Maidstone Hospital
Hermitage Lane, Maidstone, Kent, ME16 9QQContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Brilliant care
Rated 5 stars out of 5
by Dr Philippa Smith - Posted on 18 November 2022
My mother was admitted to mercer ward. The care has been outstanding; nurses are professional, thoughtful and caring. Doctors are also excellent and have kept me up to date. They have ensured that my mother remains comfortable, for which I am eternally grateful.
Visited Geriatric Medicine on November 2022
Review titled Maidstone Hospital
Replied on 14 December 2022
Dear Dr Smith Thank you for taking the time to submit your recent feedback on the nurses from Mercer Ward caring for your mother recently. Staff always appreciate receiving such kind words and praise, so please be assured that I will pass your feedback to the Ward Management Team so that it can be shared amongst staff. Thank you again for your time and interest. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01892 632953/01622 224960 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Standards of care are amazing
Rated 5 stars out of 5
by Mr Nicholas J Coker - Posted on 06 October 2022
After getting a metal fragment in my eye and presenting to A&E I was informed I'd have an hour and a half hour wait for triage before being seen in approx 5 hours. I was seen in 50 minutes, which was good and sent to minors. Given the option of waiting 8 hours to be seen or returning the following day I opted for an appointment. Due to unforseen circumstances my lift fell through for the following morning. I phoned to notify the dept and the staff were great and scheduled an appointment for me a few hours later. Once I arrived I was in, fixed and out again in less than 15 minutes. The staff were great with steady needle hands! My only criticism is that there were obviously long waiting lists and it seemed the staff were stretched too thin and need more support.
Visited Don't know on October 2022
Review titled Maidstone Hospital
Replied on 07 December 2022
Dear Mr Coker Thank you for your email and I am sorry to learn that unfortunately you recently injured your eye which required treatment at Maidstone Hospital Emergency Department. I thank you also for taking the time to submit your feedback on your experience which I will now pass to the Emergency Department and Minors Department Leads so that it can be shared amongst the Team. Please note that staff always appreciate receiving such praise, so I thank you for your time and consideration. I do hope that you have now made a full recovery. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01892 632953/01622 224960 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled The treatment was exemplary
Rated 5 stars out of 5
by Derek - Posted on 27 October 2022
I was admitted on Wednesday to the ccu after two cardiac arrests, one at home and one at the hospital. I had a range of tests, including chest X-rays, ecg's and an Echocardiogram. My problem was quickly identified as Bradycardia (A very slow heart rate) Thursday I was fitted with a Pacemaker and Friday I was home. I received the utmost care and empathy from all staff, from the Cardiologists, Nurses, Auxiliraries and the Cleaners. I simply cannot praise the hospital and staff for everything they did for me ... without the due care and attention I received I would not be here today. Thank you from myself and my family, bless you all. Derek
Visited Cardiology on October 2022
Review titled Maidstone Hospital
Replied on 08 December 2022
Dear Derek Thank you for your kind words and praise for the staff that cared for you whilst admitted to the Coronary Care Unit at Maidstone Hospital recently. Staff always appreciate receiving such kinds words and praise so please be assured that I will forward your feedback to the management team, so that it can be shared amongst all staff. Thank you again for your time and I do sincerely hope that you continue to stay well. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01892 632953/01622 224960 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Rapid Access after 8hour wait
Rated 1 star out of 5
by Anonymous - Posted on 28 October 2022
Refered 'urgently' with a retinal tear and hemorrhage on right eye. Rapid access clinic called the same day with early appointment for surgery the following morning. Needless to say I am very anxious. Drops inserted to dilate pupils. Waited to be told staff member off sick so I'm pushed back to 2.15pm. Dilation worn off so another dose of drops inserted ready for my 2.15pm slot. Consultant calls me in at 2.35pm to say he is too busy and needs to see to the general eye clinic patients before ME. The majority of patients sitting around me arrive way after I have but get seen. My choice was either wait until end of clinic for my laser photocoagulation surgery or come back the next day. I had already had a sleepless night before this scheduled appointment so was definitely wanting to get this over with today!!! By 5pm I'm a tearful anxious mess. The Consultant inserted more drops and numbing drops but within 2 mins the surgery started. Awful sharp pains and I almost passed out. The worst experience ever. Advised to go home and rest for a few days. The summary of my day...I was made to wait from 9am to 5pm for a 10minute procedure. Totally unexceptable treatment. Was a horrible experience and has really affected me mentally.
Visited Ophthalmology on October 2022
Review titled Maidstone Hospital
Replied on 14 December 2022
Dear Patient, Thank you for taking the time to submit your feedback on your recent experience when attending Maidstone Hospital Rapid Access Eye Clinic and I am so sorry to learn of your experience. Can I please suggest that you contact PALS to discuss this further, however in the interim please be assured that I have passed your feedback to the Ophthalmology Management Team so that it can be discussed amongst staff and used as a learning tool to enhance future patient experience. Once again I am so sorry for your experience but do sincerely hope that you have now made a full recovery both physically and mentally. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01892 632953/01622 224960 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Excellent Care
Rated 5 stars out of 5
by Sonia Holmes - Posted on 24 October 2022
Admitted for urgent CT scan of possible blood clot in abdominal aorta. Unfortunately my veins notoriously difficult to locate with cannula needle. Eventually one was found by a combination of ultrasound and the skill of a doctor. I was impressed to hear him muttering the names of veins and arteries as his finger moved over my arm. His way of retaining his knowledge of the human body during work. I thought that they learnt this during their studies, then promptly forgot a lot of it. He was so gentle, after feeling like the proverbial pincushion, I didn’t even feel the insertion of the needle. The CT scan was over without any problems & he quickly confirmed it was clear, although apparently I have gall stones which I didn’t know about. The staff were all very kind and caring, they made a worrying time for my husband and myself more bearable by their calm and knowledgeable demeanour. Not the best way to spend a Saturday, but certainly not the worst either. The staff inspire confidence in our NHS and although I hope I do not have to visit them again in the future, it gives me a warm feeling knowing they are there. Thank you .
Visited Accident and emergency services on October 2022
Review titled Maidstone Hospital
Replied on 08 December 2022
Dear Sonia Thank you for taking the time to submit your kind words and praise regarding your recent experience when having your scan. Staff always appreciate receiving such praise, so please be assured that I will forward to the management team so that it can be shared amongst staff. Thank you again and I am so very pleased that your results were favourable. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01892 632953/01622 224960 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled wonderful care.
Rated 5 stars out of 5
by martin fryday - Posted on 03 November 2022
admitted on sun 30th oct via 999 excellent service to aau depart. with diabetic problem. discharged on tue 1st nov the care i received from all staff members was excellent. thank you.
Visited Diabetic Medicine on October 2022
Review titled Maidstone Hospital
Replied on 08 December 2022
Dear Mr Fryday Thank you for taking the time to provide feedback on your recent experience when a patient in the Acute Assessment Unit. Staff always appreciate receiving such kind words and praise, so please be assured that I will pass your feedback to the management team so that it can be shared amongst staff. Thank you again for your time and I do sincerely hope that you are feeling better now. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01892 632953/01622 224960 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
Information supplied by Maidstone and Tunbridge Wells NHS Trust