Mid Essex Hospital
Broomfield Hospital, Court Road, Broomfield, Chelmsford, Essex, CM1 7ETContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled ENT ear infection
Rated 5 stars out of 5
by Tallulah - Posted on 30 July 2024
The doctor that saw me today in ENT was absolutely lovely today, usually appointments are quite awkward and uncomfortable and he made me feel very comfortable talking to him and being there, he was very funny , polite and very gentle on the painful parts of my ear , by far best Doctor I have met ⭐️⭐️⭐️⭐️⭐️
Visited Ear, Nose & Throat on July 2024
Mid Essex Hospital has not yet replied.
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Review titled Poor communications
Rated 3 stars out of 5
by Sharon - Posted on 31 July 2024
Sadly I’ve not had a good experience my elderly aunt I’m told has been admitted we live in Somerset my sister in law in France we have been phoning to find out what has happened to our frail elderly relative , apparently the operator tells us she is on Feering ward , between us we have been phoning for 3 hours straight still no answer , trying to find out if she’s even alive all very distressing as no one will answer the phone I’m unable to drop everything to travel to Essex as my husband has also been very poorly here in Somerset and I have to say had excellent care in CcU ICU over here and communication have been great so I know it can be done ,
Visited Geriatric Medicine on July 2024
Mid Essex Hospital has not yet replied.
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Review titled Kind staff,over 5wk wait for CT scan result stressing me
Rated 5 stars out of 5
by Tina BUIST - Posted on 05 September 2024
Had a Colorectal outpatients appt at Broomfield in July 2024, appeared hospital made a mess up and booked me a F2F when there was no clinic that afternoon and the Consultant called me hrs before on my appt day so we did the appt over the phone, not a huge issue as thankfully I hadn't left to go to the hospital. Anyway he was a very nice consultant, understanding, he listened and put me really at ease and explained he was looking at my last scan result (2022) and after further chit chat he arranged a urgent CT dye scan which took place on 29/07/2024 at Broomfield hospital, lovely staff there that day too, she couldnt get my veins up but we persisted and eventually after couple needle attempts the scan was done. I was told results in a couple of weeks, its now 05/09/2024 and no scan results, its over 5wks now since CT scan was done, I phoned Broomfield they put me through to Basildon as appears thats consultants base hospital , they wasnt sure if was the correct surgeon as appears I only had his first name on my appt letter, but Basildon put me through to their colorectal secrataries so I left them a message on 21/08/2024, explaining whom I was and I'm a Broomfield patient not a Basildon one, no callback from them as of yet. Left a voice message with Broomfield colorectal nurses on 02/09/2024 explaining who I am and that I still dont have my CT scan results, no call back from them yet though I know they do say please wait 2 days for a call back so I totally understand they are busy team, I also understand that they cant give me results anyway but hoping they were able to pass my voice message onto someone who can. All I would love to get is my CT scan results , I just telephoned Basildon hospital again today 05/11/2024 they put me through to Colorectal Secretary whose out of office voice message doesnt even say anything about the consultants name I am looking for , and shes out of office anyway for several days so I didn't leave another message, as my last one wasnt responded to. I am stressing a bit now and feel like I am going round in circles trying to get my CT scan results, cant get through on Broomfield line as their auto voice rarely gets the dept correct that you ask for, I speak clearly and concisely when I make calls and that auto voice comes up with obscure names when you simply say 'Colorectal'. Theres a long wait for the operator too. That auto voice connector on Broomfield phone line needs looking into, it should understand the word 'Colorectal' or 'Outpatients'. If anyone can get anyone to simply call and give me my scan results I really would appreciate it. Been lovely staff so far at Broomfield all kind, friendly and understanding , it just seems a long time (over 5wks) to wait for a scan result especially when the scan was arranged quite quickly, well it seems a long time to me.
Visited Don't know on July 2024
Mid Essex Hospital has not yet replied.
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Review titled Good care
Rated 5 stars out of 5
by CHRISTINE hOLMES - Posted on 10 June 2024
The Consultant and Nursing Staff were very professional caring and friendly when I had my Lung Biopsy.
Visited Don't know on June 2024
Mid Essex Hospital has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Susan cory - Posted on 30 June 2024
Following a call to 111. I attended A & E. A chest infection had affected my asthma. I was looked after so very well by the team that were on the late shift Saturday 29th June. 2024. Thank you to the wonderful doctors and nurses. A fantastic hospital.
Visited Accident and emergency services on June 2024
Mid Essex Hospital has not yet replied.
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Review titled Wonderful staff
Rated 5 stars out of 5
by Gary Tough - Posted on 26 June 2024
Yesterday I had the opportunity to use A&E . I would like to praise every member of staff from the security guards to the more senior doctors who dealt with me yesterday .Thank you for all your help
Visited Accident and emergency services on June 2024
Mid Essex Hospital has not yet replied.
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Review titled Ophthalmology Outpatients
Rated 2 stars out of 5
by Anonymous - Posted on 07 May 2024
I phoned Broomfield outpatients depth. and pressed 1 for ophthalmology outpatients appointments. After they are closed I got the following announcement....... sorry we are closed!...... not very helpful! No information on when they were open, just sorry we are closed! Causing me to then have to queue on the main number and waste other staff's valuable time to answer When they were open? And hospitals complain that they are under staffed.
Visited Ophthalmology on May 2024
Mid Essex Hospital has not yet replied.
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Review titled Terrible service
Rated 1 star out of 5
by Stephanie Bon - Posted on 24 May 2024
Was sent to Broomfield at 1am by 111. Emergency tooth infection, I was told that a note was sent specifically for me to see a dentist for antibiotics. Arrived there to be greated by a grumpy receptionist who refused to look at the notes and just sat me down to see a "standard" doctor. He refused to give me antibiotics saying that my pain was "not important" enough and no one else would see me I had no infection. My face was swollen, went home after 5hrs wasted and 60 miles round trip in pain. It took 3 mins for an emergency dentist today to diagnose an infection and prescribe antibiotics. Perhaps people could just do their jobs and no question expert. 111 insisted that it was worth me going as I would be welcome and would get help. Pile of rubbish. Terrible place, stay away if you need help
Visited Accident and emergency services on May 2024
Mid Essex Hospital has not yet replied.
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Review titled Amazing staff and surgeons
Rated 5 stars out of 5
by Cydney Bird - Posted on 11 May 2024
My son had a freak accident and required surgery to his chin, neck and mouth the ladies on the Pegusus Ward and Wizard Ward were amazing, they helped keep me calm and supported my son amazingly. The surgeons were very thorough and reassuring when telling me the surgery my son needed and I felt he was in the best hands possible. The support and experience we recieved from the staff was nothing like I have every experienced before, I will forever be grateful to all of them.
Visited Oral and Maxillofacial Surgery on May 2024
Mid Essex Hospital has not yet replied.
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Review titled Amazing hospital
Rated 5 stars out of 5
by Becky - Posted on 27 May 2024
Had burst appendix. Surgeons were absolutely amazing. Spoke me through absolutely everything, reassured me, asked me what my worries were and spoke them through with me, supported me amazingly. Nurses and doctors on the ‘surgical assessment and treatment unit’ looked after me so well, held my hand whilst I told them my worries etc and kept my spirits high. I didn’t feel alone at all and felt so well looked after I had nothing to be afraid of. Highly recommend Broomfield hospital, ever so thankful for them.
Visited General Surgery on May 2024
Mid Essex Hospital has not yet replied.
Information supplied by Mid and South Essex NHS Foundation Trust