staff announcement was played to inform the patients in the waiting area is 14 hours before they get to see a doctor.
Visited Accident and emergency services on May 2023
Review titled Newham Hospital
Replied on 30 May 2023
Dear Camelia Thank you for taking the time to share your feedback following your attendance to the Emergency Department at Newham University Hospital. We are sorry and disappointed to read that the expectation that you had of us was not met on this occasion. We would welcome the opportunity to look into this further and provide you with feedback received from the service. If you would like this to happen, please liaise with our PALS Team on site either via email to nuhpals.bartshealth@nhs.net. You will need to provide them with your full details (i.e. hospital or NHS number, date of birth etc.) and an overview of what you would like addressed, or you can call them on telephone number 020 7363 9292 for further support/guidance. In the meantime, we will ensure that your comments are shared with the service. It is important that they are made aware of the impact extensive waiting times has on our patients. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled No empathy.
Rated 1 star out of 5
by Anonymous - Posted on 09 May 2023
I was in excruciating pain and told staff this. My GP told me to keep my foot elevated yet I was left in waiting area for hours which resulted in my foot turning blue and I could feel my broken bone poking into my skin. I was told it’s first come first serve so even someone with flu symptoms was seen before me. No triage, no consideration for my pain, no wheelchair offered despite my request. Reception staff were so rude to me that I left as I was better off at home.
Visited Accident and emergency services on May 2023
Review titled Newham Hospital
Replied on 10 May 2023
Dear patient Thank you for taking the time to share your feedback following your visit to Newham Hospital , from which we are disappointed that your experience has been less than satisfactory. No one needs to feel the way that you have described and we would like to apologise for this. If you require any support with this matter, please liaise with the PALS Team on site who can be contacted via email nuhpals.bartshealth@nhs.net or Tel. No. 0207 363 9292. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Amazing care
Rated 5 stars out of 5
by Shirley - Posted on 11 April 2023
I had an asthma flare up and every member of staff was friendly and helpful. My input was respected and I was treated well. Even in a stressful season for everyone in the NHS, the Emergency Department still continues to shine. Thank you so much for your support.
Visited Accident and emergency services on April 2023
Review titled Newham Hospital
Replied on 11 April 2023
Dear Shirley Thank you very much for taking the time to provide such positive feedback about the “outstanding compassionate care” you received from Newham Hospital which we will ensure is shared with the team. We are very sure that they will be very happy to receive your kind comments. Kind regards Central Complaints Team
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Review titled Really grateful beyond words
Rated 5 stars out of 5
by Anonymous - Posted on 24 August 2023
End of April I became very ill and was sent to a&e. I had to have a double blood transfusion, and I cannot thank all of Newham General nurses and the amazing doctors and all the other staff as well. I was cared for beautifully, although I was very ill, I was in awe of how all of the nurses were so kind to me, the doctors were similar to my age, full of energy and goodness. I was given a bed, had transfusions, I was kept overnight as I was quite ill. I was provided breakfast bought to me, I was cared for and regularly monitored All the staff were so kind in caring for me, What more could I have asked for. Please my fellow patients, be kind and let things go, these doctors and nurses are under pressure and after all human beings just like the rest of us. I have experienced many negative things, but this wonderful experience will stay with me for life. Thank you to everyone at Newham General, you are so appreciated. I promise.
Visited Haematology on April 2023
Review titled Newham Hospital
Replied on 29 August 2023
Dear Patient Thank you for taking the time to send us such positive feedback about your recent A&E experience at Newham General Hospital. We were pleased that you were seen, cared for, and treated well by all staff. It is most rewarding to learn that staff have provided care and treatment in line with our Trust values and that you felt fully supported throughout. We will share your kind words with the department who we are sure, will be very happy to receive this. Best wishes to you Central Complaints Team Barts Health NHS Trust
Information supplied by Barts Health NHS Trust