Leicester Royal Infirmary
Leicester Royal Infirmary, Infirmary Square, Leicester, Leicestershire, LE1 5WWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Highly professional and kind
Rated 5 stars out of 5
by David Hill - Posted on 10 April 2024
The surgeon was highly skilled careful and thoughtful. The nursing staff , funny, numerous and very kind. The reception , highly efficient and better than anything I could have expected. I had wondered about paying privately for this treatment. I’m so pleased a member of the medical team dissuaded me, as no private health care could have improved upon my care yesterday. I hope the team do receive this feed back. Morale can’t be great right now , they deserve all the praise and rewards they can get. A possibly difficult day, with so many positives. David Hill
Visited Dermatology on April 2024
Review titled Leicester Royal Infirmary
Replied on 28 June 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our annual UHL Recognition Awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: UHL Recognition Awards (leicestershospitals.nhs.uk) We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Delay in gynaecologist appointment
Rated 2 stars out of 5
by Anonymous - Posted on 15 July 2024
I was referred to Leicester royal infirmary gynaecology in the month of January. At the time of referring, my GP informed me that it will take 22 weeks for me to get appointment. I was patiently waiting for the same.but now it's more than 22 weeks and in my NHS app it still says waiting time as 21 weeks. I am getting continuous menstrula bleeding from Nov 2023 till now and I have no idea why it is happening. I am so disappointed with NHS. Please take necessary actions to make my appointment at the earliest.
Visited Gynaecology on April 2024
Review titled Leicester Royal Infirmary
Replied on 19 August 2024
Hello, Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Advise and Liaison Service (PALS) who will be able to fully investigate this for you. You can contact PALS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Email: pals@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: Patient Advice and Liaison Service (PALS) (leicestershospitals.nhs.uk) Kind regards, The Communications Team Leicester’s Hospitals
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 02 April 2024
Today I has to visit the eye clinic for the first time the staff were all very welcoming and excellent at explaining what was happening and what they were doing for a very nervous patient. Thank you
Visited Ophthalmology on April 2024
Review titled Leicester Royal Infirmary
Replied on 07 April 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Brilliant Service
Rated 4 stars out of 5
by Gail - Posted on 23 April 2024
Attending floor 6 for an eye injection this morning, the practitioner was great at explaining, reassuring and administering the jab... with hardly any discomfort. Assisting staff went above and beyond with reassurance and made me feel relaxed and well looked after. Many thanks and great service. Much appreciated.
Visited Ophthalmology on April 2024
Review titled Leicester Royal Infirmary
Replied on 28 June 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our annual UHL Recognition Awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: UHL Recognition Awards (leicestershospitals.nhs.uk) We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Good practice, room for improvement
Rated 4 stars out of 5
by Anonymous - Posted on 10 April 2024
After going to the hospital recently for my Ultrasound scan procedure. ( to hopefully rule out cervix cancan) we are told to go with a comfortable full bladder . Not so easy, now as a more mature client. Only to find when I got there there is two possible procedure to choose from . First requires the full bladder just like a baby type scan .Second one I was told they can get a clearer and more accurate picture of the cervix if they do this one by using a probe inside the cervix, however this meant then emptying the bladder. They explained they ask everyone to come with a full bladder, in order to offer you the choice or in case you do not want the more invasive one. All want to say is if they could please instead ask over the phone or email and send some details of both procedures , giving us a clear choice before we arrive. Because for me I believe this is a way forward and much more helpful. I would be so greatful. Please consider this in the further. Thank you for your service.
Visited Gynaecology on April 2024
Review titled Leicester Royal Infirmary
Replied on 28 June 2024
Dear patient, Thank you for taking the time to leave a review. If you would like us to look into your feedback further, we will require some further information from you. Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Write to: Patient Information and Liaison Service The Firs C/O Glenfield Hospital Groby Road Leicester LE3 9QP Email: pals@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: Patient Advice and Liaison Service (PALS) (leicestershospitals.nhs.uk) Kind regards, The Communications Team Leicester’s Hospitals
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Review titled Operation cancelled at the 11th hour.
Rated 1 star out of 5
by Anonymous - Posted on 26 March 2024
I was due to have an operation a specific day, turned up to the appt, was checked in, and after waiting a period of 7 hours with no food or drink was told that there not enough beds to accommodate and the operation is cancelled. This is shocking. How our NHS has got to this state is beyond me, especially as we now have the highest tax burden in a cost of living crisis for 70 years.
Visited Ear, Nose & Throat on March 2024
Review titled Leicester Royal Infirmary
Replied on 08 April 2024
Hello Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Advise and Liaison Service (PALS) who will be able to fully investigate this for you. You can contact PALS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Email: pals@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: Patient Advice and Liaison Service (PALS) (leicestershospitals.nhs.uk) Kind regards, The Communications Team Leicester’s Hospitals
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Review titled Good Care
Rated 5 stars out of 5
by Debbie - Posted on 15 March 2024
My husband was treated in this unit for nearly 2weeks . All the staff from Professors,doctors, nurses ,healthcare assistants,catering staff and cleaners were kind,helpful and positive . He was eventually diagnosed and discharged .We will be going back for continuing care in the next few days . We are so grateful to everyone involved in his care .
Visited Infectious Diseases on March 2024
Review titled Leicester Royal Infirmary
Replied on 07 April 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Ru-de ru-de ru_de
Rated 1 star out of 5
by Get them trained - Posted on 28 March 2024
So I am writing this, because the other rEVIEWS I’ve sent have not been replied to by the National Health Service stop your young Drs going on strike stop your nurse is going on strike retrain them how to be not rude to patients regardless of our diet they are give them training Give them breaks and get them back into the right status of pride that they had in the 70s and 80s when they were wearing their uniforms don’t bother answering me because I know you’re rude there is nothing you can say because you’ll come back with your shortstaffed. I want a doctor that speaks English not with a foreign accent the same way as somebody who wants a Hindu doctor can have that I’m fed up with saying pardon every time a consult or a doctor speaks to me because I can’t make out the accent. I want English speaking doctor with English accent, the same way Hindu want Hindu speaking doctor with Hindu accent language, not a problem, but for me, I want to be able to understand what the doctor saying Understand, bring back the uniform and I don’t mean these silly trousers proper uniform with the capes and hats. Make them look smart give them a pride is much more important than any money
Visited Don't know on March 2024
Review titled Leicester Royal Infirmary
Replied on 08 April 2024
Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Write to: Patient Information and Liaison Service The Firs C/O Glenfield Hospital Groby Road Leicester LE3 9QP Email: pils@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ Kind regards, The Communications Team Leicester’s Hospitals
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Review titled Helpful
Rated 5 stars out of 5
by Tina Leslie - Posted on 12 March 2024
I have been waiting for help/advice for 18 months to no avail. But all it needed was some clear understandable advice and i was also given one a day painkillers which has finally given me back some quality of life and much needed sleep!! Thank you!
Visited Rheumatology on March 2024
Review titled Leicester Royal Infirmary
Replied on 07 April 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Great doctors
Rated 5 stars out of 5
by Lisa Armstrong - Posted on 13 March 2024
I took my son to an appointment. The doctor was so good with him. He called a more senior doctor in for a second opinion who was also really nice and informative. They were also running on time.
Visited Dermatology on March 2024
Review titled Leicester Royal Infirmary
Replied on 07 April 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
Information supplied by University Hospitals Of Leicester NHS Trust