Manchester Royal Infirmary
Oxford Road, Manchester, Greater Manchester, M13 9WLContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Professional Staff
Rated 5 stars out of 5
by Jeffrey - Posted on 29 August 2024
(28.08.24) - Attended Manchester Royal Infirmary A&E for my chest pain and would like a special mention to Dr. Katherine. She was a good listener, articulate and professional. Thank you Dr. Katherine.
Visited Accident and emergency services on August 2024
Manchester Royal Infirmary has not yet replied.
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Review titled Great care, went the extra mile .
Rated 5 stars out of 5
by Mark Doyle - Posted on 28 July 2024
Attended urgent treatment centre 28th July 24 . My treatment involved additional blood work to progress my case to an additional hospital/ treatment centre .the nurse who dealt with me from the beginning was great , chased everything up . credit to her profession . many thanks
Visited Accident and emergency services on July 2024
Review titled Manchester Royal Infirmary
Replied on 15 August 2024
Dear Mark, It was very kind of you to take the time to write and compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. This will be shared with the team involved in your care. Kind Regards Connor Thomson Patient Experience Team
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Review titled Amazing care
Rated 5 stars out of 5
by Guillermo - Posted on 08 August 2024
I attended a&e with sharp pain in my abdomen, in what turned out to be a kidney stone. I was by myself as I don’t live in Manchester and was only there for a visit. The staff were amazing, communicative throughout and I received the best care I have ever received at a&e. My family and friends back home were worried but I wasn’t, as I knew I was in the hands of a dedicated team of great professionals. I cannot commend them enough.
Visited Accident and emergency services on July 2024
Manchester Royal Infirmary has not yet replied.
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Review titled Amazing Staff
Rated 5 stars out of 5
by David P - Posted on 06 August 2024
I had my gallbladder removed and stayed on Ward 14 overnight (29th-30th July). The staff were incredible, helpful and caring throughout my stay. From the reception staff, the anesthesiologist and the surgeon to the nursing staff and everybody else involved, I was amazed by the level of care I received. I want to thank each and every nurse who took care of me during my stay. You were all amazing and I'm very grateful for everything.
Visited Don't know on July 2024
Review titled Manchester Royal Infirmary
Replied on 21 August 2024
Dear David, Thank you for your positive comments posted on the NHS website regarding the care you received during your admission at Manchester Royal Infirmary for your gallbladder surgery. It was very kind of you to take the time to write and compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to read that you had such a positive experience and were treated with excellent care before, during and after your surgery I can assure you that we have passed on your thoughts to the Head of Nursing for Theatres and Elective In-Reach Mrs Jo Horrocks who will share your comments with the staff involved. Kind Regards, Connor Thomson Patient Experience Team
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Review titled Great service
Rated 5 stars out of 5
by Julia - Posted on 16 August 2024
All staff very helpful and knowledgeable. Seen on time, staff answered my questions. Procedure performed well by doctor. Consultant great. Thank you all.
Visited Urology on July 2024
Review titled Manchester Royal Infirmary
Replied on 19 August 2024
Dear Julia Thank you for your positive comments posted on the NHS / Care Opinion website regarding the care you received from the Urology team at Manchester university NHS Foundation Trust (MFT) It was very kind of you to take the time to write and compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to read that you thought that the staff were very helpful and knowledgeable, you were reviewed on time and that your questions were responded to, prior to your procedure being undertaken by the doctor. I can assure you that we have passed on your thoughts to the Head of Nursing and Clinical Head of Division for Surgery and Theatres, who will share your comments with the staff involved. Yours sincerely Patient Experience Team
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Review titled Not listened to as a patient
Rated 1 star out of 5
by Helen Wheeldon - Posted on 11 July 2024
Visited ane after being referred by 111. Experienced abdominal pain and was told I was fine after an examination of my stomach. Later reading my discharge notes the information recorded was inaccurate and not true. I am now not further in as to what is wrong with me and experiencing severe abdominal pain.
