Milton Keynes Hospital
Standing Way, Milton Keynes, Buckinghamshire, MK6 5LDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Children’s A&E
Rated 4 stars out of 5
by Anonymous - Posted on 30 September 2024
I bought my 10 year old daughter to accidental & emergency department after she sustained quite a nasty head injury at school. We went to the urgent care first as advised by 111 due to her headache, dizziness, nausea etc but was sent to the hospital after the doc examined her. The nurse and the doctor that we saw were in the accident & emergency department was nothing other than absolutely fantastic. They took their time with my daughter, explained everything really well & calmed her down when she became panicked. I cannot praise the staff at MK Hospital enough. Thank you for all you do in keeping our children safe & well :)
Visited Accident and emergency services on September 2024
Review titled Milton Keynes Hospital
Replied on 01 October 2024
Hello My name is Lisa Barnes and I am the Patient Experience Lead at Milton Keynes Hospital. I wanted to thank you for taking the time to leave your lovely review following your daughter's attendance to our Emergency Department. Feedback such as yours helps to boost staff morale and is so much appreciated by the team. If you have any specific staff names or you would like to discuss any aspect of this further please call 01908 995964 or email patientfamilyengagementteam@mkuh.nhs.uk Thank you for taking the time to write your review and we hope your daughter is recovering well. The Patient and Family Experience team
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Review titled Very efficient
Rated 5 stars out of 5
by Blood pressure check - Posted on 14 September 2024
Easy parking and little wait as the department was at a separate entrance to the main hospital. The nurses took great care to explain what was going to happen. Clear instructions were give for use and all very efficient. Easy to return machine once tests complete and now just waiting for results
Visited Cardiology on September 2024
Review titled Milton Keynes Hospital
Replied on 17 September 2024
Hello My name is Lisa Barnes and I am the Patient Experience Lead at Milton Keynes Hospital. I wanted to thank you for taking the time to leave your lovely review following your blood pressure check. Feedback such as yours helps to boost staff morale and is so much appreciated by the team. If you have any specific staff names or if you would like to discuss any aspect of this further please call 01908 995964 or email patientfamilyengagementteam@mkuh.nhs.uk Thank you for taking the time to write your review and take care. The Patient and Family Experience team
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Review titled Surgery wait times
Rated 1 star out of 5
by Michelle Thompson - Posted on 09 October 2024
I was admitted twice within a week in July and had excellent care from all staff in a&e and on ward 21b despite wait times for a bed. Whilst in hospital I had an urgent mri and biopsy. I was told two weeks for both results and they had gone through as urgent . Mri was 8 wks and biopsy 13 wks I had to go through my GP to get results as I was so worried . Still no letter from Gynae with biopsy result. Had app with gynae 7th Aug to be told Surgery will go ahead as urgent but not on the cancer pathway but it would be 2/3 weeks once biopsy results were back. Next App 30th Aug still no results back but put on the urgent list for surgery and told 2/3 months and that it didn’t matter what the biopsy results were as everything was being removed anyway. Good news though that it’s not cancer however the words used by both gynae doctors were let’s get it out before it can turn sinister. I was Sent away with no pain management atall and put on the list. Been suffering chronic pain since June and can barely get through a day. Called admissions for rough surgery date last wk to be told a year!!! When I asked if consultants are aware of wait times I was told yes but they are ignoring it!!! No one was going to contact me and inform me of this so called drastic change in just five weeks of the wait times since going on the list in Aug. How can this be an urgent list???!!! By all accounts there are not enough theatre slots and the hospital are not meeting targets. I could’ve gone back to a&e several times the last few weeks but it’s pointless as you are just sedated with morphine and sent home then pinged back to gynae. I’ve had to make several calls to the gynae secretary who has been amazing in trying to help. She has mailed my gynae doctor that is doing the surgery several times to no avail! In total I’ve seen 6 gynae doctors since June who have all been very understanding and given what they think is wrong. Telling patients incorrect wait times is in excusable. The impact this has had on my quality of life the last five months has been unbearable to now be told I have to stay like this for another year. Every service is manned by an answer phone and it takes weeks for a callback accept the gynae secretary and this includes PALs who I have tried to contact . No one gets back to use as this service is also struggling!!! I have another appointment on the 17th Oct to try and get some pain relief and an answer as to why I was told 2/3 months??
