Newham Hospital
Glen Road, Plaistow, London, E13 8SLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great Service
Rated 4 stars out of 5
by Anonymous - Posted on 01 June 2024
Had a Consultation with the Gynaecologist. She was excellent . She explained protocol for the treatment and the side effects. Gave clear instructions on how to use the product. Listened to my concerns and arranged a follow up in a few months time. This is NHS service at it's best. The staff and doctors are doing their best at this hospital under a great deal of pressure.
Visited Gynaecology on June 2024
Review titled Newham Hospital
Replied on 03 June 2024
Dear Patient Thank you for your feedback about your experience at Newham General Hospital. We are pleased that your consultation with the Gynaecologist was positive, you felt listened to and was given clear explanations on how to use the product. We will ensure that your comments are shared with the service who we know will appreciate this. Best wishes to you Central Complaints Team Barts Health NHS Trust
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Review titled Quick and efficient
Rated 5 stars out of 5
by Chloe phillips - Posted on 13 June 2024
I went in for a walk-in x-ray turned up at 8:30 doors for walking x-ray open at 9 and I was out by 9:15. Really quick efficient and hopefully will get my results in two weeks. Was cautious using this hospital because of the previous reviews, but I saw nothing but ease and sufficiency
Visited Don't know on June 2024
Review titled Newham Hospital
Replied on 14 June 2024
Dear Chloe Phillips, Thank you very much for taking the time to provide such positive feedback about the care you received at the x-ray department. We will ensure this is shared with the team who will be very happy to receive your kind comments. Kind regards Central Complaints Team
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Review titled Great nuru nurse
Rated 5 stars out of 5
by Nazish - Posted on 21 August 2024
I can write pages and pages on her she feels empathy towards the patients the kind by heart the cute by attitude trust me she is friendly she is caring she is strict when needed Don’t go to her facial experssions they might look don’t come near me but what A nurse what a lady she is love and thank you for being such a sweetheart
Visited Maternity services on June 2024
Review titled Newham Hospital
Replied on 27 September 2024
Dear Nazish, Thank you very much for taking the time to provide such positive feedback. We will ensure this is shared with the team who will be very happy to receive your kind comments. Kind regards Central Complaints Team
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Review titled Practice is Goodbye
Rated 3 stars out of 5
by Shahid Ahmed - Posted on 11 June 2024
Food is 3rd Class. And staff giving food in Emergency Rooms are not providing complete food. I was I room number 5 on 11/06/2024 and at Dinner food was spoiled and Lady not served me complete food, when I asked her she said we are not supplying yogurt to those patients, Who we are giving small juice pack, even meat pack was bursted, looked eaten before serving. Bad Impression on me.
Visited Vascular services on June 2024
Review titled Newham Hospital
Replied on 12 June 2024
Dear Shahid Ahmed Thank you for taking the time share your feedback about your experience at Newham University Hospital. We are disappointed and sorry that your experience has fallen short of the standards we aspire to at Barts Health NHS Trust. We would welcome the opportunity to have the concerns raised looked into and should you wish to happen, please liaise with the site PALS team to support you further. Kindly note that you will need to provide them with the detailed information you would like addressed, provide them with more details about yourself, i.e., date of birth, hospital or NHS number, full address and, if you happy to do so, give a contact number. PALS can be contacted via email address is nuhpals.bartshealth@nhs.net or Tel. No. 020 7363 9292, please quote comment reference number:1825781 if you decide to make contact. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Extra weekend Gynaecology clinics
Rated 5 stars out of 5
by Kate - Posted on 18 June 2024
My appointment was many months away but it was brought forward by the team running clinics on the weekend over the phone. I really appreciate them working on the weekend and was very happy to speak to the consultant who really listened and helped me address my symptoms. Thank you
Visited Gynaecology on June 2024
Review titled Newham Hospital
Replied on 04 July 2024
Dear Kate Thank you for taking the time to share feedback about the Gynaecology Service at Newham General Hospital. We are pleased that the service was able to set up extra weekend clinics for our patients, that you were happy with the service received and that the doctor helped you in addressing your symptoms. We will ensure that your feedback is shared with the service who we know will be very happy to receive your positive comments. Best wishes Central Complaints Team Barts Health NHS Trust
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Review titled Wonderful Doctor and midwife on Labour Ward
Rated 4 stars out of 5
by Anonymous - Posted on 23 May 2024
We gave birth to our son and I felt the quality of care and communication by our doctor and midwife was absolutely brilliant. I am so grateful to them both. We were given information, options and autonomy all communicated with care and respect. I cannot thank them enough for the safe delivery of our son.