Visited Accident and emergency services on July 2024
Review titled Manchester Royal Infirmary
Replied on 18 July 2024
Hi Helen, Thank you for providing your feedback regarding your experience in the Emergency Department (ED). The Trust aims to provide patients with effective communication, and we are so sorry to hear the information recorded on your discharge notes is inaccurate and not true. All concerns are taken seriously and should you wish the team to look into your concerns further, please contact 0161 276 4147. Alternatively, you can contact the Patient Advice and Liaison Service (PALS) on telephone 0161 276 8686, or email pals@mft.nhs.uk, quoting reference number PO24/00084. Kind regards, Patient Experience Team
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Review titled Great ward awful food and not clean
Rated 5 stars out of 5
by Anonymous - Posted on 12 June 2024
The staff are lovely on the ward on Elective Treatment Centre. Couldn’t do enough for you. So kind and helpful. Credit to the Nhs. but the food was stone cold and inedible, the ward was filthy not one cleaner seen doing cleaning around beds there were used swabs on the floor, lots of dust, the corridors outside of the ward was filthy there was food on the chairs and it was there from the minute I went to visits at 2pm til when my mother was discharged at 7:50pm! It’s a disgusting hospital. You’ll definitely come out with something you didn’t go in with. I’d recommend someone taking their own cleaning supplies. No air conditioning. On one bit of the ward but on the other there was. Strange. Mum got admitted at 7:00am and didn’t have her surgery until 4:30pm!!! Absolutely ridiculous. I think from now on if we had to go somewhere we would request wythenshawe. Atleast you can guarantee the food is better. How are you meant to get better if your food is so cold but the plates are hot. You’ll end up with food poisoning. The sandwiches are rock hard. The cleanliness let the ward down and the hospital too. It’s meant to be a sterile environment, clearly the Sodexo staff have never had training on how to clean. Or how to heat food properly! So disheartening. Glad my mum is home now no risk of catching bugs or contracting food poisoning
Visited General Surgery on June 2024
Review titled Manchester Royal Infirmary
Replied on 20 August 2024
Dear Anonymous, Apologies for delay in responding, we had to ensure all correct persons, received and responded to your experience. Thank you for providing feedback regarding your experience in the Elective Treatment Centre (ETC) at Manchester Royal Infirmary (MRI). Your feedback has been shared with Ms Judith Duncan, Matron of the Elective Treatment Centre and Mrs Lorna Kerfoot, Director of Facilities (Oxford Road Campus). Matron Duncan would like to thank you for your comments relating to the staff on the Elective Treatment Centre and will ensure your comments are shared with them. Matron Duncan would like to apologise that your mother experienced a delay for her surgery and that the food and cleanliness standards were not satisfactory. This is not the standard we expect for our patients. Mrs Kerfoot was extremely disappointed to hear of your experience of the Trust’s Estates and Facilities services and is sorry for your experience during your visit to the MRI. Mrs Kerfoot has advised that there are strict cleaning schedules which are routinely checked and monitored by the supervisors and assessed through quality audits. Mrs Kerfoot has shared your feedback with the Domestic Management Team and the ward to review the cleaning in the area and ensure that standards are monitored, and that any additional training or support is provided to ensure that the standards are maintained. Mrs Kerfoot also advises that Estates and Facilities are working closely with the ward to understand and address the complaints quickly. Mrs Kerfoot would also like to reassure you that all food is served in line with Food Standards and that Hazard Analysis and Critical Control Points (HACCP) processes are adhered to and audited regularly by internal and external auditors. Please accept our apologies if the food on this day did not meet your expectations. Our Patient Dining Team receives regular training in their respective departments, and we monitor their standards as part of our audit process. Mrs Kerfoot would also like to reassure you that we use the same high standards and food suppliers across sites. Mrs Kerfoot would like to further understand your experience and would like to offer you an invite to our Patient Dining Forum, which you can join by emailing irena.tucker@mft.nhs.uk, to discuss your experience. Kind Regards, Patient Experience Team
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Review titled Amazing people
Rated 5 stars out of 5
by Anonymous - Posted on 05 May 2024
I came in on the afternoon / evening after a referral from 111 and every person working there was so helpful, kind and reassuring from start to finish. I’ve had a few experiences in the past with NHS where I have left feeling patronised / like a burden / etc and this was not the case at all with my visit. Yesterday was some of the best care I have received and the doctor on duty was so reassuring and open minded. Hospital is such a scary place sometimes but I didn’t feel alone at all during my visit and was constantly checked on.
Visited Accident and emergency services on May 2024
Review titled Manchester Royal Infirmary
Replied on 07 May 2024
Dear Patient, Thank you for your positive comments posted on the website regarding the care you received at MRI. It was very kind of you to take the time to write and compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. I can assure you that we have passed on your thoughts to the Quality Lead who will share your comments with the staff involved. Yours sincerely Richard Medway Patient Experience Team
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Review titled Fantastic service
Rated 5 stars out of 5
by Nicola G - Posted on 12 April 2024
Came today to the MRI outpatients, we was unable to find the department, the ladies on the main desk on Manchester infirmary entrance 2 were really helpful and polite on directing us, on walking through the hospital to the department all staff were smiling and really polite to people in the hospital, on the MRI outpatients unit the staff was so helpful and polite and we was seen really quick, way before our appointment time, I have to say I’m really impressed with this hospital, we travelled a hour to get there and we had a great experience, shame our local hospital are not the same, but it’s really good to see that even though hospitals are really under pressure that you are treated with respect and dignity and the staff never show they are busy. Well done Manchester Royal.
Visited Don't know on April 2024
Review titled Manchester Royal Infirmary
Replied on 15 April 2024
Thank you for your positive comments posted on the NHS website regarding the care you received at Outpatients in MRI Hospital. It was very kind of you to take the time to write and compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to read that you thought the hospital staff were respectful, helpful, and polite, along with the 2-reception staff. Glad you had a great experience and fantastic service. I can assure you that we have passed on your thoughts to the Head of Nursing of MRI who will share your comments the staff involved. Yours sincerely Connor Thomson Patient Experience Team
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Review titled Careful and professional service
Rated 5 stars out of 5
by Andrew Taylor - Posted on 17 April 2024
I attended A&E after falling during the Manchester marathon. The attention I received was excellent; thorough yet still very friendly. Options were given to me regarding which procedures could be used which were clearly and carefully explained. Everyone involved in the treatment was excellent, again explaining what was about to happen. A special mention to the A&E doctor who led the process and also organised sandwiches and tea during our stay at the hospital. Thanks again to all involved.
Visited Accident and emergency services on April 2024
Review titled Manchester Royal Infirmary
Replied on 17 April 2024
Thank you for your positive comments posted on the NHS / Care Opinion website regarding the care you received at A+E at MRI. It was very kind of you to take the time to write and compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. I can assure you that we have passed on your thoughts to the Head of Nursing who will share your comments the staff involved. Yours sincerely Richard Medway Patient Experience Team
Information supplied by Manchester University NHS Foundation Trust