Visited Gynaecology on August 2024
Review titled Milton Keynes Hospital
Replied on 10 October 2024
Hello Michelle My name is Lisa Barnes and I am the Patient Experience Lead at Milton Keynes Hospital. I am so sorry to read your review regarding our hospital. I have spoken the Patient Advice and Liaison Team (PALS) and cannot find a record of your contact. I do apologise, can you please contact them on pals@mkuh.nhs.uk or by telephoning 01908 995954. This will enable us to get a clearer understanding of your experience at the hospital so we can work with the staff responsible to make improvements, where needed. Any problems you can contact my team and we can pass the details on engagementteam@mkuh.nhs.uk I wish you well. Thank you The Patient and Family Experience team
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Review titled Effective and efficient
Rated 5 stars out of 5
by M Ridley - Posted on 25 August 2024
Charming, friendly and caring staff. Could not have asked for better care. Post op advice was clear and concise.
Visited Dermatology on August 2024
Review titled Milton Keynes Hospital
Replied on 27 August 2024
Dear M Ridley My name is Sharon and I am the Patient Experience Co-Ordinator at Milton Keynes Hospital. I wanted to thank you for taking the time to leave your lovely review. Feedback such as yours helps to boost staff morale and is so much appreciated by the team. If you would like to discuss any aspect of this further please call 01908 995964 or email patientfamilyengagementteam@mkuh.nhs.uk Thank you for taking the time to write your review and we hope you are recovery well. The Patient and Family Experience team
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Review titled Incredible testing of blood results
Rated 5 stars out of 5
by David Justice - Posted on 08 July 2024
I have regular blood tests. I had a diabetes, kidney and liver function test today. Results come back on app same day. How do they do it. Incredible. Thank you.
Visited Don't know on July 2024
Review titled Milton Keynes Hospital
Replied on 09 July 2024
Dear David My name is Lisa Barnes and I am the Patient Experience Lead at Milton Keynes Hospital. I wanted to thank you for taking the time to leave your lovely review. Feedback such as yours helps to boost staff morale and is so much appreciated by the team. If you have any specific staff names or areas you would like to share or if you would like to discuss any aspect of this further please call 01908 995964 or email patientfamilyengagementteam@mkuh.nhs.uk Thank you for taking the time to write your review and we hope your are doing well. The Patient and Family Experience team
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Review titled Thank you
Rated 5 stars out of 5
by MJB - Posted on 10 June 2024
My husband had nasty fall. Triage X-ray Scan Treatment all carried out efficiently. Lovely doctor who seemed to be on duty day and night while I was there . Arrived after 111 call arrived about midday and my husband treated and installed in bed on ward 20 less than 12 hours later. Could not fault treatment. Thank you all
Visited Accident and emergency services on June 2024
Review titled Milton Keynes Hospital
Replied on 11 June 2024
Hello Further to earlier review, thank you again for taking the time to leave another lovely review. As per previous response, if you would like to discuss any aspect of this further please call 01908 995964 or email patientfamilyengagementteam@mkuh.nhs.uk Take care The Patient and Family Experience team
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Review titled 000000000
by Anonymous - Posted on 04 June 2024
After 6 hours waiting and standing up because I can’t sit because of my hamorroides the doctor gave me pain killers and she said she will refer me to the surgery but the put me on routine check!!! I can’t sleep or sit or cough or sneeze or walk and I can’t do number 3 I can’t work which means I can’t live or offload my living cost also I can’t pay taxes anymore!!!! When you will taking people health seriously?! That’s shame on greatest country in the world treating people like insects where is the humanity?! Where is the human rights?! Where are we going?!
