Leigh Infirmary
The Avenue, Leigh, Lancashire, WN7 1HSContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent Service
Rated 5 stars out of 5
by Jean Eaton - Posted on 18 October 2024
I was seen promptly, the Staff were respectful, understanding and efficient. I was advised before each step of the procedure and the outcomes explained in detail.
Visited Cardiology on October 2024
Leigh Infirmary has not yet replied.
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Review titled Brilliant care and supportive staff
Rated 5 stars out of 5
by Anonymous - Posted on 30 October 2024
Visited Women's Centre for some tests today. The staff were excellent, very supportive and clear information was given at all times. Couldn't fault the service I received. Thank you.
Visited Obstetrics And Gynaecology on October 2024
Leigh Infirmary has not yet replied.
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Review titled Great place for urgent care
Rated 5 stars out of 5
by Anonymous - Posted on 26 September 2024
Leigh Infirmaries urgent care centre is a great place to go if you are having any medical trouble which needs to be solved urgently. The waiting times are at 5 times faster than that of any other hospitals a&e. I went in with problems about my ears and was seen very quickly. The staff were very kind throughout and listened to me when I explained what was wrong with my ears without interrupting. They checked for other symptoms that I didnt notice I had. Before giving me medication for my problem, they made a check to see if it would have any issues with the other medication I take. Furthermore, they gave me advice on how to avoid having such problems in the future.
Visited Don't know on September 2024
Leigh Infirmary has not yet replied.
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Review titled Constant Misinformation
Rated 2 stars out of 5
by Christina - Posted on 12 August 2024
Referred by another department as urgent, Gynae advised they didn't think the referral was for them so sent elsewhere.. two days of chasing and found it to be in the right place, (returned to Gynae) chased Gynae to be told extremely abruptly "you haven't been seen here yet so you are not our patient and have no business ringing us yet as you are not our patient if you haven't been here" Surely being referred to you makes me your patient and there is such thing as care within the NHS for patients who have had worrying test results hence the referral in the first place! The original referring department have assured me numerous times that the referral has been sent as Urgent and have chased on my behalf. However in the last three working days I have been told that I haven't been triaged, it isn't urgent, it is urgent, its triaged as routine and will be seen in 12-18months, back to its never been triaged at all. This is my second dealing with this department in 2years and so far I have nothing positive to say.
Visited Gynaecology on August 2024
Leigh Infirmary has not yet replied.
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Review titled Welcoming, supportive, very caring
Rated 5 stars out of 5
by Katie Dawber - Posted on 05 June 2024
Went for my endoscopy today, was very nervous about having it but the nurses put me at rest. From the reception greeting right through to the recovery were excellent. The 3 ladies that did the procedure were brilliant, made me feel relaxed and explained everything to me. The aftercare nurse was also excellent with all her patients, looking after us all on the ward. The environment was organised, calming, clean and not too busy. Would highly recommend.
Visited Don't know on June 2024
Leigh Infirmary has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Eileen Sharples - Posted on 26 May 2024
I came yo A&E this morning. I sprained my ankle but pain was intense 😫 I couldn't not put my foot down. I was assessed and the porter took me to xray. I waited for 30 minutes to find out that I had a fracture. A boot was given me and the nurse showed me how to use the cruches. Advice was printed out for after care abd that arrangement would be made for another appointment with fracture unit. A huge 👏 thank you to all staff members for your help.
Visited Don't know on May 2024
Leigh Infirmary has not yet replied.
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Review titled Car Parking
Rated 3 stars out of 5
by Disgruntled patient's partner! - Posted on 12 April 2024
Terrible experience, the overly-aggressive Security guy told me to move my car immediately, as it was allegedly causing an obstruction, even though it clearly wasn't. I tried to explain that my wife is a Blue Badge holder and is really struggling with her mobility, she has MS and recently had a full hip replacement, but he shut me down and refused to listen! By law, a Blue Badge holder can park on double-yellow lines, as long as it's not causing an obstruction. There was no parking close to the entrance to the hospital, the main carpark is closed, there is zero signage and the hospital have clearly not prioritised disabled people, which is discrimination and not the way to treat vulnerable people! My mum, who has dementia was in the car and was very confused by all the unnecessary drama and commotion. A Hospital Manager rolled up in his Range Rover, told me to shift my car otherwise it would be clamped! Not a nice experience.
Visited Don't know on April 2024
Leigh Infirmary has not yet replied.
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Review titled Waiting time
Rated 3 stars out of 5
by Critchley - Posted on 19 March 2024
This is in no way aimed at staff working at the department, it is in frustration of the waiting time for the appointment to take place once the referral was made to the department. I feel waiting 18 months to receive an appointment is unfair and damaging to a patients both mental and physical health. I was told when I regularly contacted the department that my case was none urgent, having not seen a doctor during any previous thyroid related issues I was unsure how they had the right to say whether my case was urgent or otherwise. Today I finally had my long awaited appointment to be told I need an emergency MRI scan, to find out what is happening. This to me suggests it is in need of urgent attention. I have also recently received devastating news regarding my fertility journey. Again, strongly suggesting the two are linked. This review is to highlight the need to address such long waiting times in the need to support patients future health concerns.
Visited Endocrinology and Metabolic Medicine on March 2024
Leigh Infirmary has not yet replied.
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Review titled Smooth service
Rated 5 stars out of 5
by Holly - Posted on 11 March 2024
Having moved to Leigh recently and not knowing the area, I was anxious on finding the hospital, the parking situation and finding the department I needed. Got the the hospital and it was well signposted, plenty of parking spaces and it’s free for 30 mins, I asked a gentleman the directions to the pathology unit upon arrival as he was ready to help and he directed me, I got to pathology and was seen and on my way home within 3 minutes! I couldn’t believe how straightforward it was.
Visited Haematology on March 2024
Leigh Infirmary has not yet replied.
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Review titled Amazing service
Rated 5 stars out of 5
by Patient1 - Posted on 04 April 2024
Wonderful staff, care and reassurance throughout my appointment at the Prosser White clinic. Thank you very much to all.
Visited Dermatology on February 2024
Leigh Infirmary has not yet replied.
Information supplied by Wrightington, Wigan and Leigh NHS Foundation Trust