Luton and Dunstable Hospital
Lewsey Road, Luton, Bedfordshire, LU4 0DZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent care
Rated 5 stars out of 5
by Happy - Posted on 13 August 2024
I attended the Same Day Emergency care dept. All I can say is the care I received and the staff were excellent, I wish all services could be this friendly efficient and thorough.
Visited Don't know on August 2024
Luton and Dunstable Hospital has not yet replied.
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Review titled Brilliant technician and reception staff
Rated 5 stars out of 5
by Jenny Eccles - Posted on 23 August 2024
I had my 1st pacemaker check The technician listened carefully answered my questions fully and clearly demonstrated how very good she is at her job She was both patient and very efficient Thank you The ladies in reception were cheerful and helpful as the gave me full details of my next appointment All the ladies we met today in the cardiac centre were an asset to your institution - the technician in particular Thank you Luton and Dunstable ladies in the cardiac centre
Visited Cardiology on August 2024
Luton and Dunstable Hospital has not yet replied.
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Review titled Great care
Rated 5 stars out of 5
by Anonymous - Posted on 12 August 2024
Thank you to the A&E, and SDEC staff. I was seen on Sunday morning, triaged quickly and then moved to SDEC where they were patient and gave me all the necessary tests. The doctors and nurses were all very nice and I was out of there before lunch, with answers! Thank you :)
Visited Accident and emergency services on August 2024
Luton and Dunstable Hospital has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by LCM - Posted on 16 August 2024
Unfortunately I needed the care of a and e then same day emergency care then the day treatment centre over a period of 10 days All depts were caring, professional and efficient
Visited Accident and emergency services on August 2024
Luton and Dunstable Hospital has not yet replied.
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Review titled Caring Medical Team
Rated 5 stars out of 5
by Christina M - Posted on 11 July 2024
On the 10 July I visited the Eye Clinic, I also visited SDEC (same day emergency care, 25 June) the care I received was Outstanding! Thank you all so much.
Visited Don't know on July 2024
Review titled Luton and Dunstable Hospital
Replied on 18 July 2024
Dear Patient Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.
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Review titled Unnecessary long wait times and uncaring staff
by Anonymous - Posted on 08 July 2024
Absolutely shocked at how appalling A&E at L&D was on Friday 5 July. My mum who is 80 recently left L&D hospital after staying for a week and was advised by her GP to go back to hospital as an emergency. We decided to drive rather than wait for an ambulance. We arrived at 3pm and she did not get a bed until 11pm. At all times we were polite but the initial nurse at booking in and the triage nurse in A&E were completely unfriendly to the point of being hostile. We were treated as a problem rather than needing care. My mum was an NHS nurse for 50 years and knows holistic care very well. A simple act of kindness can help the condition of a worried patient. She could barely walk and was told to walk herself down long corridors and then walk to a different area to get bloods done without any offer of help from the triage nurse. We waited for nearly an hour to get bloods done but there didn't seem to be any reason for the wait, the bloods area was empty and staff sitting around. After bloods we were then told to go an wait for a doctor but they didn't tell us where to wait, they just waved their hand and told to us go in a approximate direction. There was no shortage of staff working, staff even had time to enjoy a box of chocolates and chat at the desk of the head nurse. Back in A&E patients were very unwell, one person violently throwing up into a plastic bag and not a single member of staff came to assist in any way. At all times the attitude of staff was "I don't want to know because if I do I have to do something". I don't include ambulance or consultants in this, they were always polite and friendly when we asked for help, the attitude issues seemed to be the nurses. There was one lady nurse, possibly south african, who was very helpful when we asked her for some information, so we were thankful for that. I have already looked up the details of alternative A&E and will try the Lister next time! My mum gave her life to the NHS and its so sad to see how the NHS treats her and what it has become!
Visited Accident and emergency services on July 2024
Review titled Luton and Dunstable Hospital
Replied on 18 July 2024
Dear Patient We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given. We would encourage you to contact our Complaints Department directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.
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Review titled Really shocking service
Rated 1 star out of 5
by Anonymous - Posted on 10 June 2024
Came in to A and E as I was retaining urine after colorectal surgery. Supposed to be at home resting and recovering. Been made to sit and stand since 10:00 this morning. 20:49 and still waiting for a bed. Nurses on night shift in Emergency Surgery Unit are cocky and condescending.
Visited Don't know on June 2024
Review titled Luton and Dunstable Hospital
Replied on 13 June 2024
Dear Patient We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given. We would encourage you to contact our Complaints Department directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.
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Review titled A wonderful hospital
Rated 5 stars out of 5
by CFM - Posted on 04 July 2024
Same day urgent care department, all the doctors and nurses I saw 25 June 2024 were outstanding! Very professional, caring team. Thank you all so much!
Visited Accident and emergency services on June 2024
Review titled Luton and Dunstable Hospital
Replied on 18 July 2024
Dear Patient Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.
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Review titled Exceptional doctor
Rated 5 stars out of 5
by Simon honour - Posted on 31 May 2024
Hello there, I just wanted to share my experience at A and E on Wednesday 29ty may at Luton and Dunstable hospital. From the moment I went through the waiting room I was greeted by extremely lovely and efficient staff that look after me very well and I felt like I was in safe hands. But I just want to personally mention the doctor that was assigned to me that night who showed such great care and empathy. He explained everything in a way that I understood. He was very professional with a great sense of humour and charming manner. I want to thank all the staff and particular the doctor that looked after me. My wife and I can’t thank you enough.
Visited Accident and emergency services on May 2024
Review titled Luton and Dunstable Hospital
Replied on 13 June 2024
Dear Patient Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.
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Review titled Such Kindness
Rated 5 stars out of 5
by Tracie Jenner - Posted on 15 May 2024
I had to bring my 91yr old friend to a&e yesterday due to breathing problems. She is very frail. Her care was outstanding. She was treated with the upmost care, and everything explained to her clearly and kindly. We were both overwhelmed by the doctor and consultants gentle and professionalism. Thank you so very much. Well done luton & dunstable accident and emergency team
Visited Accident and emergency services on May 2024
Review titled Luton and Dunstable Hospital
Replied on 13 June 2024
Dear Patient Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.
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