Visited Accident and emergency services on June 2024
Review titled Milton Keynes Hospital
Replied on 05 June 2024
Hello My name is Lisa Barnes and I am the Patient Experience Lead at Milton Keynes Hospital. I am so sorry to read your review regarding our hospital and the impact this is having on you. I would really appreciate it if you could contact the PALS Team to enable us to get a clearer understanding of your experience at the hospital so we support you and work with the staff responsible to make improvements, where needed. PALS can be contacted as follows: PALS@mkuh.nhs.uk or by telephoning 01908 995954. I wish you well. Thank you The Patient and Family Experience team
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Review titled Good treatment
Rated 5 stars out of 5
by MRS L A SMITH - Posted on 25 June 2024
I had an accident in my garden and had a wound in my leg. I was seen very quickly and after irrigating the wound and blood taken I had an X Ray. It was then a long wait but the department was very busy - many with injuries sustained after a fall. When a doctorwas available he treated my leg and sent me on my way with a prescription foe antibiotics. Of course I would have liked the wait to be shorter but all of the staff were kind and efficient. Thank you all
Visited Accident and emergency services on June 2024
Review titled Milton Keynes Hospital
Replied on 26 June 2024
Dear Mrs Smith My name is Lisa Barnes and I am the Patient Experience Lead at Milton Keynes Hospital. I wanted to thank you for taking the time to leave your lovely, constructive review. Feedback such as yours helps to boost staff morale and is so much appreciated by the team. If you have any specific staff names or areas you would like to share or if you would like to discuss any aspect of this further please call 01908 995964 or email patientfamilyengagementteam@mkuh.nhs.uk Thank you for taking the time to write your review and we hope you are recovering well. The Patient and Family Experience team
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Review titled Excellent care
Rated 5 stars out of 5
by Jacqueline Coram - Posted on 14 June 2024
I was taken to A&E and was treated with kindness and care. The wait was horrendous, but that was no fault of the staff. Right through the nursing, doctors and the lady at reception, they couldn't have been nicer or done more. I didn't want to go to the hospital, but the lovely paramedics that attended me at home, assured me it was the best thing to do. They too were brilliant. For my treatment that night, I have nothing but praise for then. Thank you.
Visited Accident and emergency services on June 2024
Review titled Milton Keynes Hospital
Replied on 25 June 2024
Hello Jacqueline My name is Lisa Barnes and I am the Patient Experience Lead at Milton Keynes Hospital. I wanted to thank you for taking the time to leave your very lovely, constructive review. With regard to the positive feedback, this really helps to boost staff morale and is so much appreciated by the team. I will ensure this is shared with the relevant staff . If you have any particular staff names or if you would like to discuss any aspect of this further please call 01908 995964 or email engagementteam@mkuh.nhs.uk With regard to the paramedics if you are from Milton Keynes this would come under South Central Ambulance Service. If you would like to share this with them direct you can contact them on patientexperience@scas.nhs.uk Thank you for taking the time to write your review and we hope you are recovering well. The Patient and Family Experience team
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Review titled Labour ward
Rated 5 stars out of 5
by Vee - Posted on 20 September 2024
I would just like to start by saying thank you to all the staff on the labour ward. I generally have never met such amazing caring strangers before. They way they helped me through it all and were so kind was just beautiful. All the ladies made me feel so comfortable and just listened to everything i said and asked for. I just cant explain how lovely they all are how amazing my room was and how supportive they were to me. Its so hard to explain how they made me feel under the circumstances but they helped me bring my baby boy safely into the world and i will forever be grateful i had such beautiful souls to help me. Just amazing women
Visited Maternity services on June 2024
Review titled Milton Keynes Hospital
Replied on 24 September 2024
Dear Vee First of all congratulations on the birth of your baby boy! My name is Lisa Barnes and I am the Patient Experience Lead at Milton Keynes Hospital. I wanted to thank you for taking the time to leave your lovely review for our Labour Ward team. Feedback such as yours helps to boost staff morale and is so much appreciated by the team. We will ensure this is shared. If you have any specific staff names or if you would like to discuss any aspect of this further please call 01908 995964 or email patientfamilyengagementteam@mkuh.nhs.uk Thank you for taking the time to write your review and enjoy time with your new baby. The Patient and Family Experience team
Information supplied by Milton Keynes University Hospital NHS Foundation Trust