Macclesfield District General Hospital
Victoria Road, Macclesfield, Cheshire, SK10 3BLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Very caring
Rated 3 stars out of 5
by Hels - Posted on 15 June 2024
AnE overwhelmed with patients and no space. Awful conditions for staff! However, they were fabulous with me, I had literally just had chemo and needed an ankle X-ray to check an injury I had just done pre-chemo. Due to these circumstances they whisked me through, kept me away from others as much as possible (infection risk), and were just so understanding and kind and caring. My apologies to other patients, and my grateful thanks to the wonderful staff.
Visited Accident and emergency services on June 2024
Macclesfield District General Hospital has not yet replied.
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Review titled 12 hour wait A@E !
Rated 4 stars out of 5
by Man Browning - Posted on 24 May 2024
Entered A@E at 20.45 and didn't get home till 08.30am! Short staffed and when more emergency cases came in the wait got longer. No body came to apologise or re- assure patients. No tea or biscuits offered untill we asked. Had to keep asking reception staff. Quite a few mental health patients wondering around.
Visited Accident and emergency services on May 2024
Macclesfield District General Hospital has not yet replied.
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Review titled Good care
Rated 4 stars out of 5
by C Smith - Posted on 16 May 2024
The waiting times are obscene and at night there is not enough facilities to obtain food only crisp etc which is useless there should be sandwich dispensers. Its not the staffs fault but better information needs providing to patients to know what's going on I was sat for hours and nobody told me any results until I was forceful.
Visited Accident and emergency services on May 2024
Macclesfield District General Hospital has not yet replied.
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Review titled Brilliant Service
Rated 5 stars out of 5
by Paul - Posted on 06 April 2024
Had to take a quick trip for an x-rax to A and E, extremely pleasant staff and quick turn around, I could not have been in better hands.
Visited Accident and emergency services on April 2024
Review titled Macclesfield District General Hospital
Replied on 09 April 2024
Thank you for taking the time to post your comments concerning your care at Macclesfield Hospital. We will pass your comments on to the department concerned and I am sure your feedback will be very well received by our staff. Thank you once again.
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Review titled Excellent
Rated 5 stars out of 5
by Jo - Posted on 21 April 2024
1 excellent I put excellent down because it was! Nothing could be improved at all. The 2 nurses were amazing - the consultant too. The consultant even took me to see an ENT consultant because he had a free appointment. I was in absolute agony when I arrived, but within minutes they gave me morphine & codeine. Really the whole experience couldn't be improved upon! One very kind man working there gave my husband porridge & tea! Everyone was just so kind & courteous & professional & caring. I couldn't have wished for any better treatment & care, it was absolutely excellent! Thank you so much to all at Macclesfield A & E department! Jo
Visited Accident and emergency services on April 2024
Macclesfield District General Hospital has not yet replied.
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Review titled So impressed!
Rated 5 stars out of 5
by Carly Haigh - Posted on 17 April 2024
I was so impressed with how quickly the friendly and caring staff at macclesfield hospital looked after my son. We saw 3 people (receptionist, triage and wound nurse) and all 3 were professional, efficient, calming and so so nice! Thank you to all of you for making a stressful situation bearable ❤️🙏
Visited Accident and emergency services on April 2024
Macclesfield District General Hospital has not yet replied.
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Review titled Fabulous treatment in A and E
Rated 5 stars out of 5
by Elisabwth Arrowsmith - Posted on 22 April 2024
I arrived at 9.17, clerked in, triaged andthen within 3 to 4 minutes called through to see the nurse consultant. She knew exactly what i had broken. Straight to xray. After diagnosis and what to do chat i was on my wsy home at 9.50. Absolutrly amazing. A big big thank you. To Macc A and E Xx . Xx By 9.50 i was on my way home
Visited Accident and emergency services on April 2024
Macclesfield District General Hospital has not yet replied.
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Review titled Very mixed
Rated 3 stars out of 5
by Jennifer Mackay - Posted on 14 May 2024
I have used this hospital 4 times in the past 18 months for my toddler son. The first (December 2022) was an unexpected one-night inpatient stay on the children’s ward. Horrendous. As I hadn’t pre-booked my food and have a dairy allergy, all they gave me for dinner was a dry baked potato and 4 chicken nuggets with ketchup. The cafe was closed. I was breastfeeding an underweight baby and was starving having been admitted at 1pm. Breakfast was 2 slices of toast (jam, no butter). My baby woke up constantly due to noise levels and temp (too hot then too cold) and I didn’t sleep a wink. It was icy outside and I tearfully told the nurses and doctor that neither of us had slept and needed help to get home safely (rather than driving over the icy hills to Buxton). None was available. I’ve never felt so alone and am still troubled by this experience. Second and third times were due to a stomach bug and an emergency admission due to choking. Both times we waited in children’s emergency for a few hours before being seen. This is a nice enough waiting area away from the chaos of accident and emergency. could do with a few more toys and access to food and drink though. 4th time was in April 2024 - allergy testing in children’s outpatients. This was brilliant. The waiting area is comfortable and well equipped, and the medical team were brilliant with my defiant toddler. However, major downside was getting a parking fine due to accidentally inputting the wrong reg no when I was driving my husband’s car. My appeal was rejected even though I paid £3.50 and can prove it. I have escalated to the ombudsman.
Visited Don't know on April 2024
Macclesfield District General Hospital has not yet replied.
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Review titled Really Disapointed’
Rated 1 star out of 5
by Anonymous - Posted on 03 April 2024
This is my second time 5hours waiting for the doctor Im a international student I paid lot of nhs fee for anualy per person wise So i m realy disapointed about waiting time for the doctor…
Visited Children's & Adolescent Services on April 2024
Review titled Macclesfield District General Hospital
Replied on 09 April 2024
We were very disappointed and sorry to read your comments. Please contact the Customer Care Team to discuss this matter further and they will be more than happy to assist you. They can be contacted on 01625 661449 or e-mail on ecn-tr.CustomerCareService@nhs.net. The trust aims to continually improve the quality of services we provide and your feedback is key to achieving this.
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Review titled Frustrating and upsetting
Rated 1 star out of 5
by Nicola Haynes - Posted on 08 April 2024
A close relative is on ward 4 and calling the ward for an update regarding her condition is impossible. If you manage to reach anybody with them hanging up on you they explain they will get a nurse to call back and they don't. I hope if a close relative of theirs is in the same position they do not experience this. It is very frustrating and upsetting as I have no idea how they are doing. I am fearful that they will not call me if she takes a turn for the worse. It is totally unacceptable. She has been in for over 2 weeks so it is not an isolated incident. I have tried at different times of the day with the same result. To add insult to injury they have lost her dressing and gown. This happened when she was in Macclesfield hospital last year also. Seems like they have a total disregard for patients belonging too.
Visited Older people's services on April 2024
Review titled Macclesfield District General Hospital
Replied on 09 April 2024
We were very disappointed and sorry to read your comments. Please contact the Customer Care Team to discuss this matter further and they will be more than happy to assist you. They can be contacted on 01625 661449 or e-mail on ecn-tr.CustomerCareService@nhs.net. The trust aims to continually improve the quality of services we provide and your feedback is key to achieving this.
Information supplied by East Cheshire NHS Trust