Visited Maternity services on May 2024
Review titled Newham Hospital
Replied on 30 May 2024
Dear Patient, Thank you for taking the time to share your positive feedback about the care you received at Newham University Hospital. We are pleased that you were treated amazingly by the staff and that they were kind. It is most rewarding when staff are recognised for their hard work, and we know that they will really appreciate receiving your kind words. Once again, we thank you. Central Complaints Team Barts Health NHS Trust
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Review titled Poor practice
Rated 1 star out of 5
by Lina - Posted on 15 May 2024
Waiting in reception with severe apendics paine from 11 am to 20 pm. only painkillers was given at 3pm. No one done screening. only blad test was done. And keeping all day with paine 9 hours in reception. no paying attention at patience at all. very very poor practice.
Visited Emergency Abdominal Surgery on May 2024
Review titled Newham Hospital
Replied on 30 May 2024
Dear Lina, Thank you for taking time to contact us with feedback about your experience at Newham Hospital. We were very disappointed to hear about your experience. We would welcome the opportunity to look into the concern you have raised and provide feedback as appropriate. Should you wish for this to happen, please liaise with the PALS Team on site who will be happy to assist you further. They can be contacted on Tel. No 0207 363 9292 or via email to nuhpals.bartshealth@nhs.net Kind regards Central Complaints Team
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Review titled Amazing staff
Rated 5 stars out of 5
by Diana kalsi - Posted on 24 May 2024
Had my collarbone plate removed today I must say was as smooth and nurses as surgeon was amazing they was super helpful and staff very friendly, hight recommended!
Visited General Surgery on May 2024
Review titled Newham Hospital
Replied on 28 May 2024
Dear Diana Kalsi Thank you taking the time to share such positive feedback regarding your experience at Newham General Hospital. It is always rewarding when hear about the excellent care our staff provide. We are happy that you found staff helpful, friendly and that you would highly recommend the service. We will ensure that your kind words are shared with the surgical service, who we know will be happy to receive this. Best wishes Central Complaints Team Barts Health NHS Trust.
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Review titled Great care
Rated 5 stars out of 5
by Karen - Posted on 11 May 2024
Sent to A&E by my GP. Tues 7th 10.45am Short wait for triage taken straight to Majic Bay 1 . Nursing staff great kept the mood positive for patients . straight on oxygen alternated with nebuliser. After xray and vista from doctors. Admitted and moved to small side room in majik Bay 2 again great staff kept informed taken for ct scans .monitor and stabilised with oxygen nebuliser and antibiotics. Stay was 48 hrs. All staff from house keeping, porters , food and nursing where friendly helpful and pleasant. Food was okay nothing terrible perhaps a bit bland , tea was way to weak and milky coffee too. Best think was the hot chocolate . Could not of asked for better care or attention.
Visited Accident and emergency services on April 2024
Review titled Newham Hospital
Replied on 30 May 2024
Dear Karen, Thank you very much for taking the time to provide such positive feedback about the care you received at Newham Hospital. We will ensure this is shared with the team who will be very happy to receive your kind comments. Kind regards Central Complaints Team
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Review titled A&E
Rated 1 star out of 5
by Renee - Posted on 01 April 2024
Over a 10 hour wait in A&E with only 1 doctor on duty................................................... .. .. .
Visited General Medicine on April 2024
Review titled Newham Hospital
Replied on 03 April 2024
Dear Renee Thank you for your feedback. We are sorry that you experienced extensive waiting times in the A&E Department at Newham University Hospital. We are sure that the Department is already aware of this situation, working to improve the issue and more importantly, they will be very disappointed that patients are experiencing lengthy waiting times. If you would like to raise your concerns in more detail you can liaise with the site PALS team who will be happy to support you. They can be contacted on Tel. 020 7363 9292 or via email to nuhpals.bartshealth@nhs.net. Kind regards Central Complaints Team Barts Health NHS Trust
Information supplied by Barts Health NHS Trust