Luton and Dunstable Hospital
Lewsey Road, Luton, Bedfordshire, LU4 0DZContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Disappointed as is always the case
Rated 1 star out of 5
by Anonymous - Posted on 08 March 2024
I always try to avoid the hospital as every time I’ve had to go in the past it’s nothing but waiting around for them to tell me something I already knew. First time ever I got a real bad ear infection. I tried home remedies and took various pain killers but nothing was working and the pain was so unbearable that I couldn’t sleep. The last time I experienced pain like this was when I dislocated my ankle. The pain in my ear was so extreme that I was crying and I never cry. At 3am I went to the hospital I told them the situation and how much pain I was in. Initially I was seen to straight away by a nurse. I basically explained to her what I told reception. I was then sent to the waiting area again and was told a doctor would come to see me. I waited almost two hours. It was not busy at all. It reached 6am and no one came so I left. I can understand if it was busy and if the waiting area was full but it wasn’t as more than half the seats were empty. As I explained to reception and the nurse I avoid hospitals but the fact that I went to the hospital at 3am and it was not busy at all and the extreme pain I was in and I was still waiting around for almost 3 hours. Every time I go to the hospital it’s the same. I’ve lost all confidence in the nhs and the hospital. It seems like it’s only worth going hospital if your dying. Disappointed is an understatement
Visited Ear, Nose & Throat on March 2024
Review titled Luton and Dunstable Hospital
Replied on 22 April 2024
Dear Patient We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given. We would encourage you to contact our Complaints Department directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further
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Review titled Rude uncaring staff
Rated 1 star out of 5
by Anonymous - Posted on 04 February 2024
I have cancer and I was brought in by ambulance as I had bad pain. I was left waiting in AE for a very long time. I asked two staff if they could help as I had a a tube in my arm and felt quite weak. They were very rude and dismissive. After waiting hours discharged myself. I am usually treated at a norfolk hospital and I thank goodness I am just visiting Luton and will not have to use you ever again. Politeness costs nothing and there were not that many people waiting.
Visited Accident and emergency services on February 2024
Review titled Luton and Dunstable Hospital
Replied on 07 March 2024
Dear Patient We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given. We would encourage you to contact our Complaints Department directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.
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Review titled Brilliant staff and practice
Rated 5 stars out of 5
by Fantastic services - Posted on 03 April 2024
My son had a tonsillectomy and adenoids removed. From start to finish, we had a brilliant experience. Yes of course you have to wait and the ENT clinic was busy once seen. We felt totally happy about the procedure going forward. The staff on the hedgehog ward absolutely amazing as were the surgeon and the anaesthetic team at a worrying time. They all made us feel reassured and happy. Procedure went well and after-care was brilliant. Different situation I have recently used the out of hours GP there was a wait but I’m not sure what some people want? We have free NHS care which we should be grateful for although you still have people moaning and shouting at staff which I find really ridiculous if you want a premium service pay to go privately we should be grateful for the staff who are just doing there job they all have a role to play and let’s face it if gps were pulling there weight more and not asking us to call 111 who direct you to A&E then the wait would be much shorter. Stock your medicine cupboard and only go to A&E if it’s an actual need. 🙂
Visited Ear, Nose & Throat on February 2024
Review titled Luton and Dunstable Hospital
Replied on 22 April 2024
Dear Patient Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.
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Review titled Very professional
Rated 5 stars out of 5
by Martin Hill - Posted on 15 February 2024
I had a colonoscopy and after being worried and apprehensive the staff looked after me well and put me at ease. The people performing the procedure were very friendly and professional. Thank you to all.
Visited Don't know on February 2024
Review titled Luton and Dunstable Hospital
Replied on 07 March 2024
Dear Patient Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.
