Leicester Royal Infirmary
Leicester Royal Infirmary, Infirmary Square, Leicester, Leicestershire, LE1 5WWContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Prompt, efficient and professional service
Rated 5 stars out of 5
by alison chapman - Posted on 10 September 2024
I arrived at A and E on the advice of my GP to have my hand x rayed. Reception was very efficient and I was seen almost immediately, firstly by the nurse, then the x Ray team and finally the consultant. I was in and out within an hour and a half and had a follow up appointment at the fracture clinic the next day. A very positive experience - thank you to all the wonderful staff.
Visited Imaging services on September 2024
Review titled Leicester Royal Infirmary
Replied on 18 September 2024
Dear Alison, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our annual UHL Recognition Awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/uhl-recognition-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Great Communication, Doctors and Staff
Rated 4 stars out of 5
by Robbz H. - Posted on 09 September 2024
Hello I am leaving a review, I believe it was on Tuesday 3rd September I rushed in to A&E due to Excruciating Severe Abdominal Pains in all areas of my Abdo. The receptionists and staff listened well about the pain affecting my Abdomen, the lady at the front desk with glasses she went above and beyond entering my details, also gave me a paper sheet to fill. Tho I felt in another world, on sitting I managed to fill some details. A nurse called me in, I was not able to find her then in confusion with the pain I asked a few other A&E staff lol. After 45 mins or so the receptionist lady told me where to go and follow the line towards a ward which I followed. She asked if I needed any assistance, I could of had some assistance I suppose, she was great too. I managed to find the Miami Ward after 10 mins. The nurse and doctor who saw me were fantastic, the nurse did my Obs. amd temparature etc, we had a bit of a chat on general things before I sat in waiting area. The system was down, in which I was ok waiting even if it meant me being admitted tho that would be decided. The other 2 South Asian doctors were very good too, one brought me Cocadamol and Paracetamol twice the pain eased of a little tho I still felt it. On being seen by the doctor she was great too and examined me, also how I felt and about the pain I felt. She prescribed me Omeprazole for the time being, my pain has settled quite a bit tho I still feel it if I press my Abdomen to see if the pain is there or has settled. The doctor told me if the pain has not settled then I will need to come back to A&E and they may need to do something and go further in which I am perfectly ok with, if it means treating the Abdomen or going even further to completely treat the problem causing my severe Abdo pains, I would be grateful once treated. I will see how I am in the next week if I feel better then nice and dandy, if not I will come back in to get seen to get sorted. 💯
Visited Accident and emergency services on September 2024
Review titled Leicester Royal Infirmary
Replied on 18 September 2024
Dear Robbz Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our annual UHL Recognition Awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/uhl-recognition-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Excellent Consultant
Rated 5 stars out of 5
by Farina Sultan - Posted on 15 September 2024
My husband was referred to Elton Po, from the Ear Nose and Throat Department at the Leicester Royal Infirmary. What a fantastic doctor who was very helpful and knowledgeable in his field of work. I sincerely hope this individual is recognised for his sheer dedication and hard work. I feel like my husband was valued and respected and no doubt this consultant is a great asset to our hospitals Thank you Dr Elton Po.
Visited Ear, Nose & Throat on September 2024
Review titled Leicester Royal Infirmary
Replied on 18 September 2024
Dear Farina, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our annual UHL Recognition Awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/uhl-recognition-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Great service
Rated 4 stars out of 5
by J Brearley - Posted on 07 September 2024
Thanks to Dr. and her team. I could not have been more impressed with the manner i was treated. The Dr and team were first rate in every department i could think of. Thanks again, much appreciated.
Visited Geriatric Medicine on September 2024
Review titled Leicester Royal Infirmary
Replied on 18 September 2024
Dear patient, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our annual UHL Recognition Awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/uhl-recognition-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Most considerate
Rated 5 stars out of 5
by Stephen Johnson - Posted on 28 August 2024
Check up after treatment Dr’s clinic Courteous, thorough, on time. All aspects of the treatment results were assessed including my opinion and any outstanding issues.
Visited Oncology - Clinical on August 2024
Review titled Leicester Royal Infirmary
Replied on 18 September 2024
Dear Stephen, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our annual UHL Recognition Awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/uhl-recognition-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Excellent service
Rated 5 stars out of 5
by Alkesh gosai - Posted on 30 August 2024
Leicester royal infirmary balmoral building ward 16 bay 4 A massive thank you to holly who was my nurse looking after me for 3 days, honestly I have never met a kind and loving person like this in my life. She is excellent with all patients. She made my stay so comfortable and always made sure I was okay of if I needed anything. Thank you so much holly god bless you
Visited General Surgery on August 2024
Review titled Leicester Royal Infirmary
Replied on 18 September 2024
Dear Alkesh, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our annual UHL Recognition Awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/uhl-recognition-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Thank you
Rated 5 stars out of 5
by M N Fisher - Posted on 28 August 2024
Just a quick thank you to the Doctor in Gpau who took the trouble to catch up with me to confirm some details of my treatment today. Very much appreciated, also very well looked after by the rest of the staff there.
Visited Don't know on August 2024
Review titled Leicester Royal Infirmary
Replied on 18 September 2024
Dear Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our annual UHL Recognition Awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/uhl-recognition-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Ward 8 are fantastic.
Rated 5 stars out of 5
by Anonymous - Posted on 22 July 2024
I attended ward 8 due to some issues. I wish I could name the doctor and nurse who attended to me during my time here because they were amazing. They were both so kind, compassionate and caring whilst I was there, the nurse was very gentle whilst taking bloods. They are both a credit to ward 8!
Visited Gynaecology on July 2024
Review titled Leicester Royal Infirmary
Replied on 19 August 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our annual UHL Recognition Awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: UHL Recognition Awards (leicestershospitals.nhs.uk) We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Professional and caring service from beginning to end
Rated 5 stars out of 5
by Jane Swinfield - Posted on 09 July 2024
I would like to show my appreciation for all in the operating theatre on the day if my pros is operation. I was made to feel welcome, everything was done to make me feel at ease, a positive experience throughout. Thank you.
Visited Ophthalmology on July 2024
Review titled Leicester Royal Infirmary
Replied on 19 August 2024
Hello Jane, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our annual UHL Recognition Awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: UHL Recognition Awards (leicestershospitals.nhs.uk) We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Wonderful
Rated 5 stars out of 5
by Will - Posted on 20 July 2024
I had to come in with my ill grandmother, via Ambulance. From dialing 999 it took 20 minutes at the most for the Ambulance to arrive. The Paramedics where very kind, supportive and compassionate. Upon arrival the process was efficient with out feeling pushed around, whilst also being impressed with the level of cleanliness. We were provided with sandwiches, soup and the best cup of tea by the Health care assistant. My grandmother was cared for quickly with great level of care by the nurse which was appreciated greatly considering the situation. from that point on every member of staff showed the same consistent level of Outstanding care. From consultants, to nurses, porters, health care assistants plus the lady from House keeping had a wonderfully soothing singing voice while she did her rounds. This all added to the feeling of a positive,friendly caring and efficient environment to receive serious care. Absolutely excellent
Visited Accident and emergency services on July 2024
Review titled Leicester Royal Infirmary
Replied on 19 August 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our annual UHL Recognition Awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: UHL Recognition Awards (leicestershospitals.nhs.uk) We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
Information supplied by University Hospitals Of Leicester NHS Trust