Leicester Royal Infirmary
Leicester Royal Infirmary, Infirmary Square, Leicester, Leicestershire, LE1 5WWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fantastic service for children with additional needs
Rated 5 stars out of 5
by P Smith - Posted on 23 June 2023
I had to attend children's a & e with my child who is on the asd pathway and nonverbal this evening. All staff was amazing and was very understanding. Fantastic understanding of my child's additional needs was taken into account with the waiting time/assessments and I am very appreciative of that. I can honestly say it was made as straightforward as possible from the reception staff booking us in to the acp who assessed my child. Thank you for making a difference.
Visited Accident and emergency services on June 2023
Review titled Leicester Royal Infirmary
Replied on 28 June 2023
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Worsening symptoms/No reply from the department
Rated 2 stars out of 5
by Sean Mackness - Posted on 26 November 2023
I visited the ENT department in June and was told I would have a follow-up appointment in 2 weeks. It is now almost 6 months. My visit was quick and without the tests or diagnosis needed for my condition. I have contacted the department, as have many health professionals to expedite my appointment due to worsening symptoms and mental health issues but no reply has ever been received from the ENT department. I feel as though I am just wasting my time and my condition will never be resolved.
Visited Ear, Nose & Throat on June 2023
Review titled Leicester Royal Infirmary
Replied on 16 February 2024
Hello, Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Advise and Liaison Service (PALS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Email: pals@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: Patient Advice and Liaison Service (PALS) (leicestershospitals.nhs.uk) Kind regards, The Communications Team Leicester’s Hospitals
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Review titled 5stars
Rated 5 stars out of 5
by Gary - Posted on 11 July 2023
I went to ward 16 spent 2nights there then got moved to ward 22.spent 8day there.from all the staff and doctor's to the tea ladies and cleaning ladies this ward was first class and the night staff as well so well done ✔ to the nhs never had a bad experience at this hospital well done to you all
Visited General Surgery on June 2023
Review titled Leicester Royal Infirmary
Replied on 14 July 2023
Dear Gary, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Caring Staff
Rated 5 stars out of 5
by Anonymous - Posted on 06 June 2023
From when I arrived at the Emergency Department to then being admitted to the Ward all the staff were kind and caring. I had to wait for test results and was offered pain relief and kept up to date with what was happening. The staff where busy but always looked after me well. The patient areas were clean and organised. My family and I are very grateful for the treatment and care I received.
Visited Ear, Nose & Throat on May 2023
Review titled Leicester Royal Infirmary
Replied on 09 June 2023
Dear Hello, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
Provided by Care opinion
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Review titled Poor communication and levels of patient care
Rated 1 star out of 5
by Anonymous - Posted on 17 May 2023
I spent four nights on the acute assessment ward before being transferred to the infectious disease ward for another five nights. I had to wait 48 hours for a scan on my liver as I had jaundice. Was told 8.30 in the morning was to have nil by mouth because was being scanned that morning, but it never happened so went all day with nothing to eat or drink. None of the day nurses checked in to see if I was o.k. Didn't seem to be any communication between departments. For example, when I was finally taken for a scan , while I was gone my consultant turned up to check my tonsils. Saw I wasn't there and never returned!! I was told on 17th May at about 4pm that ,as my blood tests were o.k, I would be given a prescription for antibiotics and could then go home. My father travelled all the way up from Kent to get me only to be told when he arrived that the day staff had forgotten to write out the prescription and I would have to wait until they came back on duty the next day for it to be sorted. This left my father with no where to stay for the night. The whole stay wasn't a great experince.
Visited Infectious Diseases on May 2023
Review titled Leicester Royal Infirmary
Replied on 02 June 2023
Hello Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Write to: Patient Information and Liaison Service The Firs C/O Glenfield Hospital Groby Road Leicester LE3 9QP Email: pils@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ Kind regards, The Communications Team Leicester’s Hospitals
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Review titled Wonderful care
Rated 5 stars out of 5
by Aileen White - Posted on 19 May 2023
I spent 24 hours in Red Majors. I was treated with kindness, compassion and dignity by everyone. I had numerous tests and an MRI, to find out the problem. I am so very grateful for the time given to my care, and now my health problem can be treated because of that. Thank you all so very much, x
Visited Accident and emergency services on May 2023
Review titled Leicester Royal Infirmary
Replied on 02 June 2023
Hello Aileen, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Amazing paramedics!
Rated 5 stars out of 5
by Meg - Posted on 31 May 2023
Had a wonderful experience this morning when having paramedics sent out in response to severe menstrual bleeding. Really friendly, calm and efficient service from two lovely paramedics who completely put my mind at rest. They contacted my drs who arranged medication for me to pick up the same day. I felt very well looked after, thank you both you were brilliant! When I’ve called paramedics in Leicester for other people in the past, I’ve always been very impressed by their friendliness and professionalism. Absolute credit to the NHS, thank you for all you do
Visited Accident and emergency services on May 2023
Review titled Leicester Royal Infirmary
Replied on 02 June 2023
Hello Meg Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Amazing
Rated 5 stars out of 5
by Pallavika Bhakta - Posted on 19 May 2023
During my 8 chemotherapy sessions I was looked after by great team of consultants and all the staff .All were very kind and and helpful. This is say thank you .
Visited Oncology - Clinical on May 2023
Review titled Leicester Royal Infirmary
Replied on 02 June 2023
Hello Pallavika Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Amazing job
Rated 5 stars out of 5
by Amy Diamond - Posted on 17 April 2023
I arrived 10 minutes late for my appointment at theatre arrivals, but the staff were very nice about it and all the people I spoke to were very kind and considerate when going through all the checks. The scrub nurses were lovely and accommodating and the consultant surgeon and the assisting passing the instruments were very calming, courteous, amicable and thorough. The after care HCA, ward sister and nurse were also excellent as I felt quite shaky after my procedure. I could not recommend this team enough. It was like a day at the spa!
Visited Plastic surgery on April 2023
Review titled Leicester Royal Infirmary
Replied on 18 April 2023
Hi Amy, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Very good care
Rated 5 stars out of 5
by Amy Diamond - Posted on 18 April 2023
I arrived on completely the wrong ward on Balmoral and then ran to child Orthoptics Windsor where they very patiently waited for me seeing as I had gone to the wrong side of the hospital. I was seen immediately, the staff explained things clearly and were very good with my daughter who is non verbal as well as being very patient with my lack of organisation. I was very pleased with how thorough the appointment was and how happy my daughter was despite all the poking and prodding to diagnose her.
Visited Ophthalmology on April 2023
Review titled Leicester Royal Infirmary
Replied on 10 May 2023
Hello Amy, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
Information supplied by University Hospitals Of Leicester NHS Trust