Macclesfield District General Hospital
Victoria Road, Macclesfield, Cheshire, SK10 3BLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Macclesfield District General Hospital.
Reviews
-
Review titled Nice people , terrible process
Rated 2 stars out of 5
by Anonymous - Posted on 02 March 2024
Over 2 days my husband who has sever back pain was sitting in uncomfortable chairs for 18 hours waiting to be told there is nothing we can do - go home . After the 2 days - 1 MRI - a few mins contact with specialists he is in so much pain he isn't sleeping, you managed to make things worse not better. I believe the problem is with the process not the staff. You used the Same day treatment centre as a holding pen, the only people who had contact with him there were kind and sympathetic, but had no authority/expertise to assess him. The people who were assessing him, including at Salford Royal had no sight of the patient so were just making decisions on symptoms with no concern over how long the decisions took and the impact on the patient. You have designed the "care" out of the process. creating an unsatisfactory experience for the patients and I assume the staff. The medical "treatment" he received was an MRI and a few minutes of consultants time. If these had been simple dedicated appointments it would have taken only a couple of hours of his time.
Visited Day treatment services on March 2024
Review titled Macclesfield District General Hospital
Replied on 15 March 2024
We were very disappointed and sorry to read your comments. Please contact the Customer Care Team to discuss this matter further and they will be more than happy to assist you. They can be contacted on 01625 661449 or e-mail on ecn-tr.CustomerCareService@nhs.net. The trust aims to continually improve the quality of services we provide and your feedback is key to achieving this.
-
Review titled Wonderfully kind efficient warm friendly service
Rated 5 stars out of 5
by Ann P - Posted on 27 March 2024
Had a fall on Saturday evening and on Tuesday arrived at A and E with a painful, swollen and bruised right foot at 12.36pm. I now know I have a broken 5th metatarsal. Everyone from the moment we arrived was so very kind patient, professional and super efficient. From reception, initial Triage, to L at the next stage, on to X-ray ( didn’t even have time to sit in waiting area before I went in) where I was escorted back to A and E and then back to L for boot fitting and advice. I can’t thank everyone enough and really do hope that whoever reads this will pass on my sincere and warm appreciation. I consider myself very lucky and blessed to have had such excellent care and on a day ( 27th March) when the news says people are dissatisfied with the NHS , I want to shout out for what a wonderful job you are all doing and send a huge Thank You!!
Visited Accident and emergency services on March 2024
Review titled Macclesfield District General Hospital
Replied on 09 April 2024
Thank you for taking the time to post your comments concerning your care at Macclesfield Hospital. We will pass your comments on to the department concerned and I am sure your feedback will be very well received by our staff. Thank you once again.
-
Review titled Out-of-hours GP visit
Rated 5 stars out of 5
by Nicola Craine - Posted on 11 March 2024
I accompanied my father to an out-of-hours GP appointment, arranged via NHS 111 over the weekend. We were both very impressed with the efficiency of the service. The GP we saw was very thorough and reassuring. Thank you very much.
Visited Urgent care centre on March 2024
Review titled Macclesfield District General Hospital
Replied on 15 March 2024
Thank you for taking the time to post your comments concerning your care at Macclesfield Hospital. We will pass your comments on to the department concerned and I am sure your feedback will be very well received by our staff. Thank you once again.
-
Review titled Welcoming and efficient
Rated 5 stars out of 5
by Anonymous - Posted on 02 March 2024
Pleasant surroundings. Hardly any waiting time. Friendly consultant and helpful nurse. Bloods taken on the spot so no need for another visit to local clinic.
Visited General Surgery on March 2024
Review titled Macclesfield District General Hospital
Replied on 15 March 2024
Thank you for taking the time to post your comments concerning your care at Macclesfield Hospital. We will pass your comments on to the department concerned and I am sure your feedback will be very well received by our staff. Thank you once again.
