Leicester Royal Infirmary
Leicester Royal Infirmary, Infirmary Square, Leicester, Leicestershire, LE1 5WWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 25 October 2024
Oncologist sent me for a bone density scan, told result would take 2 weeks, now 4 weeks and still waiting. Rang gp, they said it's down to the Leicester Royal. Second time this has happened, almost ran out of meds due to them not sending a letter to my gp. No faith in them at all. Also been told will have to wait 3-6 months for radiotherapy there. Heard of somebody who's waited 14 months. I can't see how this amount of delay won't affect my cancer treatment long-term.
Visited Breast cancer services on October 2024
Leicester Royal Infirmary has not yet replied.
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Review titled Terrible service
by Anonymous - Posted on 28 October 2024
My child had an asthma attack and we were told we are high priority however we were made to wait over 6 hours before being seen by a doctor/pediatrician I understand emergencies that come through i was told two emergencies had come through but there was no urgency to have my child looked at I saw numerous children being taken in as they were crying which again I understand maybe their symptoms had worsened but what happen to prioritising That literally did not apply to us we saw everyone taken who had come before and after us and we were one of the many last to be seen This happened before as well so it's not the first time, last time I didn't leave a review but this time it needed to be left
Visited Accident and emergency services on October 2024
Leicester Royal Infirmary has not yet replied.
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Review titled Wonderful care in 2 departments
Rated 5 stars out of 5
by Anonymous - Posted on 19 September 2024
I cannot praise staff and systems in place, enough following a visit to Adult Emergency Department and the Stroke clinic Was seen efficiently and kept informed at all times from the caring teams in both departments The Clinic was so efficient getting all tests, Scans required for a diagnosis and seen by consultant all in one morning. This was excellent. When seen previously at another hospital tests and scans took months and then a further wait to see a consultant meant it was too late to be able to get an accurate diagnosis Well done to all clinical staff and the hospital
Visited Stroke on September 2024
Leicester Royal Infirmary has not yet replied.
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Review titled Prompt, efficient and professional service
Rated 5 stars out of 5
by alison chapman - Posted on 10 September 2024
I arrived at A and E on the advice of my GP to have my hand x rayed. Reception was very efficient and I was seen almost immediately, firstly by the nurse, then the x Ray team and finally the consultant. I was in and out within an hour and a half and had a follow up appointment at the fracture clinic the next day. A very positive experience - thank you to all the wonderful staff.
Visited Imaging services on September 2024
Review titled Leicester Royal Infirmary
Replied on 18 September 2024
Dear Alison, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our annual UHL Recognition Awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/uhl-recognition-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Great Communication, Doctors and Staff
Rated 4 stars out of 5
by Robbz H. - Posted on 09 September 2024
Hello I am leaving a review, I believe it was on Tuesday 3rd September I rushed in to A&E due to Excruciating Severe Abdominal Pains in all areas of my Abdo. The receptionists and staff listened well about the pain affecting my Abdomen, the lady at the front desk with glasses she went above and beyond entering my details, also gave me a paper sheet to fill. Tho I felt in another world, on sitting I managed to fill some details. A nurse called me in, I was not able to find her then in confusion with the pain I asked a few other A&E staff lol. After 45 mins or so the receptionist lady told me where to go and follow the line towards a ward which I followed. She asked if I needed any assistance, I could of had some assistance I suppose, she was great too. I managed to find the Miami Ward after 10 mins. The nurse and doctor who saw me were fantastic, the nurse did my Obs. amd temparature etc, we had a bit of a chat on general things before I sat in waiting area. The system was down, in which I was ok waiting even if it meant me being admitted tho that would be decided. The other 2 South Asian doctors were very good too, one brought me Cocadamol and Paracetamol twice the pain eased of a little tho I still felt it. On being seen by the doctor she was great too and examined me, also how I felt and about the pain I felt. She prescribed me Omeprazole for the time being, my pain has settled quite a bit tho I still feel it if I press my Abdomen to see if the pain is there or has settled. The doctor told me if the pain has not settled then I will need to come back to A&E and they may need to do something and go further in which I am perfectly ok with, if it means treating the Abdomen or going even further to completely treat the problem causing my severe Abdo pains, I would be grateful once treated. I will see how I am in the next week if I feel better then nice and dandy, if not I will come back in to get seen to get sorted. 💯
Visited Accident and emergency services on September 2024
Review titled Leicester Royal Infirmary
Replied on 18 September 2024
Dear Robbz Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our annual UHL Recognition Awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/uhl-recognition-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Excellent Consultant
Rated 5 stars out of 5
by Farina Sultan - Posted on 15 September 2024
My husband was referred to Elton Po, from the Ear Nose and Throat Department at the Leicester Royal Infirmary. What a fantastic doctor who was very helpful and knowledgeable in his field of work. I sincerely hope this individual is recognised for his sheer dedication and hard work. I feel like my husband was valued and respected and no doubt this consultant is a great asset to our hospitals Thank you Dr Elton Po.
Visited Ear, Nose & Throat on September 2024
Review titled Leicester Royal Infirmary
Replied on 18 September 2024
Dear Farina, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our annual UHL Recognition Awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/uhl-recognition-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Great service
Rated 4 stars out of 5
by J Brearley - Posted on 07 September 2024
Thanks to Dr. and her team. I could not have been more impressed with the manner i was treated. The Dr and team were first rate in every department i could think of. Thanks again, much appreciated.
Visited Geriatric Medicine on September 2024
Review titled Leicester Royal Infirmary
Replied on 18 September 2024
Dear patient, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our annual UHL Recognition Awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/uhl-recognition-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Busy staff but attentive
Rated 4 stars out of 5
by Nick - Posted on 22 September 2024
My dad is 85 and had to have a catheter put in. The an and e paramedics, reception staff and nurses were amazing. We were finally seen by a doctor after 10hours and then discharged after 12. I’m not sure why the doctors were so long as obviously emergencies happen that require attention. While busy it wasn’t 10hours waiting for a doctor busy so I’m not sure why we had wait that long. I’d just like to suggest that you call for patents with a name on a whiteboard as well as you don’t always hear when your name is called. Especially when you’re hard of hearing.
Visited Accident and emergency services on September 2024
Leicester Royal Infirmary has not yet replied.
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Review titled Most considerate
Rated 5 stars out of 5
by Stephen Johnson - Posted on 28 August 2024
Check up after treatment Dr’s clinic Courteous, thorough, on time. All aspects of the treatment results were assessed including my opinion and any outstanding issues.
Visited Oncology - Clinical on August 2024
Review titled Leicester Royal Infirmary
Replied on 18 September 2024
Dear Stephen, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our annual UHL Recognition Awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/uhl-recognition-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Excellent service
Rated 5 stars out of 5
by Alkesh gosai - Posted on 30 August 2024
Leicester royal infirmary balmoral building ward 16 bay 4 A massive thank you to holly who was my nurse looking after me for 3 days, honestly I have never met a kind and loving person like this in my life. She is excellent with all patients. She made my stay so comfortable and always made sure I was okay of if I needed anything. Thank you so much holly god bless you
Visited General Surgery on August 2024
Review titled Leicester Royal Infirmary
Replied on 18 September 2024
Dear Alkesh, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our annual UHL Recognition Awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/uhl-recognition-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
Information supplied by University Hospitals Of Leicester NHS Trust