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Review titled Very Professional Doctor
Rated 5 stars out of 5
by Dunstablian(John Ganges) - Posted on 02 January 2024
Visited 02/01/2024 was seen by a very professional doctor. Put me at ease immediately, carried out the procedure professionally, explaining exactly what he was going to do and was doing throughout. Very interesting conversation also, taking my mind off the procedure being performed. Would happily visit again and insist if i could on the same Doctor. Thank you sir.
Visited Neurology on January 2024
Review titled Luton and Dunstable Hospital
Replied on 07 March 2024
Dear Patient Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.
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Review titled Answering phones
Rated 2 stars out of 5
by Anonymous - Posted on 24 January 2024
Tried ringing Waiting lists office as my planned operation was cancelled in November 2023 as I was told a new date would be sent to me..I have heard nothing in 2 months this was the third time my surgery had been cancelled.. So today I tried calling for an update on when I could expect my surgery.. the phone rang for 50minuets before it went yo engaged tone I was told the whole time I was first in queue..I then tried again straight away the computer voice said first in queue the phone rang for an hour before the line went dead...disappointed and slightly angry that no one could pick up a phone and speak to me...
Visited Don't know on January 2024
Review titled Luton and Dunstable Hospital
Replied on 07 March 2024
Dear Patient We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given. We would encourage you to contact our Complaints Department directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.
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Review titled Excellent care
Rated 5 stars out of 5
by A Parr - Posted on 29 January 2024
I had a general anaesthetic as part of my wisdom tooth removal. The anaesthetist was absolutely wonderful. I was nervous, he responded by being kind and compassionate. He took time to explain the process and what he was doing. He took extra care to keep me warm, which prevented my Reynards from affecting my circulation. My surgeon was excellent, he made me feel confortable with what he was going to do and I was far less nervous of the procedure because I had complete confidence in him. All of the nurses were kind and took excellent care of me in recovery. The hospital is the most efficient nhs hospital I have ever visited. I would recommend it to anyone needing surgery.
Visited Anaesthesia services on January 2024
Review titled Luton and Dunstable Hospital
Replied on 07 March 2024
Dear Patient Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.
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Review titled Awful staff and organisational process
Rated 1 star out of 5
by Anonymous - Posted on 15 December 2023
Was say here for over an hour without being a knowledged staff were all over the place and unfriendly. Unapproachable and way to many appointments made when they are unable to keep on top of them
Visited Ophthalmology on December 2023
Review titled Luton and Dunstable Hospital
Replied on 07 March 2024
Dear Patient We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given. We would encourage you to contact our Complaints Department directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.
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Review titled Just Left
Rated 2 stars out of 5
by Lindsay Harvey - Posted on 30 December 2023
In extreme pain, I was left , forgotten all through the night. It’s so uncomfortable, when ur ill ,hard chairs, no access to water, food , phone charging , feels like a prison. Why can’t we have better, waiting hours , Waiting to see medics after seeing the out of hours doctor much earlier Forgotten to be placed on the Rota of the new shift. When eventually in I wasn’t diagnosed ,No meds for the pain, sent home with a suspected headache- it took a 111 call to diagnose the neuralgia and shingles erupting everywhere. That was the next day . Well done him x
Visited Accident and emergency services on December 2023
Review titled Luton and Dunstable Hospital
Replied on 07 March 2024
Dear Patient We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given. We would encourage you to contact our Complaints Department directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.
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Review titled Nurse in charge
Rated 1 star out of 5
by Anonymous - Posted on 23 December 2023
Rung a and e and spoke to nurse in charge and quite frankly was really well rude and put phone down on me. I asked if they had a maxilofacial specialist in a and e and she litterally asked what was wrong . Which was i have been in pain for 6 days now and she said nope and put the phone down on me. Disgusting behaviour .
Visited Accident and emergency services on December 2023
Review titled Luton and Dunstable Hospital
Replied on 07 March 2024
Dear Patient We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given. We would encourage you to contact our Complaints Department directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.
Information supplied by BEDFORDSHIRE HOSPITALS NHS FOUNDATION TRUST