-
Review titled Excellent care
Rated 4 stars out of 5
by Christine Routley - Posted on 09 March 2024
As a visitor to the area I required treatment in the emergency department. From reception to discharge from your out of hours GP service the care was excellent. The department was extremely busy but each member of staff ,from reception, triage nurse and finally your GP ensured I received the best care . Kind , attentive and professional in extremely difficult circumstances. I thank you all
Visited Accident and emergency services on March 2024
Review titled Macclesfield District General Hospital
Replied on 15 March 2024
Thank you for taking the time to post your comments concerning your care at Macclesfield Hospital. We will pass your comments on to the department concerned and I am sure your feedback will be very well received by our staff. Thank you once again.
-
Review titled Student nurse intensive care
Rated 5 stars out of 5
by George - Posted on 14 March 2024
Dear NHS, My brother was in intensive care and I would like to give amazing feedback to the nurses that have looked after him for the last 10days but in particular today he was been taking care of by a student nurse who I believe was in her 2nd year. The attention to detail, empathy and caring nature that was displayed from her was amazing. My family and I can not that you enough! You will go far in your career! 10*** service. Many thanks,
Visited Intensive Care on March 2024
Review titled Macclesfield District General Hospital
Replied on 15 March 2024
Thank you for taking the time to post your comments concerning your care at Macclesfield Hospital. We will pass your comments on to the department concerned and I am sure your feedback will be very well received by our staff. Thank you once again.
-
Review titled Great care
Rated 5 stars out of 5
by Anonymous - Posted on 27 February 2024
I went to A&e on 25.2.24. I would just like to give a big thanks for the excellent level of care I received. The receptionist, triage nurse, nurse taking bloods and the doctor were all very professional, caring and reassuring. Well done.
Visited Accident and emergency services on February 2024
Review titled Macclesfield District General Hospital
Replied on 15 March 2024
Please accept our sincere thanks for taking the time to comment on your experiences while being cared for on the ward. It's great to hear you were so pleased with the service provided. I will feed back your comments to the staff concerned and I'm sure it will mean a lot to them.
-
Review titled Endoscopy Deepartment
Rated 5 stars out of 5
by Robert Irvine - Posted on 05 January 2024
Excellent department, great service by the team. I had a a gastroscopy this morning 5/1/24 . They could not have been nicer , or, more professional . Well done , it was almost an enjoyable procedure. Once again many thanks. Robert Irvine.
Visited Diagnostic Endoscopy on January 2024
Review titled Macclesfield District General Hospital
Replied on 15 March 2024
Please accept our sincere thanks for taking the time to comment on your experiences while being cared for on the ward. It's great to hear you were so pleased with the service provided. I will feed back your comments to the staff concerned and I'm sure it will mean a lot to them.
-
Review titled Well done A&E Team
Rated 5 stars out of 5
by Jane Perry (Dot Young) - Posted on 03 February 2024
Mum came in via A&E on Friday evening at 7pm with atrial fibrillation and we felt we were in safe hands for 6 hours until discharged from resus. Each department that dealt with us linked to the next and we were kept informed at every stage of test results, estimated waiting times and next steps. The staff were exemplary - working efficiently and attentively at each step: triage, A&E, initial doctor's consultation, xray department, resus department and cardiac doctor consultation. Thank you so much, you should all be so proud of your team that can provide a service of this quality.
Visited Accident and emergency services on January 2024
Review titled Macclesfield District General Hospital
Replied on 15 March 2024
Thank you for taking the time to post your comments concerning your care at Macclesfield Hospital. We will pass your comments on to the department concerned and I am sure your feedback will be very well received by our staff. Thank you once again.
-
Review titled Ward 1 and their Kindness
Rated 5 stars out of 5
by C.Birtles - Posted on 16 February 2024
I cannot praise enough. From A&E where I began my 5 week stay to Critical Care, to Ward 1. I'm extremely grateful to everyone who helped get me well & home to my family. From the consultants, Drs, Nurses,HCA's Housekeeping and the coffee trolly chap. Thankyou.
Visited Orthopaedics on January 2024
Review titled Macclesfield District General Hospital
Replied on 15 March 2024
Please accept our sincere thanks for taking the time to comment on your experiences while being cared for on the ward. It's great to hear you were so pleased with the service provided. I will feed back your comments to the staff concerned and I'm sure it will mean a lot to them.
Information supplied by East Cheshire NHS Trust